Best Reviews TopConsumerReviews.com Best Business Phone Systems Best Reviews
Best Reviews
      March 30, 2020

Home  >  Business Phone Systems  >  Nextiva vs Ooma

Best Business

Phone Systems

  1. Phone
  2. Virtual PBX
  3. eVoice
  4. Nextiva
  5. Grasshopper
  6. Freedom Voice
  7. 8x8
  8. MegaPath
  9. Kall 8
  10. Ooma
  11. Vonage

Your Information Is Secure
Offline Marketing Strategies for Online Businesses Newsletter

Compare Products

  • Select any 2 companies in our reviews to compare them head-to-head!
  • Compare

Latest Reviews

Auto Warranties

Bad Credit Loans

Batteries

Cheesecake Clubs

Creatine

Credit Monitoring

Diabetes Supplements

iPhone Repair

Popcorn Clubs

Prenuptial Agreements

 

Individual Reviews

Ring Central

Phone

Virtual PBX

EVoice

Nextiva

Grasshopper

Freedom Voice

8x8

Megapath

Kall 8

Ooma

Vonage

 

Related Articles

Can A Business Phone System Grow With My Business?

How Can A Business Phone System Make You Money?

Popular Features of Business Phone Systems

Why Business Phone Systems Really Aren’t Complicated

 

Our professional reviewers evaluate products and services independently, but Top Consumer Reviews may earn money when you click on the links on our pages. Learn more.

Better Business Bureau Reliability Seal

Nextiva vs Ooma

Best Business Phone Systems

To help you find the Best Business Phone Systems, TopConsumerReviews.com provides you with an in-depth comparison of Nextiva and Ooma.

To see ALL of our reviews for the Best Business Phone Systems, please Click Here

Who has the best Business Phone System? If you're the owner of a startup or small business and are looking for a low-cost phone service that includes a toll-free number and voicemail messages via email, you should consider setting up a business phone system.

Perhaps you want to expand your business and now you need to route and manage your phone calls and faxes? Or maybe your business is a well-established enterprise, looking to save costs and simplify hardware and software requirements? No matter what you're trying to do, a wide variety of online services are available to help you put together a business phone system to scale your operations.

Continue reading below reviews

Best Reviews

2020

Business Phone System Reviews

3.5 stars
Nextiva

NEXTIVA

Visit Site

Cost:

Office Pro - $19.95/month with no setup fees and unlimited calling and faxing

Office Pro Plus - $20.95/month with all Pro features plus conferencing and mobile app

Office Enterprise - $27.95/month with all Pro Plus features plus call recording and 3 greetings

Nextiva VoIP phone system plans promise a business phone service for every organization and to lower phone costs over traditional systems. They have three offerings: Office Pro, Office Pro Plus, and Office Enterprise. The standard features of Office Pro and across the other plans include:

  • Cloud PBX
  • Free number porting
  • Advanced call management
  • Unlimited calling
  • Free local number
  • Free toll-free number
  • Voicemail to email
  • Unlimited virtual faxing
  • Shared call appearance
  • HD music on hold
  • Voicemail to text
  • Barge-In

Office Pro Plus adds professionally recorded greetings, call me now, and conference bridging as well as the Nextiva mobile app and team presence. Office Enterprise adds in 3 greetings, call recording, and Nextiva Anywhere which allows you to connect calls to any external number, such as a cell phone and your desk phone ringing together.

In addition to these Office plan features, the overall platform has unified account, contact, activities, user, group, and team management and a central database to bring together the customer journey across all channels. Nextiva has an intelligent automation engine to help you build workflows and efficiencies into your call routing.

The Better Business Bureau rating for Nextiva is an A+ with 85% customer satisfaction. BBB negative reviews refer to bad customer service, technical issues, billing continuity problems, and unanticipated setup complexities. Yelp positive reviews raved about high quality of customer service and tech support and quality of the phone service itself.

Judging by the comprehensive suite of features and services, and the good experiences most customers have had, Nextiva looks like a company you can trust with your business VoIP services. Just make sure you read all the fine print before signing any contracts and take some time to map out your current and future requirements clearly for support and setup technicians to be able to refer to when helping you.

Visit Site
2.5 stars
Ooma

OOMA

Visit Site

Cost:

$19.95/month per user

Ooma Office provides VoIP services to businesses between 2 and 200 employees in size. With Ooma Office there are no contracts and you get to keep your local or toll-free phone number through a free number transfer. You can work from anywhere and never miss a call, put office phones in multiple places wirelessly, and you can use a web administration tool that helps you set up and maintain your preferences in a way that works best for you and your employees.

