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      December 12, 2019

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Phone vs Ooma

Best Business Phone Systems

To help you find the Best Business Phone Systems, TopConsumerReviews.com provides you with an in-depth comparison of Phone and Ooma.

To see ALL of our reviews for the Best Business Phone Systems, please Click Here

Who has the best Business Phone System? If you're the owner of a startup or small business and are looking for a low-cost phone service that includes a toll-free number and voicemail messages via email, you should consider setting up a business phone system.

Perhaps you want to expand your business and now you need to route and manage your phone calls and faxes? Or maybe your business is a well-established enterprise, looking to save costs and simplify hardware and software requirements? No matter what you're trying to do, a wide variety of online services are available to help you put together a business phone system to scale your operations.

Continue reading below reviews

Best Reviews

2019

Business Phone System Reviews

4.5 stars
Phone

PHONE

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Cost:

Base - $12.99/mo per user for 300 minutes, 1 local or toll-free number, 5000 SMS messages

Plus - $19.99/mo per user for 500 minutes, 2 local or toll-free numbers, 10000 SMS messages

Pro - $39.99/mo per user for 1000 minutes, 3 local or toll-free numbers, 20000 SMS messages

Business VoIP company "Phone" gives you full-featured phone service at a very affordable rate. Phone has dependable, U.S.-based 24/7 support and service available through phone, email, or live chat. Built to match the requirements of large and small companies, Phone has a long list of services.

You will find prices on Phone services ranging from $12.99 per month to $39.99 per month. Standard features are too numerous to list them all, but some of them include:

  • Account management
  • Call notification
  • Custom local numbers
  • Greetings
  • Web interface
  • Caller ID
  • Ring-ready phones
  • Follow Me
  • Instant setup
  • Bulk number porting
  • Apps for tablets and smartphones
  • HIPAA compliance

Each plan builds on the strengths of the prior plan by adding more and more valuable features. Some of the value-added features are:

  • Call queuing
  • Voicemail to Email
  • Automated voicemail to text
  • Premium hold music
  • Call analytics
  • 300 call recording minutes
  • HD video conferencing
  • CRM integration

Phone provides capabilities in their plans that are not offered elsewhere. For example, if your employees need to hear which department the caller is attempting to contact, you can set up call tagging to announce this information to the employee before they hear the caller's voice. A related feature is the ability to hear the phone number of the caller before accepting the call, rejecting the call, or sending it to voicemail. This is handy for screening callers according to priority, area of service, or rejecting common robocalls. Should the need arise to move to another service, Phone allows you to take your phone number with you, ensuring that your customers will always know where to contact you.

Reviews about Phone are generally positive with a few lower reviews for problems with customer support. A relative few complained about delays in getting responses from support representatives who didn't know the products well.

Phone has great technical and customer support, budget-oriented pricing, and advanced features to ensure that your customers will always have an impression of your business being as professional as possible.

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2.5 stars
Ooma

OOMA

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Cost:

$19.95/month per user

Ooma Office provides VoIP services to businesses between 2 and 200 employees in size. With Ooma Office there are no contracts and you get to keep your local or toll-free phone number through a free number transfer. You can work from anywhere and never miss a call, put office phones in multiple places wirelessly, and you can use a web administration tool that helps you set up and maintain your preferences in a way that works best for you and your employees.

Among the many features Ooma advertises are these:

  • 24/7 customer support
  • Unlimited calling in U.S. and Canada
  • Caller-ID and name
  • 911 service
  • Virtual receptionist
  • Extension dialing
  • Voicemail
  • Call transfer
  • Modes for business and after hours
  • Ring groups
  • Music on hold
  • Conference bridge
  • Virtual Fax
  • Extension-to-Extension calling
  • Dial-by-name
  • Call forwarding
  • Voicemail forwarding
  • Multi-ring
  • Voicemail audio email attachments
  • Smart Phone App: 2-phone-in-1
  • Three-way conference
  • Blind transfer (1-step transfer)
  • Supervised transfer (2-step transfer)
  • Extension dialing
  • Call on hold

Low international rates help you keep costs down when your business serves customers overseas. Assign virtual extensions to help direct calls to the needs of your workflow. Ooma even supports analog phones.

Reviews at the Better Business Bureau could have been a lot better. The BBB lists over 266 individual complaints from customers, putting the balance of negative to positive reviews overwhelmingly in the negative category. However, each of the negative reviews has been resolved to the customer's satisfaction and Ooma has kept its A+ rating and accreditation.

Ooma's feature list is impressive, and their pricing is affordable. However, given the number of problems reported to the BBB, our recommendation is to look at other business phone services with higher customer satisfaction levels.

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Continued from above

The business phone services we review provide local and toll-free phone numbers, route calls to multiple phone numbers at once, or send them in a predetermined order. Also, if you use a web-centric phone and fax system, all of your communications tasks can happen while you're mobile. You can block calls, monitor call activity, and retrieve messages and faxes wherever you are.

Business phone system companies like these offer online controls to boost productivity and streamline operations. They include tools such as one-touch dialing, fax-to-email and voicemail-to-email services, call recording, message archives, detailed call logs, and internet faxing. Should your team members be situated across the city, the state, the country, or internationally, cloud-based phone and fax systems can connect your entire workforce.

In the event that you don't have a large business presence in need of a phone system to match it, you can still find services that will help you on a smaller scale. You may only need a single toll-free number with call-forwarding capability where your calls are routed to existing phone numbers of your choice, wherever you are in the world. You can use the caller ID function to figure out whether a forwarded call is for business or personal reasons.

Here are some factors to look at when considering which business phone system to purchase:

  • Features. Do the business phone system features meet your needs? Is there flexibility to expand the system as your business grows?
  • Ease of Use. How easy is it to navigate the business phone company website? Is it simple to choose the right phone system for your needs?
  • Pricing. How much does the business phone system cost? How does it stack up to competitor prices?

TopConsumerReviews.com has ranked and reviewed the best business phone systems available today. We hope this information helps you find the right business phone system for your needs!

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