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      February 19, 2020

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Nextiva vs Freedom Voice

Best Business Phone Systems

To help you find the Best Business Phone Systems, TopConsumerReviews.com provides you with an in-depth comparison of Nextiva and Freedom Voice.

To see ALL of our reviews for the Best Business Phone Systems, please Click Here

Who has the best Business Phone System? If you're the owner of a startup or small business and are looking for a low-cost phone service that includes a toll-free number and voicemail messages via email, you should consider setting up a business phone system.

Perhaps you want to expand your business and now you need to route and manage your phone calls and faxes? Or maybe your business is a well-established enterprise, looking to save costs and simplify hardware and software requirements? No matter what you're trying to do, a wide variety of online services are available to help you put together a business phone system to scale your operations.

Continue reading below reviews

Best Reviews

2020

Business Phone System Reviews

3.5 stars
Nextiva

NEXTIVA

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Cost:

Office Pro - $19.95/month with no setup fees and unlimited calling and faxing

Office Pro Plus - $20.95/month with all Pro features plus conferencing and mobile app

Office Enterprise - $27.95/month with all Pro Plus features plus call recording and 3 greetings

Nextiva VoIP phone system plans promise a business phone service for every organization and to lower phone costs over traditional systems. They have three offerings: Office Pro, Office Pro Plus, and Office Enterprise. The standard features of Office Pro and across the other plans include:

  • Cloud PBX
  • Free number porting
  • Advanced call management
  • Unlimited calling
  • Free local number
  • Free toll-free number
  • Voicemail to email
  • Unlimited virtual faxing
  • Shared call appearance
  • HD music on hold
  • Voicemail to text
  • Barge-In

Office Pro Plus adds professionally recorded greetings, call me now, and conference bridging as well as the Nextiva mobile app and team presence. Office Enterprise adds in 3 greetings, call recording, and Nextiva Anywhere which allows you to connect calls to any external number, such as a cell phone and your desk phone ringing together.

In addition to these Office plan features, the overall platform has unified account, contact, activities, user, group, and team management and a central database to bring together the customer journey across all channels. Nextiva has an intelligent automation engine to help you build workflows and efficiencies into your call routing.

The Better Business Bureau rating for Nextiva is an A+ with 85% customer satisfaction. BBB negative reviews refer to bad customer service, technical issues, billing continuity problems, and unanticipated setup complexities. Yelp positive reviews raved about high quality of customer service and tech support and quality of the phone service itself.

Judging by the comprehensive suite of features and services, and the good experiences most customers have had, Nextiva looks like a company you can trust with your business VoIP services. Just make sure you read all the fine print before signing any contracts and take some time to map out your current and future requirements clearly for support and setup technicians to be able to refer to when helping you.

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3 stars
Freedom Voice

FREEDOM VOICE

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Cost:

Start - $9.95 for 400 minutes and 3.9 cents per additional minute

Edge - $19.95 for 1200 minutes and 3.9 cents per additional minute

Max - $29.95 for unlimited minutes

Freedom Voice is an advanced phone system for businesses that is offered at a lower price than standard phone lines. It uses network technology and hardware to create a virtual private branch exchange (PBX) and voice messaging system.

Freedom Voice has an extensive list of features including, but not limited to:

  • 30-day trial period
  • Number portability
  • No busy signals
  • National directory listing of your toll-free number
  • Routing rules based on caller's number or the dialed number
  • Unlimited extensions
  • Grouping multiple numbers to forward a call to
  • Call hunting of a list of numbers to route to individually
  • Call rotation to a group of numbers
  • Call whisper to get the caller's name before answering
  • Password-protected voicemail
  • Voicemail compression to save storage space
  • Capture of the caller's phone number, name, and address (10 cents each)
  • Voice message broadcasting to a list of phone numbers

Freedom Voice also offers a variety of quality, plug-and-play enterprise-quality phones as part of the 30-day trial. They only offer three phones, which is less than most other comparable services. The good thing is that two of the three phones are included in the service. The third phone, which is more advanced, costs an additional $5 per month per phone.

Another advanced feature is the Freedom Voice CloudPBX, which hosts your phone system not at your location but in the cloud (on their servers). This, and pricing based on usage rather than "per seat", helps to give you unlimited calls while cutting down the cost of phones that aren't used as often. It also helps you scale up when your business grows without having to also add extra call handling computer hardware on your end. You just add more phones and keep going.

Freedom Voice uses TrustPilot for its reviews. On Freedom Voice's website, they claim a 9.3 out of 10 five-star Trustpilot rating. However, on Trustpilot, the number of five-star ratings equates to only an 8.7 out of 10. It seems they also include the seven percent four-star ratings in their website's overall rating. While four stars are nothing to sneeze at, we'd like to see them separate these out for clarity. The seven percent of one- to three-star ratings had to do with things like canceled numbers after payment, calls being redirected to spam numbers, poor customer issue resolution processes, having to wait for manual processes, no texting capabilities, billing problems, and more.

Overall, Freedom Voice offers a competent business phone system that would meet the needs of most businesses.

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Continued from above

The business phone services we review provide local and toll-free phone numbers, route calls to multiple phone numbers at once, or send them in a predetermined order. Also, if you use a web-centric phone and fax system, all of your communications tasks can happen while you're mobile. You can block calls, monitor call activity, and retrieve messages and faxes wherever you are.

Business phone system companies like these offer online controls to boost productivity and streamline operations. They include tools such as one-touch dialing, fax-to-email and voicemail-to-email services, call recording, message archives, detailed call logs, and internet faxing. Should your team members be situated across the city, the state, the country, or internationally, cloud-based phone and fax systems can connect your entire workforce.

In the event that you don't have a large business presence in need of a phone system to match it, you can still find services that will help you on a smaller scale. You may only need a single toll-free number with call-forwarding capability where your calls are routed to existing phone numbers of your choice, wherever you are in the world. You can use the caller ID function to figure out whether a forwarded call is for business or personal reasons.

Here are some factors to look at when considering which business phone system to purchase:

  • Features. Do the business phone system features meet your needs? Is there flexibility to expand the system as your business grows?
  • Ease of Use. How easy is it to navigate the business phone company website? Is it simple to choose the right phone system for your needs?
  • Pricing. How much does the business phone system cost? How does it stack up to competitor prices?

TopConsumerReviews.com has ranked and reviewed the best business phone systems available today. We hope this information helps you find the right business phone system for your needs!

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