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Phone vs EVoice

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PHONE

Business VoIP company "Phone" gives you full-featured phone service at a very affordable rate. Phone has dependable, U.S.-based 24/7 support and service available through phone, email, or live chat. Built to match the requirements of large and small companies, Phone has a long list of services.

You will find prices on Phone services ranging from $12.99 per month to $39.99 per month. Standard features are too numerous to list them all, but some of them include:

  • Account management
  • Call notification
  • Custom local numbers
  • Greetings
  • Web interface
  • Caller ID
  • Ring-ready phones
  • Follow Me
  • Instant setup
  • Bulk number porting
  • Apps for tablets and smartphones
  • HIPAA compliance

Each plan builds on the strengths of the prior plan by adding more and more valuable features. Some of the value-added features are:

  • Call queuing
  • Voicemail to Email
  • Automated voicemail to text
  • Premium hold music
  • Call analytics
  • 300 call recording minutes
  • HD video conferencing
  • CRM integration

Phone provides capabilities in their plans that are not offered elsewhere. For example, if your employees need to hear which department the caller is attempting to contact, you can set up call tagging to announce this information to the employee before they hear the caller's voice. A related feature is the ability to hear the phone number of the caller before accepting the call, rejecting the call, or sending it to voicemail. This is handy for screening callers according to priority, area of service, or rejecting common robocalls. Should the need arise to move to another service, Phone allows you to take your phone number with you, ensuring that your customers will always know where to contact you.

Reviews about Phone are generally positive with a few lower reviews for problems with customer support. A relative few complained about delays in getting responses from support representatives who didn't know the products well.

Phone has great technical and customer support, budget-oriented pricing, and advanced features to ensure that your customers will always have an impression of your business being as professional as possible.

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EVOICE

eVoice helps small businesses owners, website publishers, and drop shippers get started with answering customer phone calls and it's easy to get started with eVoice's phone system. First, select a toll-free or local phone number. Then, you create an account. Finally, enter your billing information and almost immediately you'll be set-up.

There are a lot of main capabilities that eVoice offers in all their plans. With eVoice, you get:

  • Virtual voicemail
  • Call forwarding
  • Local, international, vanity, virtual, and toll-free numbers
  • Auto attendant
  • Custom greetings
  • Number porting
  • Voicemail to mobile, email, or text
  • Mobile app
  • Inbound call management: greeting, blocking, forwarding, queuing, routing, transfer, caller ID, call recording, hold music, forwarding, and screening
  • Settings: logs, notifications, scheduling, dial-by-name directory, sequential and simultaneous ring, and extensions
  • Tools: Click to call, conference, do not disturb, faxing, and texting

The price of eVoice compared to other services is a bit steeper, by comparison to our top-rated services. We struggled to determine if the higher price at eVoice provided anything additional than features also offered by competitors.

eVoice is not Better Business Bureau accredited, and people who reviewed eVoice did not rate it as highly as other business phone services in the same category. Common complaints included increased fees without notice, unwanted disconnects, and bill payment problems.

However, the list of features that eVoice provides is very good. If you're in need of a virtual phone system for your company, eVoice is worth your consideration.

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Best Business Phone Systems

To help you find the Best Business Phone Systems, TopConsumerReviews.com provides you with an in-depth comparison of Phone and EVoice.

Who has the best Business Phone System? If you're the owner of a startup or small business and are looking for a low-cost phone service that includes a toll-free number and voicemail messages via email, you should consider setting up a business phone system.

Perhaps you want to expand your business and now you need to route and manage your phone calls and faxes? Or maybe your business is a well-established enterprise, looking to save costs and simplify hardware and software requirements? No matter what you're trying to do, a wide variety of online services are available to help you put together a business phone system to scale your operations.

The business phone services we review provide local and toll-free phone numbers, route calls to multiple phone numbers at once, or send them in a predetermined order. Also, if you use a web-centric phone and fax system, all of your communications tasks can happen while you're mobile. You can block calls, monitor call activity, and retrieve messages and faxes wherever you are.

Business phone system companies like these offer online controls to boost productivity and streamline operations. They include tools such as one-touch dialing, fax-to-email and voicemail-to-email services, call recording, message archives, detailed call logs, and internet faxing. Should your team members be situated across the city, the state, the country, or internationally, cloud-based phone and fax systems can connect your entire workforce.

In the event that you don't have a large business presence in need of a phone system to match it, you can still find services that will help you on a smaller scale. You may only need a single toll-free number with call-forwarding capability where your calls are routed to existing phone numbers of your choice, wherever you are in the world. You can use the caller ID function to figure out whether a forwarded call is for business or personal reasons.

Here are some factors to look at when considering which business phone system to purchase:

  • Features. Do the business phone system features meet your needs? Is there flexibility to expand the system as your business grows?
  • Ease of Use. How easy is it to navigate the business phone company website? Is it simple to choose the right phone system for your needs?
  • Pricing. How much does the business phone system cost? How does it stack up to competitor prices?

TopConsumerReviews.com has ranked and reviewed the best business phone systems available today. We hope this information helps you find the right business phone system for your needs!



When Do You Need A Business Phone System?

On March 10, 1876, Alexander Graham Bell - the inventor credited with creating the first telephone - uttered the first words ever spoken into a working device.

The telephone has come a long way since its crudest form in those early years. With crystal clear reception and phones available in all sizes, Bell would surely be shocked at what has become of his modest invention.

Phones can now be found in just about every household and business in the industrialized world. And for some businesses in particular, a working phone system is the difference between being in the red and being in the black. The kind of business phone system that is ideal for you depends on the nature of your business and the size of the company.

For some businesses, there is no need for a fancy telephone system that is capable of transferring calls to 20 different offices, complete with voicemail for every employee and videoconferencing capabilities. Small companies may find that they can get along just fine without a big, expensive business phone system, and instead opt for a cloud-based business phone system.

So when do you need a business phone system?

The first thing to ask yourself is what you intend to do with the phone system and where will you be using the phones.

Most businesses require a phone at the main reception desk, as well as one in every office or cubicle. Also, if you have data ports for computers, you will need a line for each of those. If you have a fax machine or credit card terminal, those also will require phone lines. Once you have decided on the number of phones you require, you will need to determine the number of phone lines required to guarantee calls can be received and made simultaneously. A busy signal on a business phone is the worst thing that a company could have happen. If a customer can't get through, they likely will give up and take their business elsewhere.

The important thing to keep in mind is that there is no "one size fits all" model of business phone system that will work for every business out there. For example, smaller companies likely have little need for a receptionist option on their system. Callers can be greeted with an automated message directing them to dial the person's extension they wish to reach. A separate option that lists extensions for every employee can be a part of that automated greeting.

 



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