Among the many features Ooma advertises are these:

  • 24/7 customer support
  • Unlimited calling in U.S. and Canada
  • Caller-ID and name
  • 911 service
  • Virtual receptionist
  • Extension dialing
  • Voicemail
  • Call transfer
  • Modes for business and after hours
  • Ring groups
  • Music on hold
  • Conference bridge
  • Virtual Fax
  • Extension-to-Extension calling
  • Dial-by-name
  • Call forwarding
  • Voicemail forwarding
  • Multi-ring
  • Voicemail audio email attachments
  • Smart Phone App: 2-phone-in-1
  • Three-way conference
  • Blind transfer (1-step transfer)
  • Supervised transfer (2-step transfer)
  • Extension dialing
  • Call on hold

Low international rates help you keep costs down when your business serves customers overseas. Assign virtual extensions to help direct calls to the needs of your workflow. Ooma even supports analog phones.

Reviews at the Better Business Bureau could have been a lot better. The BBB lists over 266 individual complaints from customers, putting the balance of negative to positive reviews overwhelmingly in the negative category. However, each of the negative reviews has been resolved to the customer's satisfaction and Ooma has kept its A+ rating and accreditation.

Ooma's feature list is impressive, and their pricing is affordable. However, given the number of problems reported to the BBB, our recommendation is to look at other business phone services with higher customer satisfaction levels.

Visit Site

Continued from above

The business phone services we review provide local and toll-free phone numbers, route calls to multiple phone numbers at once, or send them in a predetermined order. Also, if you use a web-centric phone and fax system, all of your communications tasks can happen while you're mobile. You can block calls, monitor call activity, and retrieve messages and faxes wherever you are.

Business phone system companies like these offer online controls to boost productivity and streamline operations. They include tools such as one-touch dialing, fax-to-email and voicemail-to-email services, call recording, message archives, detailed call logs, and internet faxing. Should your team members be situated across the city, the state, the country, or internationally, cloud-based phone and fax systems can connect your entire workforce.

In the event that you don't have a large business presence in need of a phone system to match it, you can still find services that will help you on a smaller scale. You may only need a single toll-free number with call-forwarding capability where your calls are routed to existing phone numbers of your choice, wherever you are in the world. You can use the caller ID function to figure out whether a forwarded call is for business or personal reasons.

Here are some factors to look at when considering which business phone system to purchase:

  • Features. Do the business phone system features meet your needs? Is there flexibility to expand the system as your business grows?
  • Ease of Use. How easy is it to navigate the business phone company website? Is it simple to choose the right phone system for your needs?
  • Pricing. How much does the business phone system cost? How does it stack up to competitor prices?

TopConsumerReviews.com has ranked and reviewed the best business phone systems available today. We hope this information helps you find the right business phone system for your needs!

Best VoIP services of 2020: find the best in business phone providers

VoIP has become a normal part of many modern businesses, but some providers offer better options than others. Here we look at the best of them.

Published:  Thu, 26 Mar 2020 07:06:52 GMT



Best POS systems in 2020: Get the right one for your business

Manually entered card payments cost a bit more (3.5% plus 15 cents), as online and over the phone transactions demand a higher fee due to greater fraud risks. Clover's POS system is known for being ...

Published:  Mon, 23 Mar 2020 10:37:00 GMT



Business Choice Awards 2020: Smartphones, Carriers, and Mobile Operating Systems

Winner: ANDROID If you buy almost any phone that isn't from Apple, you're going to get the Android operating system. Chances are if someone bought you a phone for work, it's got Android. These are ...

Published:  Tue, 24 Mar 2020 10:10:00 GMT



Cloud Telephone System Leader Carolina Digital Phone Earns 100th 5-Star Review from Satisfied Customers

Carolina Digital Phone, a leading hosted VoIP and telecommunications firm based in North Carolina that serves businesses, government agencies, non-profit organizations, and academic institutions ...

Published:  Fri, 20 Mar 2020 03:18:00 GMT



Carolina Digital Phone Completes Hosted VoIP Phone System Installation for 5 Star Roofing & Restoration

GREENSBORO, N.C., March 20, 2020 /PRNewswire-PRWeb/ -- Carolina Digital Phone, a leading hosted VoIP and telecommunications firm based in North Carolina that serves businesses, government agencies, ...

Published:  Fri, 20 Mar 2020 03:05:00 GMT



Top 8 Business Phone Services for Businesses in 2020

Your telephony system is an integral part of your company. If it fails, you lose time, money, and potential customers. When it comes to finding a business phone service that will be safe, reliable and ...

Published:  Tue, 24 Mar 2020 08:55:00 GMT



TriageLogic® Implementing Virtual Call Centers with Telehealth Systems to Address COVID-19

PRWeb/ -- TriageLogic, a leader in remote patient communication and nurse triage, announces a quick to deploy and easy to use telehealth system with a virtual call center that hospitals, medical ...

Published:  Sat, 28 Mar 2020 04:00:00 GMT



Share Us!   

Home      About Us      Terms & Conditions      Privacy Policy      Contact Us      Disclosure