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      July 10, 2020

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Phone Systems

  1. Phone
  2. Virtual PBX
  3. eVoice
  4. Nextiva
  5. Grasshopper
  6. Freedom Voice
  7. 8x8
  8. MegaPath
  9. Kall 8
  10. Ooma
  11. Vonage

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Phone vs Nextiva

Best Business Phone Systems

To help you find the Best Business Phone Systems, TopConsumerReviews.com provides you with an in-depth comparison of Phone and Nextiva.

To see ALL of our reviews for the Best Business Phone Systems, please Click Here

Who has the best Business Phone System? If you're the owner of a startup or small business and are looking for a low-cost phone service that includes a toll-free number and voicemail messages via email, you should consider setting up a business phone system.

Perhaps you want to expand your business and now you need to route and manage your phone calls and faxes? Or maybe your business is a well-established enterprise, looking to save costs and simplify hardware and software requirements? No matter what you're trying to do, a wide variety of online services are available to help you put together a business phone system to scale your operations.

Continue reading below reviews

Best Reviews

2020

Business Phone System Reviews

4.5 stars
Phone

PHONE

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Cost:

Base - $12.99/mo per user for 300 minutes, 1 local or toll-free number, 5000 SMS messages

Plus - $19.99/mo per user for 500 minutes, 2 local or toll-free numbers, 10000 SMS messages

Pro - $39.99/mo per user for 1000 minutes, 3 local or toll-free numbers, 20000 SMS messages

Business VoIP company "Phone" gives you full-featured phone service at a very affordable rate. Phone has dependable, U.S.-based 24/7 support and service available through phone, email, or live chat. Built to match the requirements of large and small companies, Phone has a long list of services.

You will find prices on Phone services ranging from $12.99 per month to $39.99 per month. Standard features are too numerous to list them all, but some of them include:

  • Account management
  • Call notification
  • Custom local numbers
  • Greetings
  • Web interface
  • Caller ID
  • Ring-ready phones
  • Follow Me
  • Instant setup
  • Bulk number porting
  • Apps for tablets and smartphones
  • HIPAA compliance

Each plan builds on the strengths of the prior plan by adding more and more valuable features. Some of the value-added features are:

  • Call queuing
  • Voicemail to Email
  • Automated voicemail to text
  • Premium hold music
  • Call analytics
  • 300 call recording minutes
  • HD video conferencing
  • CRM integration

Phone provides capabilities in their plans that are not offered elsewhere. For example, if your employees need to hear which department the caller is attempting to contact, you can set up call tagging to announce this information to the employee before they hear the caller's voice. A related feature is the ability to hear the phone number of the caller before accepting the call, rejecting the call, or sending it to voicemail. This is handy for screening callers according to priority, area of service, or rejecting common robocalls. Should the need arise to move to another service, Phone allows you to take your phone number with you, ensuring that your customers will always know where to contact you.

Reviews about Phone are generally positive with a few lower reviews for problems with customer support. A relative few complained about delays in getting responses from support representatives who didn't know the products well.

Phone has great technical and customer support, budget-oriented pricing, and advanced features to ensure that your customers will always have an impression of your business being as professional as possible.

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3.5 stars
Nextiva

NEXTIVA

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Cost:

Office Pro - $19.95/month with no setup fees and unlimited calling and faxing

Office Pro Plus - $20.95/month with all Pro features plus conferencing and mobile app

Office Enterprise - $27.95/month with all Pro Plus features plus call recording and 3 greetings

Nextiva VoIP phone system plans promise a business phone service for every organization and to lower phone costs over traditional systems. They have three offerings: Office Pro, Office Pro Plus, and Office Enterprise. The standard features of Office Pro and across the other plans include:

  • Cloud PBX
  • Free number porting
  • Advanced call management
  • Unlimited calling
  • Free local number
  • Free toll-free number
  • Voicemail to email
  • Unlimited virtual faxing
  • Shared call appearance
  • HD music on hold
  • Voicemail to text
  • Barge-In

Office Pro Plus adds professionally recorded greetings, call me now, and conference bridging as well as the Nextiva mobile app and team presence. Office Enterprise adds in 3 greetings, call recording, and Nextiva Anywhere which allows you to connect calls to any external number, such as a cell phone and your desk phone ringing together.

In addition to these Office plan features, the overall platform has unified account, contact, activities, user, group, and team management and a central database to bring together the customer journey across all channels. Nextiva has an intelligent automation engine to help you build workflows and efficiencies into your call routing.

The Better Business Bureau rating for Nextiva is an A+ with 85% customer satisfaction. BBB negative reviews refer to bad customer service, technical issues, billing continuity problems, and unanticipated setup complexities. Yelp positive reviews raved about high quality of customer service and tech support and quality of the phone service itself.

Judging by the comprehensive suite of features and services, and the good experiences most customers have had, Nextiva looks like a company you can trust with your business VoIP services. Just make sure you read all the fine print before signing any contracts and take some time to map out your current and future requirements clearly for support and setup technicians to be able to refer to when helping you.

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Continued from above

The business phone services we review provide local and toll-free phone numbers, route calls to multiple phone numbers at once, or send them in a predetermined order. Also, if you use a web-centric phone and fax system, all of your communications tasks can happen while you're mobile. You can block calls, monitor call activity, and retrieve messages and faxes wherever you are.

Business phone system companies like these offer online controls to boost productivity and streamline operations. They include tools such as one-touch dialing, fax-to-email and voicemail-to-email services, call recording, message archives, detailed call logs, and internet faxing. Should your team members be situated across the city, the state, the country, or internationally, cloud-based phone and fax systems can connect your entire workforce.

In the event that you don't have a large business presence in need of a phone system to match it, you can still find services that will help you on a smaller scale. You may only need a single toll-free number with call-forwarding capability where your calls are routed to existing phone numbers of your choice, wherever you are in the world. You can use the caller ID function to figure out whether a forwarded call is for business or personal reasons.

Here are some factors to look at when considering which business phone system to purchase:

  • Features. Do the business phone system features meet your needs? Is there flexibility to expand the system as your business grows?
  • Ease of Use. How easy is it to navigate the business phone company website? Is it simple to choose the right phone system for your needs?
  • Pricing. How much does the business phone system cost? How does it stack up to competitor prices?

TopConsumerReviews.com has ranked and reviewed the best business phone systems available today. We hope this information helps you find the right business phone system for your needs!

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