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      June 3, 2020

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Coastal vs Contacts America

Best Contact Lenses

To help you find the Best Contact Lens Stores, TopConsumerReviews.com provides you with an in-depth comparison of Coastal and Contacts America.

To see ALL of our reviews for the Best Contact Lens Stores, please Click Here

Contact Lenses are often the number one choice for people with vision correction needs. Besides offering flexibility and convenience, contact lenses come with a variety of types and features, catering to consumer's needs.

Which kind of contact lenses are right for you? Many people are surprised by the large variety of contact lenses that are available. From soft contact lenses, to extended wear lenses, to disposables, each type of contact lens has its own unique set of advantages and disadvantages.

Continue reading below reviews

Best Reviews

2020

Contact Lens Store Reviews

5 stars
Coastal.com

COASTAL.COM

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Cost:

Consistently low. Plus, their Lowest Price Guarantee ensures you get the lowest price available.

Shipping:

Free Priority Ground (3-5 days) on all orders over $99.00

TopConsumerReviews.com Best-In-Class Blue Ribbon Award With a motto of Best price, Best service, Best shopping experience, Coastal.com sets the bar pretty high for themselves. Perhaps surprisingly, we found they deliver on their promise - and more.

The Coastal.com website is extremely easy to navigate. You can search by brand, type of lens, most popular contacts or view their offerings alphabetically. With so many options, we easily found what we were looking for. For each brand of lenses, Coastal.com guides you through a step-by-step process of how to order the contacts. From questions as basic as where to find your prescription on the box, they walk you through each option when placing your order.

One feature we especially like is Coastal.com's Lowest Price Guarantee. While their prices were consistently low across the board on all brands of contacts, the guarantee means that you will always receive the lowest price for any contact lens. This is an extremely consumer-friendly feature and one that we found unique to Coastal.com.

When placing your order, Coastal.com offers several payment options - including a convenient Buy Now / Pay Later option available to all consumers. You can also pay in several other ways, such as online with a credit card, ePay, by phone, or by check.

Coastal.com boasts the second largest on-hand inventory of contact lenses, which speaks volumes for their dedication and explains why they're able to offer such low prices. You can expect to receive your order in a timely manner, because of a high volume of inventory stored in their personal warehouses.

A toll-free customer service phone number is provided so you can easily get in touch with a live person if necessary. Alternatively, you can e-mail your questions or concerns to their support area. We found their service people to be knowledgeable and friendly when answering our questions.

Do you often forget to order more contact lenses before its too late? Coastal.com offers a very convenient refill reminder option. If selected, Coastal.com will e-mail you a reminder with plenty of time to order and receive your contacts before that last pair runs dry. Initiating the refill is as easy as clicking on the "Refill my Contacts" button. You then simply fill out their e-mail address and zip code for confirmation. For people on the go (and who isn't?), we found this feature invaluable.

Coastal.com has a very consumer-friendly return policy - one of the best in our review. They offer refunds or exchanges on unopened boxes that are returned within 30 days of delivery.

In addition to contact lenses, Coastal.com also offers a complete line of accessories including lens cases, solution, sunglasses, and more. They are your one stop shop for all of your eyecare needs.

With a huge inventory to choose from, a low price guarantee, easy ordering procedure, and valuable reminder service, Coastal.com sets the standard for contact lens stores and earns our highest rating.

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2 stars
Contacts America

CONTACTS AMERICA

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Cost:

Moderate

Shipping:

Standard shipping rates

With a promise of over 1,000,000 lenses in stock, one would think that Contacts America could deliver on all your contact lens needs. Contacts America claims they carry all major brands such as Acuvue, Biomedics, Focus, and Freshlook - but so do all of their competitors. Contacts America also promises to carry hard-to-find specialty lenses such as toric contact lenses, colored lenses, bifocal lenses, and multifocal lenses - but again, so do their competitors.

While carrying so many lenses is helpful, Contacts America's website features colors that are harsh and flashy. The choice in colors might have been chosen to keep with an American theme, but as presented on this website they are overwhelming and unappealing to someone shopping for something as delicate as contact lenses.

During our repeated testing efforts, the website exhibited numerous technical issues that affected the display and usability of the site. Certain elements slid right off the visible area of the webpage. This proved to be aggravating at the least and confusing to potential shoppers.

While Contacts America does provide a side-by-side chart showing consumers their price compared to other contact lens providers, it just wasn't enough to receive a higher rating. Aside from the issues with where the chart was displayed, the information in the chart itself was somewhat misleading. It features Contacts America's lowest price only when you order a minimum of 4 boxes per eye. This high volume of contacts may not appeal to consumers who don't want to buy contacts in large quantities, or whose prescription needs change more rapidly.

Contacts America offers to refund or exchange unopened lenses within 30 days of delivery.

Although Contacts America is a simple site, it is difficult to navigate due to the bright colors and technical difficulties. They need to spend time improving the shopper experience if they hope to be a competitive player in this market.

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Continued from above

There are a great many reasons why people choose to wear contact lenses over traditional eyeglasses. Some of these reasons include:

  • They allow a natural field of view, unobstructed by eyeglass frames
  • They do not fog up or get splattered by rain
  • They generally offer better sight correction than eyeglasses
  • Many people feel they look better and more natural in contacts than in eyeglasses

For your convenience, we've put together this contact lens cheat sheet that describes some of the different types of contact lenses and what you should expect from each one.

In addition to deciding which type of contact lens is right for you, there are a number of factors to consider when deciding where to purchase your contact lenses. Some of these factors include:

  • Variety.  Does the store offer the type of contact lens you need, with the features you want?
  • Cost.  Does the store consistently offer competitive rates for the contact lenses they sell?
  • Guarantee.  If you aren't happy with the product, can you return it for a refund?

TopConsumerReviews.com has reviewed and ranked the best contact lens stores available today. We hope this information helps you save time and money when purchasing your next set of contact lenses!

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