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      July 3, 2020

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Nextiva vs Kall 8

Best Business Phone Systems

To help you find the Best Business Phone Systems, TopConsumerReviews.com provides you with an in-depth comparison of Nextiva and Kall 8.

To see ALL of our reviews for the Best Business Phone Systems, please Click Here

Who has the best Business Phone System? If you're the owner of a startup or small business and are looking for a low-cost phone service that includes a toll-free number and voicemail messages via email, you should consider setting up a business phone system.

Perhaps you want to expand your business and now you need to route and manage your phone calls and faxes? Or maybe your business is a well-established enterprise, looking to save costs and simplify hardware and software requirements? No matter what you're trying to do, a wide variety of online services are available to help you put together a business phone system to scale your operations.

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Best Reviews

2020

Business Phone System Reviews

3.5 stars
Nextiva

NEXTIVA

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Cost:

Office Pro - $19.95/month with no setup fees and unlimited calling and faxing

Office Pro Plus - $20.95/month with all Pro features plus conferencing and mobile app

Office Enterprise - $27.95/month with all Pro Plus features plus call recording and 3 greetings

Nextiva VoIP phone system plans promise a business phone service for every organization and to lower phone costs over traditional systems. They have three offerings: Office Pro, Office Pro Plus, and Office Enterprise. The standard features of Office Pro and across the other plans include:

  • Cloud PBX
  • Free number porting
  • Advanced call management
  • Unlimited calling
  • Free local number
  • Free toll-free number
  • Voicemail to email
  • Unlimited virtual faxing
  • Shared call appearance
  • HD music on hold
  • Voicemail to text
  • Barge-In

Office Pro Plus adds professionally recorded greetings, call me now, and conference bridging as well as the Nextiva mobile app and team presence. Office Enterprise adds in 3 greetings, call recording, and Nextiva Anywhere which allows you to connect calls to any external number, such as a cell phone and your desk phone ringing together.

In addition to these Office plan features, the overall platform has unified account, contact, activities, user, group, and team management and a central database to bring together the customer journey across all channels. Nextiva has an intelligent automation engine to help you build workflows and efficiencies into your call routing.

The Better Business Bureau rating for Nextiva is an A+ with 85% customer satisfaction. BBB negative reviews refer to bad customer service, technical issues, billing continuity problems, and unanticipated setup complexities. Yelp positive reviews raved about high quality of customer service and tech support and quality of the phone service itself.

Judging by the comprehensive suite of features and services, and the good experiences most customers have had, Nextiva looks like a company you can trust with your business VoIP services. Just make sure you read all the fine print before signing any contracts and take some time to map out your current and future requirements clearly for support and setup technicians to be able to refer to when helping you.

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2.5 stars
Kall 8

KALL 8

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Cost:

It's complicated.

Kall 8 is mostly geared toward the self-employed and small businesses who need to get and keep toll-free numbers. Kall 8's technologies include your own number, call-forwarding, caller ID that distinguishes Kall 8 calls and your regular phone line so you know who is a business caller and who is a personal caller.

Kall 8's pay-as-you-go rates are somewhat convoluted and difficult to understand. Rather than showing a simple three-tiered pricing table on their website, they instead present a set of tabs and tables to lay out all the possibilities. While at some point in the shopping process this level of detail could be useful, our analysis is that the first impression average phone system shoppers will get is that the service offering is needlessly complex and off putting.

Kall 8 doesn't bundle a specific number of minutes per month. Rather, they charge a low setup fee and monthly fee, then charge you a set rate for every minute, plus any offshore surcharges or international rates that get thrown in. The per-minute pricing scheme does make it more difficult to manage costs because it's not clear from month to month what the fee will be. It seems like Kall 8's pricing structure is going to be advantageous mostly for businesses that don't use their system at high volume, or who use it in fits and starts with gaps in activity.

You can retrieve fax and voicemail messages, record greetings, and set how many rings callers will hear before they are sent to voicemail.

Kall 8 provides teleconferencing for 25 people without a limit on time. You can also choose the area code from where you want to receive calls. Let's say you're on vacation on the East coast and you work on the West coast. Just set it to block only the work calls based on the state from which the call originated. You can set it by area code, area code and prefix, or per full number from your contact list. Or, if you just want calls from work until, say, 6:00 pm local time, Kall 8 can send calls to another number from 6:00 onward. You have choices based on your specific requirements.

If someone rings your toll-free number, Kall 8 issues a notification via e-mail, including time, call length, and caller ID. All of these features are managed online via web browser for easy access.

An analysis of the reviews shows that Kall 8 is having some major problems with its service quality and customer support. Complaints included accusations of fraud via autodialing mechanisms to customer numbers to jack up their costs, customer support not returning calls, and an antiquated user interface. One individual complained of explicit text messages from a Kall 8 number and another received numerous "ghost" calls.

Kall 8 has some very useful features. Just remember that it doesn't have as much as other more comprehensive services. The negative reviews are not at all encouraging. And their pay-as-you-go pricing will likely result in unexpected surprises on some monthly phone bills.

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Continued from above

The business phone services we review provide local and toll-free phone numbers, route calls to multiple phone numbers at once, or send them in a predetermined order. Also, if you use a web-centric phone and fax system, all of your communications tasks can happen while you're mobile. You can block calls, monitor call activity, and retrieve messages and faxes wherever you are.

Business phone system companies like these offer online controls to boost productivity and streamline operations. They include tools such as one-touch dialing, fax-to-email and voicemail-to-email services, call recording, message archives, detailed call logs, and internet faxing. Should your team members be situated across the city, the state, the country, or internationally, cloud-based phone and fax systems can connect your entire workforce.

In the event that you don't have a large business presence in need of a phone system to match it, you can still find services that will help you on a smaller scale. You may only need a single toll-free number with call-forwarding capability where your calls are routed to existing phone numbers of your choice, wherever you are in the world. You can use the caller ID function to figure out whether a forwarded call is for business or personal reasons.

Here are some factors to look at when considering which business phone system to purchase:

  • Features. Do the business phone system features meet your needs? Is there flexibility to expand the system as your business grows?
  • Ease of Use. How easy is it to navigate the business phone company website? Is it simple to choose the right phone system for your needs?
  • Pricing. How much does the business phone system cost? How does it stack up to competitor prices?

TopConsumerReviews.com has ranked and reviewed the best business phone systems available today. We hope this information helps you find the right business phone system for your needs!

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