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      August 11, 2020

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Nextiva vs Megapath

Best Business Phone Systems

To help you find the Best Business Phone Systems, TopConsumerReviews.com provides you with an in-depth comparison of Nextiva and Megapath.

To see ALL of our reviews for the Best Business Phone Systems, please Click Here

Who has the best Business Phone System? If you're the owner of a startup or small business and are looking for a low-cost phone service that includes a toll-free number and voicemail messages via email, you should consider setting up a business phone system.

Perhaps you want to expand your business and now you need to route and manage your phone calls and faxes? Or maybe your business is a well-established enterprise, looking to save costs and simplify hardware and software requirements? No matter what you're trying to do, a wide variety of online services are available to help you put together a business phone system to scale your operations.

Continue reading below reviews

Best Reviews

2020

Business Phone System Reviews

3.5 stars
Nextiva

NEXTIVA

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Cost:

Office Pro - $19.95/month with no setup fees and unlimited calling and faxing

Office Pro Plus - $20.95/month with all Pro features plus conferencing and mobile app

Office Enterprise - $27.95/month with all Pro Plus features plus call recording and 3 greetings

Nextiva VoIP phone system plans promise a business phone service for every organization and to lower phone costs over traditional systems. They have three offerings: Office Pro, Office Pro Plus, and Office Enterprise. The standard features of Office Pro and across the other plans include:

  • Cloud PBX
  • Free number porting
  • Advanced call management
  • Unlimited calling
  • Free local number
  • Free toll-free number
  • Voicemail to email
  • Unlimited virtual faxing
  • Shared call appearance
  • HD music on hold
  • Voicemail to text
  • Barge-In

Office Pro Plus adds professionally recorded greetings, call me now, and conference bridging as well as the Nextiva mobile app and team presence. Office Enterprise adds in 3 greetings, call recording, and Nextiva Anywhere which allows you to connect calls to any external number, such as a cell phone and your desk phone ringing together.

In addition to these Office plan features, the overall platform has unified account, contact, activities, user, group, and team management and a central database to bring together the customer journey across all channels. Nextiva has an intelligent automation engine to help you build workflows and efficiencies into your call routing.

The Better Business Bureau rating for Nextiva is an A+ with 85% customer satisfaction. BBB negative reviews refer to bad customer service, technical issues, billing continuity problems, and unanticipated setup complexities. Yelp positive reviews raved about high quality of customer service and tech support and quality of the phone service itself.

Judging by the comprehensive suite of features and services, and the good experiences most customers have had, Nextiva looks like a company you can trust with your business VoIP services. Just make sure you read all the fine print before signing any contracts and take some time to map out your current and future requirements clearly for support and setup technicians to be able to refer to when helping you.

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2.5 stars
MegaPath

MEGAPATH

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Cost:

Business VoIP - $19.95/month per user unlimited national calling

Premium VoIP - $24.95/month per user for unlimited national calling and Unified Communications

Enterprise VoIP - $39.90/month per user for unlimited global calling and automated call recording

MegaPath is an Internet, phone, web collaboration, and data networking provider for small, medium, and large-sized businesses. Their business phone offering is for companies with employees who work remotely, part-time, full-time, or only occasionally. In a hyper-connected world, employees often prefer to have their own phones and laptops for convenience in merging employment and personal life situations and environments.

If your business has existing hardware and wiring to incorporate into a phone system, MegaPath says it can help. They have the ability to integrate old "analog" and PRI wiring with their systems. But if you're ready to ditch that old wiring and start with fresh infrastructure, MegaPath says they can set you up with business-class Voice over Internet Protocol hardware and software.

To top it all off, you can choose from popular, feature-loaded software with your hosted voice system, such as Salesforce, Call Center technology, VoIP faxing, and Unified Communications.

MegaPath's VoIP plans advertise an impressive array of features, including:

  • 30-day money-back guarantee
  • Online management portal
  • Mobile call integration and routing using one number
  • HD quality voice
  • Visual voicemail as email and faxes as PDF attachments
  • Sequential rings for up to 5 numbers in sequence
  • Auto attendant to route calls with personalized messages for up to 6 extensions
  • Audio conferencing
  • Bring-Your-Own-Device apps for iPhone and Android
  • Presence
  • Unified Communications
  • HIPAA AOC and BAA (on request)
  • Application integration
  • Web conferencing
  • Enterprise directory integration

MegaPath's site is a bit difficult to navigate in terms of finding a concise pricing table with all the VoIP plan pricing options. Eventually, a Google search with the site name included revealed a page with all the information in the expected three-column format.

Even though MegaPath has a large number of customer complaints (probably due to its relatively larger market share), it does carry the BBB A+ rating and a customer review rating of 100%. MegaPath has responded to complaints and the BBB has closed them satisfactorily whenever the customer obliged with follow-up communication. Some of the reviews were for phones but also for the Internet and data networking provisioning services they offer.

The vast majority of other online reviews were one-star ratings with lots of angry comments and complaints. It is not apparent in all cases whether VoIP services were involved. Since Yelp does not have a way for companies like MegaPath to respond to complaints, it is unknown whether any of those concerns were addressed.

Putting your faith in a cloud-based VoIP system for your business is no small matter. Consumer confidence in MegaPath seems too low to promise that you will have a satisfactory experience. For now, we recommend going with a higher-rated company.

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Continued from above

The business phone services we review provide local and toll-free phone numbers, route calls to multiple phone numbers at once, or send them in a predetermined order. Also, if you use a web-centric phone and fax system, all of your communications tasks can happen while you're mobile. You can block calls, monitor call activity, and retrieve messages and faxes wherever you are.

Business phone system companies like these offer online controls to boost productivity and streamline operations. They include tools such as one-touch dialing, fax-to-email and voicemail-to-email services, call recording, message archives, detailed call logs, and internet faxing. Should your team members be situated across the city, the state, the country, or internationally, cloud-based phone and fax systems can connect your entire workforce.

In the event that you don't have a large business presence in need of a phone system to match it, you can still find services that will help you on a smaller scale. You may only need a single toll-free number with call-forwarding capability where your calls are routed to existing phone numbers of your choice, wherever you are in the world. You can use the caller ID function to figure out whether a forwarded call is for business or personal reasons.

Here are some factors to look at when considering which business phone system to purchase:

  • Features. Do the business phone system features meet your needs? Is there flexibility to expand the system as your business grows?
  • Ease of Use. How easy is it to navigate the business phone company website? Is it simple to choose the right phone system for your needs?
  • Pricing. How much does the business phone system cost? How does it stack up to competitor prices?

TopConsumerReviews.com has ranked and reviewed the best business phone systems available today. We hope this information helps you find the right business phone system for your needs!

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