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      January 22, 2019

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  9. Kall 8
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Virtual PBX vs Ooma

Best Business Phone Systems

To help you find the Best Business Phone Systems, TopConsumerReviews.com provides you with an in-depth comparison of Virtual PBX and Ooma.

To see ALL of our reviews for the Best Business Phone Systems, please Click Here

Who has the best Business Phone System? If you're the owner of a startup or small business and are looking for a low-cost phone service that includes a toll-free number and voicemail messages via email, you should consider setting up a business phone system.

Perhaps you want to expand your business and now you need to route and manage your phone calls and faxes? Or maybe your business is a well-established enterprise, looking to save costs and simplify hardware and software requirements? No matter what you're trying to do, a wide variety of online services are available to help you put together a business phone system to scale your operations.

Continue reading below reviews

Best Reviews

2019

Business Phone System Reviews

4 stars
Virtual PBX

VIRTUAL PBX Visit Site

Cost:

Basic - $12.99/user/mo for 1,000 minutes and 2 phone numbers

Pro - $26.99/user/mo for 2,500 minutes and 2 phone numbers

Unlimited - $34.99/user/mo for unlimited minutes and 3 phone numbers

Virtual PBX is a phone system that virtualizes a private branch exchange. It has lots of virtual phone system features for any company of any size. Since 1997, Virtual PBX has provided quick online setup, management via a web interface, and nothing extra for the user to have to do in terms of system maintenance. Simply input your employees and phones. The Better Business Bureau rating for Virtual PBX is A+ and gives them an edge over other such services. Virtual PBX has strengths with customer service and dependable business practices.

Virtual PBX has a big set of reliable features, which include:

  • Compatibility with 4G LTE mobile devices
  • Device manager
  • Custom greetings
  • Personal parking
  • Ring groups
  • Hot Desking (stay connected when your workstation changes)
  • ACD queues to connect customers with the right person quickly
  • Custom greetings
  • Direct inward dialing
  • Email to fax
  • Follow me calling
  • Intercom
  • Voicemail boxes and notifications
  • Call blasting and recording
  • Auto attendant
  • Feature codes
  • Webhooks and web phone

When you use phones provided by Virtual PBX, you will want to be certain your ISP and network can handle VoIP technology, as most but not all will do today. Their phones are built to be automatically configurable. If you're doing everything exclusively from a set of mobile phones or tablets, you can use the PBX apps for iPhone and Android.

A great Virtual PBX feature is ACD (automatic call distribution). When a caller has no idea which name or extension they need, the ACD programming helps send them through a single press of a key to get an employee in the correct department. This cuts down on frustration from the customer end and will help any company avoid the problem of unattended phones or unnecessarily sending a customer to the wrong people.

Virtual PBX has been in the business of VoIP virtual phone systems for around two decades. They've even received several awards for their user-friendly tools, features, security, and redundancy. Their Better Business Bureau rating is a solid A+ with more positive reviews than negative.

With a wide range of impressive features and knowledgeable customer support, Virtual PBX is a great choice for a business phone system no matter what your size.

Visit Site

2.5 stars
Ooma

OOMA Visit Site

Cost:

$19.95/month per user

Ooma Office provides VoIP services to businesses between 2 and 200 employees in size. With Ooma Office there are no contracts and you get to keep your local or toll-free phone number through a free number transfer. You can work from anywhere and never miss a call, put office phones in multiple places wirelessly, and you can use a web administration tool that helps you set up and maintain your preferences in a way that works best for you and your employees.

Among the many features Ooma advertises are these:

  • 24/7 customer support
  • Unlimited calling in U.S. and Canada
  • Caller-ID and name
  • 911 service
  • Virtual receptionist
  • Extension dialing
  • Voicemail
  • Call transfer
  • Modes for business and after hours
  • Ring groups
  • Music on hold
  • Conference bridge
  • Virtual Fax
  • Extension-to-Extension calling
  • Dial-by-name
  • Call forwarding
  • Voicemail forwarding
  • Multi-ring
  • Voicemail audio email attachments
  • Smart Phone App: 2-phone-in-1
  • Three-way conference
  • Blind transfer (1-step transfer)
  • Supervised transfer (2-step transfer)
  • Extension dialing
  • Call on hold

Low international rates help you keep costs down when your business serves customers overseas. Assign virtual extensions to help direct calls to the needs of your workflow. Ooma even supports analog phones.

Reviews at the Better Business Bureau could have been a lot better. The BBB lists over 266 individual complaints from customers, putting the balance of negative to positive reviews overwhelmingly in the negative category. However, each of the negative reviews has been resolved to the customer's satisfaction and Ooma has kept its A+ rating and accreditation.

Ooma's feature list is impressive, and their pricing is affordable. However, given the number of problems reported to the BBB, our recommendation is to look at other business phone services with higher customer satisfaction levels.

Visit Site

Continued from above

The business phone services we review provide local and toll-free phone numbers, route calls to multiple phone numbers at once, or send them in a predetermined order. Also, if you use a web-centric phone and fax system, all of your communications tasks can happen while you're mobile. You can block calls, monitor call activity, and retrieve messages and faxes wherever you are.

Business phone system companies like these offer online controls to boost productivity and streamline operations. They include tools such as one-touch dialing, fax-to-email and voicemail-to-email services, call recording, message archives, detailed call logs, and internet faxing. Should your team members be situated across the city, the state, the country, or internationally, cloud-based phone and fax systems can connect your entire workforce.

In the event that you don't have a large business presence in need of a phone system to match it, you can still find services that will help you on a smaller scale. You may only need a single toll-free number with call-forwarding capability where your calls are routed to existing phone numbers of your choice, wherever you are in the world. You can use the caller ID function to figure out whether a forwarded call is for business or personal reasons.

Here are some factors to look at when considering which business phone system to purchase:

  • Features. Do the business phone system features meet your needs? Is there flexibility to expand the system as your business grows?
  • Ease of Use. How easy is it to navigate the business phone company website? Is it simple to choose the right phone system for your needs?
  • Pricing. How much does the business phone system cost? How does it stack up to competitor prices?

TopConsumerReviews.com has ranked and reviewed the best business phone systems available today. We hope this information helps you find the right business phone system for your needs!

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