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      April 4, 2020

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Quality Smith vs Handy

To help you find the Best Contractors, provides you with an in-depth comparison of Quality Smith and Handy.

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Find Your Next Contractor With Home Advisor Today! Across the country, people are looking for contractors every day. When the shower quits working, it's time to replace a window, or you'd like to repaint your house, you need a contractor.

Where do you turn to find a good, qualified contractor? Finding the right contractor to repair or improve your home can be a stressful event. We've all heard of contractors that perform badly on the job and leave homeowners in the lurch.

Continue reading below reviews

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3.5 stars
Quality Smith


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BBB Rating:


Quality Smith is in the business of connecting homeowners with professional contractors for home repair and improvement projects. Established in 2001, Quality Smith is a Washington based company and currently holds a Better Business Bureau rating of A.

Quality Smith doesn't state the number of contractors they have working for them but say they are continually expanded their network of hundreds of reliable service professionals across the U.S.. Quality Smith requires that all contractors are licensed and insured before adding them to their database.

To find a contractor through Quality Smith you choose from a list of ten areas including HVAC, roofing, windows, siding, painting, kitchen remodeling, bathroom remodeling, flooring, gutters and auto glass replacement. Next you input your zip code. Quality Smith asks that you answer additional repair related questions. We noticed with a few of the zip codes we input we were directed to a new website. We assume where Quality Smith doesn't currently have any contractor relationships.

Quality Smith contractors do not charge for an estimate or quote. However, if Quality Smith directs you to another referral website be aware that the policies may vary.

Quality Smith has a less diverse nationwide database of contractors as well as, it appears, a more limited scope of the repairs and improvements they can provide professionals for.

We liked the clean and easy to use website Quality Smith provides but were less enthusiastic about the database of contractors and the referral to different companies where quality and policies may differ from those at Quality Smith.

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2 stars


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Handy provides access to light duty contractors such as furniture assembly, picture hanging, assistance moving, drain cleaning, and painting but, their emphasis appears to be with cleaning services. This company is newer to the market as they only opened doors in 2012 and have not yet expanded to many areas across the U.S. Handy is a free service for those searching for help and they do offer a 100% money back guarantee. In our research we found some happy customers but many unhappy customers as well. Handy currently holds an F rating with the Better Business Bureau.

Handy markets "trusted" individuals for light duty and home cleaning services. Each contractor must go through an extensive screening process that includes a background check, reference check and an in-person interview.

As mentioned previously, Handy has had some success with customer satisfaction but also a concerning number of unhappy customers. That is represented in their BBB rating as well as customer reviews complaining of very long wait times via phone and email assistance, contractors not showing up or not doing a thorough job, and more. However, we did notice that cleaning service were as low as $25 per hour and that seemed very affordable.

To book a cleaning or handyman service at Handy you simply type in your zip code, details of the job and when you'd like the service completed. The website then brings up the price for the service and asks for your specific contact details and credit card information. Payment must be made via a credit card and Handy will automatically charge you for the cost on the date of appointment.

Handy offers only a small selection of contractors to assist with light duty household chores and cleaning. The website also doesn't allow the customer to choose the contractor or view prior customer reviews. Due to the poor customer service ratings and lack of expansive services across the U.S., Handy didn't fare well in our analysis.

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Continued from above

Today, many people use home repair and improvement referral companies to minimize the stress of finding a reliable contractor. These referral services can be a great way for you to feel confident in your search for a professional contractor.

However, not all contractor referral companies are the same. Before you jump online to find your next contractor, consider the following:

  • Database. How large is the database of contractors? Does the service offer contractors across the nation or is it limited to only specific areas?
  • Cost. Who pays for the referral service - the homeowner or the contractor? Are contractor quotes and bids free of charge?
  • History. Does the company have a long, reliable history of supplying quality contractors? What's the current Better Business Bureau rating of that company? has reviewed and ranked the best contractor services available today. We hope these reviews help you find the right contractor for your home project!

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