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      July 9, 2020

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Canvas Discount vs Canvas People

Best Canvas Prints

To help you find the Best Canvas Prints, TopConsumerReviews.com provides you with an in-depth comparison of Canvas Discount and Canvas People.

To see ALL of our reviews for the Best Canvas Prints, please Click Here

Who has the best Canvas Prints? Gone are the days where the best way to display a treasured photograph was in a traditional frame. Most home decoration TV shows, magazines, and websites feature canvas prints as the most modern-yet-elegant format for showing off your children, favorite scenic shots from a vacation, or even spotlighting your four-legged family members.

Using a canvas print takes your images from a flat, two-dimensional aspect and pops them out as a 3-D work of art. Whether you're buying a canvas print for yourself or as a gift to commemorate a special occasion, ordering it online can save you time and money while still resulting in the pixel-perfect quality you'd expect if you entrusted the project to a local photographer and print shop.

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Best Reviews

2020

Canvas Print Reviews

2 stars
Canvas Discount

CANVAS DISCOUNT

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Cost:

Starting at $9 with "discounts"

Canvas Discount is part of the Bestcanvas family, with headquarters in Miami. They offer several types of photo products, including photo gifts, home decor, and canvas prints.

No facebook or instagram photos

When you click on the Create Canvas button, it will automatically open your downloads folder - no option to choose images from Facebook, Instagram, or other sources. Available canvas sizes ranged from 8x8 up to 40x60, with pricing from $9 to $160. As with most sites, these prices reflected a "discount" that's more likely to be their everyday pricing.

Canvas border options

With an 8x8 print, we were given the option of adding an easel back for $9. We could only get one frame thickness, 0.75", though larger print sizes included a deeper thickness if desired. Other options included edge design (black, white, folded, stretched, or mirrored), framing, and black-and-white effects. We could also add a text box, if desired.

Disappointing lack of add-ons

We were surprised that our options ended there. Canvas Discount doesn't offer any kind of image retouching, and their add-ons were very limited compared with other canvas print companies. Shipping options were similarly sparse: $9.90 for express delivery. Nothing more, nothing less. Given that's an amazing price for fast shipping, we weren't bothered by not having more options. Although there was also no production/delivery timeframe mentioned on the order page, we did find that orders are guaranteed ready to ship within 24 hours, which is equally impressive. And, if your order happens to be more than $70, your shipping is free.

Reputation is a mixed bag

Do they deliver on their promises? Canvas Discount's reputation is definitely a mixed bag. On the one hand, we found quite a few repeat customers who've been pleased with their canvas prints over months or even years, with no problems related to quality, customer service, or delivery. On the other hand, Canvas Discount's parent company, Bestcanvas, Inc., had an unimpressive rating of "C-" with the Better Business Bureau at the time of our review. The BBB said that the Bestcanvas site made many claims of being the best rated canvas shop, the world market leader in production, and so forth; we found similar claims on this website and saw for ourselves that the places they claimed to have top rankings were not accurate.

One positive is that we did see responses from Canvas Discount representatives on every site where we found complaints, which shows that they are making the effort to address customer concerns.

110% price guarantee

We appreciate that they offer a 110% price guarantee, and although it's not prominently featured on the site, they do seem to have a satisfaction guarantee as well. According to the return and refund policy, you can contact them within 30 days if you're unhappy for any reason. But, they don't specify that they promise you a refund no matter what. Instead, it says "we will confirm your complaint and then advise on how to proceed". This isn't the most reassuring customer satisfaction policy we've ever seen.

Limited customer service

And, if you want to reach a representative, you're limited to a 5-hour window, Monday through Friday, from 11a to 4p EST. This includes their live chat as well as their toll-free number.

The shopping experience with this business might be summarized best by one word: "inconsistent". When Canvas Discount gets it right, their finished products are amazing, but unfortunately, they don't seem to maintain that in a way that customers can trust no matter what their canvas print order entails.

We want to like Canvas Discount for their fast production time, low prices, and sometimes-amazing canvas prints. But, with less-than-consistent results, a low rating with the BBB, and a difficult-to-reach customer service department, we have our concerns about how our order would be handled and if we'd get an end product that left us happy.

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1.5 stars
Canvas People

CANVAS PEOPLE

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Cost:

Starting at $44.99, but discounts are likely

Canvas People has been in business since 2009, selling over 1.4 million canvases nationwide.

Nice set of canvas options

The company has made some positive changes since our last review. Our photo uploaded quickly, with no resolution issues or other problems. We were also pleased to see so many options:

  • Canvas size (12)
  • Wrapping (2: a standard 0.75" wrap or a thick wrap of 1.25")
  • Effects (3: black and white, sepia color pop)
  • Improvements: 3 (basic brightness, centering, color balance; red eye and time stamp removal; advanced remastering including blemish removal)
  • Frame: Floating or none

High price, large discount

Regular pricing at Canvas People is very high: starting at $44.99 for a 4x4 print, all the way up to $194.99 for a 20x48 project. However, there was an automatically-applied 80% discount when we went to place an order; we're guessing that the "promotion" or something like it is usually in place, but there's no guarantee of that.

One minor annoyance: the price we were given for a 4x4 canvas print was $8.99, but it had mysteriously changed to $9.00 between the Create a Canvas page and the order summary.

Expensive shipping

And a larger irritation? Having to pay $14.95 in shipping for a print that cost less than $10. That's only for regular shipping; if we wanted to get our print delivered in 5-7 days after it's created, we'd have to pay another $14.95, or an additional $24.95 to get it within 3-5 business days. Canvas People recommends ordering 12-14 business days in advance of when you need your print, to make sure you get it in time.

Failure to respond

Despite some improvements, Canvas People actually ranks lower in our ratings this time around. Why? A rating of "F" with the Better Business Bureau indicates serious issues with the way this company deals with customers. The BBB states that the business has failed to respond appropriately - or at all! - to many customer complaints. Reviews both on the BBB site and elsewhere describe credit cards being charged for orders with no confirmation of an order actually being placed, poorly-printed images (with features not requested or even zooming in on photos when the customer didn't want it done), and an overall lackluster experience.

All of these factors combined to give a disappointing rating for Canvas People. We think you'll have a much more pleasant ordering process if you choose a higher-ranked business in our review.

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Continued from above

When working with an online supplier of canvas prints, you'll find that the best websites will walk you through everything you need to know - from how to select an ideal image, the best canvas size for your selected photograph, which framing to use, and which touch-up services like fixing color balance or adding text elements might give it a special touch.

How can you tell which canvas print company you should use for your next project? Services vary widely, so as you decide which one would meet your needs, keep these factors in mind:

  • Pricing. How much will you pay for the print size you want? Does the company offer any discounts, free or reduced-cost shipping, or other perks that can make it even more affordable? How much will you pay for upgrades like contrast balancing or other features?
  • Reputation. What do previous customers have to say about the quality of the canvas prints they purchased? Does the company have a rating with the BBB?
  • Simplicity. Does the company's website make it as frustration-free as possible to upload your photos and get your canvas print ordered quickly? Is it easy to make changes, add customization, or fix flaws in the photo?

TopConsumerReviews.com has reviewed and ranked the best Canvas Print stores available today. We hope this information helps you design the right canvas print for your home, office, or gift-giving needs!

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