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      January 23, 2020

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Ring Central vs Ooma

Best Business Phone Systems

To help you find the Best Business Phone Systems, TopConsumerReviews.com provides you with an in-depth comparison of Ring Central and Ooma.

To see ALL of our reviews for the Best Business Phone Systems, please Click Here

Who has the best Business Phone System? If you're the owner of a startup or small business and are looking for a low-cost phone service that includes a toll-free number and voicemail messages via email, you should consider setting up a business phone system.

Perhaps you want to expand your business and now you need to route and manage your phone calls and faxes? Or maybe your business is a well-established enterprise, looking to save costs and simplify hardware and software requirements? No matter what you're trying to do, a wide variety of online services are available to help you put together a business phone system to scale your operations.

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Best Reviews

2020

Business Phone System Reviews

5 stars
Ring Central

RING CENTRAL

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Cost:

Pro - $15.99/mo for 2 extensions and 500 local, long-distance, or toll-free minutes

ProPlus - $19.99/mo for 5 extensions and 1000 local, long-distance, or toll-free minutes

ProBusiness - $34.99/mo for 10 extensions and unlimited local, long-distance, and 1000 toll-free minutes

TopConsumerReviews.com Best-In-Class Blue Ribbon Award RingCentral provides the best business phone service available for VoIP business phone and fax systems and thus has earned our top recommendation. Their service is easy to use, their plan prices are very affordable with excellent features and service, their technology is state-of-the-art, and their customer service is as high quality as you'll find out there. Every month of service includes free rollover minutes as well!

Signing up for RingCentral is simple and includes immediate activation. Here are the phone services you can choose from:

  • Choose local and toll-free numbers.
  • Send voicemail messages to recipients as audio file attachments.
  • Route multiple extensions to various phones. Callers simply input the extension they want to reach and that number gets called immediately. An employee can be anywhere in the world without the caller ever knowing their physical location.
  • Forward calls to any cell, home, or office phone.
  • Screen calls via auto-attendant. The auto-attendant rings your number, tells you the name of the caller, and then lets you choose whether to answer the call or send it to voicemail.
  • Record a professional, personalized greeting to welcome callers.
  • Receive and send faxes.
  • Leave the trouble of maintaining and buying software and hardware to RingCentral, as they do all of that for you.

With RingCentral, you get access to a web-based dashboard and reporting that will help streamline business communication. You'll have the ability to review call logs in great detail. You can access message and fax archives. You can record calls, send faxes to email addresses, use one-touch dialing, and integrate with Microsoft Outlook. The tools needed to perform system maintenance are very easy to use and you have full control over where and how calls are directed.

One of the best and most powerful features of RingCentral is the ability to create a virtual private branch exchange (PBX). This allows you to route calls among your whole team without worrying about their physical locations and add as many extensions as necessary.

If you're looking for a single, easy-to-manage, bulletproof business phone system, look no further than RingCentral. It's very affordable and helps you project a professional image to every customer you come in contact with. It also scales to as many employees as you need to bring on board. This all combines to earn RingCentral our highest rating as the best business phone system available today.

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2.5 stars
Ooma

OOMA

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Cost:

$19.95/month per user

Ooma Office provides VoIP services to businesses between 2 and 200 employees in size. With Ooma Office there are no contracts and you get to keep your local or toll-free phone number through a free number transfer. You can work from anywhere and never miss a call, put office phones in multiple places wirelessly, and you can use a web administration tool that helps you set up and maintain your preferences in a way that works best for you and your employees.

Among the many features Ooma advertises are these:

  • 24/7 customer support
  • Unlimited calling in U.S. and Canada
  • Caller-ID and name
  • 911 service
  • Virtual receptionist
  • Extension dialing
  • Voicemail
  • Call transfer
  • Modes for business and after hours
  • Ring groups
  • Music on hold
  • Conference bridge
  • Virtual Fax
  • Extension-to-Extension calling
  • Dial-by-name
  • Call forwarding
  • Voicemail forwarding
  • Multi-ring
  • Voicemail audio email attachments
  • Smart Phone App: 2-phone-in-1
  • Three-way conference
  • Blind transfer (1-step transfer)
  • Supervised transfer (2-step transfer)
  • Extension dialing
  • Call on hold

Low international rates help you keep costs down when your business serves customers overseas. Assign virtual extensions to help direct calls to the needs of your workflow. Ooma even supports analog phones.

Reviews at the Better Business Bureau could have been a lot better. The BBB lists over 266 individual complaints from customers, putting the balance of negative to positive reviews overwhelmingly in the negative category. However, each of the negative reviews has been resolved to the customer's satisfaction and Ooma has kept its A+ rating and accreditation.

Ooma's feature list is impressive, and their pricing is affordable. However, given the number of problems reported to the BBB, our recommendation is to look at other business phone services with higher customer satisfaction levels.

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Continued from above

The business phone services we review provide local and toll-free phone numbers, route calls to multiple phone numbers at once, or send them in a predetermined order. Also, if you use a web-centric phone and fax system, all of your communications tasks can happen while you're mobile. You can block calls, monitor call activity, and retrieve messages and faxes wherever you are.

Business phone system companies like these offer online controls to boost productivity and streamline operations. They include tools such as one-touch dialing, fax-to-email and voicemail-to-email services, call recording, message archives, detailed call logs, and internet faxing. Should your team members be situated across the city, the state, the country, or internationally, cloud-based phone and fax systems can connect your entire workforce.

In the event that you don't have a large business presence in need of a phone system to match it, you can still find services that will help you on a smaller scale. You may only need a single toll-free number with call-forwarding capability where your calls are routed to existing phone numbers of your choice, wherever you are in the world. You can use the caller ID function to figure out whether a forwarded call is for business or personal reasons.

Here are some factors to look at when considering which business phone system to purchase:

  • Features. Do the business phone system features meet your needs? Is there flexibility to expand the system as your business grows?
  • Ease of Use. How easy is it to navigate the business phone company website? Is it simple to choose the right phone system for your needs?
  • Pricing. How much does the business phone system cost? How does it stack up to competitor prices?

TopConsumerReviews.com has ranked and reviewed the best business phone systems available today. We hope this information helps you find the right business phone system for your needs!

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