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      January 19, 2019

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  8. MegaPath
  9. Kall 8
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Freedom Voice vs Megapath

Best Business Phone Systems

To help you find the Best Business Phone Systems, TopConsumerReviews.com provides you with an in-depth comparison of Freedom Voice and Megapath.

To see ALL of our reviews for the Best Business Phone Systems, please Click Here

Who has the best Business Phone System? If you're the owner of a startup or small business and are looking for a low-cost phone service that includes a toll-free number and voicemail messages via email, you should consider setting up a business phone system.

Perhaps you want to expand your business and now you need to route and manage your phone calls and faxes? Or maybe your business is a well-established enterprise, looking to save costs and simplify hardware and software requirements? No matter what you're trying to do, a wide variety of online services are available to help you put together a business phone system to scale your operations.

Continue reading below reviews

Best Reviews

2019

Business Phone System Reviews

3 stars
Freedom Voice

FREEDOM VOICE Visit Site

Cost:

Start - $9.95 for 400 minutes and 3.9 cents per additional minute

Edge - $19.95 for 1200 minutes and 3.9 cents per additional minute

Max - $29.95 for unlimited minutes

Freedom Voice is an advanced phone system for businesses that is offered at a lower price than standard phone lines. It uses network technology and hardware to create a virtual private branch exchange (PBX) and voice messaging system.

Freedom Voice has an extensive list of features including, but not limited to:

  • 30-day trial period
  • Number portability
  • No busy signals
  • National directory listing of your toll-free number
  • Routing rules based on caller's number or the dialed number
  • Unlimited extensions
  • Grouping multiple numbers to forward a call to
  • Call hunting of a list of numbers to route to individually
  • Call rotation to a group of numbers
  • Call whisper to get the caller's name before answering
  • Password-protected voicemail
  • Voicemail compression to save storage space
  • Capture of the caller's phone number, name, and address (10 cents each)
  • Voice message broadcasting to a list of phone numbers

Freedom Voice also offers a variety of quality, plug-and-play enterprise-quality phones as part of the 30-day trial. They only offer three phones, which is less than most other comparable services. The good thing is that two of the three phones are included in the service. The third phone, which is more advanced, costs an additional $5 per month per phone.

Another advanced feature is the Freedom Voice CloudPBX, which hosts your phone system not at your location but in the cloud (on their servers). This, and pricing based on usage rather than "per seat", helps to give you unlimited calls while cutting down the cost of phones that aren't used as often. It also helps you scale up when your business grows without having to also add extra call handling computer hardware on your end. You just add more phones and keep going.

Freedom Voice uses TrustPilot for its reviews. On Freedom Voice's website, they claim a 9.3 out of 10 five-star Trustpilot rating. However, on Trustpilot, the number of five-star ratings equates to only an 8.7 out of 10. It seems they also include the seven percent four-star ratings in their website's overall rating. While four stars are nothing to sneeze at, we'd like to see them separate these out for clarity. The seven percent of one- to three-star ratings had to do with things like canceled numbers after payment, calls being redirected to spam numbers, poor customer issue resolution processes, having to wait for manual processes, no texting capabilities, billing problems, and more.

Overall, Freedom Voice offers a competent business phone system that would meet the needs of most businesses.

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2.5 stars
MegaPath

MEGAPATH Visit Site

Cost:

Business VoIP - $19.95/month per user unlimited national calling

Premium VoIP - $24.95/month per user for unlimited national calling and Unified Communications

Enterprise VoIP - $39.90/month per user for unlimited global calling and automated call recording

MegaPath is an Internet, phone, web collaboration, and data networking provider for small, medium, and large-sized businesses. Their business phone offering is for companies with employees who work remotely, part-time, full-time, or only occasionally. In a hyper-connected world, employees often prefer to have their own phones and laptops for convenience in merging employment and personal life situations and environments.

If your business has existing hardware and wiring to incorporate into a phone system, MegaPath says it can help. They have the ability to integrate old "analog" and PRI wiring with their systems. But if you're ready to ditch that old wiring and start with fresh infrastructure, MegaPath says they can set you up with business-class Voice over Internet Protocol hardware and software.

To top it all off, you can choose from popular, feature-loaded software with your hosted voice system, such as Salesforce, Call Center technology, VoIP faxing, and Unified Communications.

MegaPath's VoIP plans advertise an impressive array of features, including:

  • 30-day money-back guarantee
  • Online management portal
  • Mobile call integration and routing using one number
  • HD quality voice
  • Visual voicemail as email and faxes as PDF attachments
  • Sequential rings for up to 5 numbers in sequence
  • Auto attendant to route calls with personalized messages for up to 6 extensions
  • Audio conferencing
  • Bring-Your-Own-Device apps for iPhone and Android
  • Presence
  • Unified Communications
  • HIPAA AOC and BAA (on request)
  • Application integration
  • Web conferencing
  • Enterprise directory integration

MegaPath's site is a bit difficult to navigate in terms of finding a concise pricing table with all the VoIP plan pricing options. Eventually, a Google search with the site name included revealed a page with all the information in the expected three-column format.

Even though MegaPath has a large number of customer complaints (probably due to its relatively larger market share), it does carry the BBB A+ rating and a customer review rating of 100%. MegaPath has responded to complaints and the BBB has closed them satisfactorily whenever the customer obliged with follow-up communication. Some of the reviews were for phones but also for the Internet and data networking provisioning services they offer.

The vast majority of other online reviews were one-star ratings with lots of angry comments and complaints. It is not apparent in all cases whether VoIP services were involved. Since Yelp does not have a way for companies like MegaPath to respond to complaints, it is unknown whether any of those concerns were addressed.

Putting your faith in a cloud-based VoIP system for your business is no small matter. Consumer confidence in MegaPath seems too low to promise that you will have a satisfactory experience. For now, we recommend going with a higher-rated company.

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Continued from above

The business phone services we review provide local and toll-free phone numbers, route calls to multiple phone numbers at once, or send them in a predetermined order. Also, if you use a web-centric phone and fax system, all of your communications tasks can happen while you're mobile. You can block calls, monitor call activity, and retrieve messages and faxes wherever you are.

Business phone system companies like these offer online controls to boost productivity and streamline operations. They include tools such as one-touch dialing, fax-to-email and voicemail-to-email services, call recording, message archives, detailed call logs, and internet faxing. Should your team members be situated across the city, the state, the country, or internationally, cloud-based phone and fax systems can connect your entire workforce.

In the event that you don't have a large business presence in need of a phone system to match it, you can still find services that will help you on a smaller scale. You may only need a single toll-free number with call-forwarding capability where your calls are routed to existing phone numbers of your choice, wherever you are in the world. You can use the caller ID function to figure out whether a forwarded call is for business or personal reasons.

Here are some factors to look at when considering which business phone system to purchase:

  • Features. Do the business phone system features meet your needs? Is there flexibility to expand the system as your business grows?
  • Ease of Use. How easy is it to navigate the business phone company website? Is it simple to choose the right phone system for your needs?
  • Pricing. How much does the business phone system cost? How does it stack up to competitor prices?

TopConsumerReviews.com has ranked and reviewed the best business phone systems available today. We hope this information helps you find the right business phone system for your needs!

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