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      January 17, 2020

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  1. Phone
  2. Virtual PBX
  3. eVoice
  4. Nextiva
  5. Grasshopper
  6. Freedom Voice
  7. 8x8
  8. MegaPath
  9. Kall 8
  10. Ooma
  11. Vonage

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EVoice vs Freedom Voice

Best Business Phone Systems

To help you find the Best Business Phone Systems, TopConsumerReviews.com provides you with an in-depth comparison of EVoice and Freedom Voice.

To see ALL of our reviews for the Best Business Phone Systems, please Click Here

Who has the best Business Phone System? If you're the owner of a startup or small business and are looking for a low-cost phone service that includes a toll-free number and voicemail messages via email, you should consider setting up a business phone system.

Perhaps you want to expand your business and now you need to route and manage your phone calls and faxes? Or maybe your business is a well-established enterprise, looking to save costs and simplify hardware and software requirements? No matter what you're trying to do, a wide variety of online services are available to help you put together a business phone system to scale your operations.

Continue reading below reviews

Best Reviews

2020

Business Phone System Reviews

4 stars
EVoice

EVOICE

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Cost:

$12.99/mo for 300 minutes, 2 extensions and 6 numbers

$29.99/mo for 1000 minutes, 5 extensions, and 15 numbers

$49.99/mo for 2000 minutes, 10 extensions, and 30 numbers

$79.99/mo for 4000 minutes, 15 extensions, and 45 numbers

eVoice helps small businesses owners, website publishers, and drop shippers get started with answering customer phone calls and it's easy to get started with eVoice's phone system. First, select a toll-free or local phone number. Then, you create an account. Finally, enter your billing information and almost immediately you'll be set-up.

There are a lot of main capabilities that eVoice offers in all their plans. With eVoice, you get:

  • Virtual voicemail
  • Call forwarding
  • Local, international, vanity, virtual, and toll-free numbers
  • Auto attendant
  • Custom greetings
  • Number porting
  • Voicemail to mobile, email, or text
  • Mobile app
  • Inbound call management: greeting, blocking, forwarding, queuing, routing, transfer, caller ID, call recording, hold music, forwarding, and screening
  • Settings: logs, notifications, scheduling, dial-by-name directory, sequential and simultaneous ring, and extensions
  • Tools: Click to call, conference, do not disturb, faxing, and texting

The price of eVoice compared to other services is a bit steeper, by comparison to our top-rated services. We struggled to determine if the higher price at eVoice provided anything additional than features also offered by competitors.

eVoice is not Better Business Bureau accredited, and people who reviewed eVoice did not rate it as highly as other business phone services in the same category. Common complaints included increased fees without notice, unwanted disconnects, and bill payment problems.

However, the list of features that eVoice provides is very good. If you're in need of a virtual phone system for your company, eVoice is worth your consideration.

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3 stars
Freedom Voice

FREEDOM VOICE

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Cost:

Start - $9.95 for 400 minutes and 3.9 cents per additional minute

Edge - $19.95 for 1200 minutes and 3.9 cents per additional minute

Max - $29.95 for unlimited minutes

Freedom Voice is an advanced phone system for businesses that is offered at a lower price than standard phone lines. It uses network technology and hardware to create a virtual private branch exchange (PBX) and voice messaging system.

Freedom Voice has an extensive list of features including, but not limited to:

  • 30-day trial period
  • Number portability
  • No busy signals
  • National directory listing of your toll-free number
  • Routing rules based on caller's number or the dialed number
  • Unlimited extensions
  • Grouping multiple numbers to forward a call to
  • Call hunting of a list of numbers to route to individually
  • Call rotation to a group of numbers
  • Call whisper to get the caller's name before answering
  • Password-protected voicemail
  • Voicemail compression to save storage space
  • Capture of the caller's phone number, name, and address (10 cents each)
  • Voice message broadcasting to a list of phone numbers

Freedom Voice also offers a variety of quality, plug-and-play enterprise-quality phones as part of the 30-day trial. They only offer three phones, which is less than most other comparable services. The good thing is that two of the three phones are included in the service. The third phone, which is more advanced, costs an additional $5 per month per phone.

Another advanced feature is the Freedom Voice CloudPBX, which hosts your phone system not at your location but in the cloud (on their servers). This, and pricing based on usage rather than "per seat", helps to give you unlimited calls while cutting down the cost of phones that aren't used as often. It also helps you scale up when your business grows without having to also add extra call handling computer hardware on your end. You just add more phones and keep going.

Freedom Voice uses TrustPilot for its reviews. On Freedom Voice's website, they claim a 9.3 out of 10 five-star Trustpilot rating. However, on Trustpilot, the number of five-star ratings equates to only an 8.7 out of 10. It seems they also include the seven percent four-star ratings in their website's overall rating. While four stars are nothing to sneeze at, we'd like to see them separate these out for clarity. The seven percent of one- to three-star ratings had to do with things like canceled numbers after payment, calls being redirected to spam numbers, poor customer issue resolution processes, having to wait for manual processes, no texting capabilities, billing problems, and more.

Overall, Freedom Voice offers a competent business phone system that would meet the needs of most businesses.

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Continued from above

The business phone services we review provide local and toll-free phone numbers, route calls to multiple phone numbers at once, or send them in a predetermined order. Also, if you use a web-centric phone and fax system, all of your communications tasks can happen while you're mobile. You can block calls, monitor call activity, and retrieve messages and faxes wherever you are.

Business phone system companies like these offer online controls to boost productivity and streamline operations. They include tools such as one-touch dialing, fax-to-email and voicemail-to-email services, call recording, message archives, detailed call logs, and internet faxing. Should your team members be situated across the city, the state, the country, or internationally, cloud-based phone and fax systems can connect your entire workforce.

In the event that you don't have a large business presence in need of a phone system to match it, you can still find services that will help you on a smaller scale. You may only need a single toll-free number with call-forwarding capability where your calls are routed to existing phone numbers of your choice, wherever you are in the world. You can use the caller ID function to figure out whether a forwarded call is for business or personal reasons.

Here are some factors to look at when considering which business phone system to purchase:

  • Features. Do the business phone system features meet your needs? Is there flexibility to expand the system as your business grows?
  • Ease of Use. How easy is it to navigate the business phone company website? Is it simple to choose the right phone system for your needs?
  • Pricing. How much does the business phone system cost? How does it stack up to competitor prices?

TopConsumerReviews.com has ranked and reviewed the best business phone systems available today. We hope this information helps you find the right business phone system for your needs!

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