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      November 29, 2020

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Equifax vs Free Score 360

Best Credit Monitoring

To help you find the Best Credit Monitoring Companies, TopConsumerReviews.com provides you with an in-depth comparison of Equifax and Free Score 360.

To see ALL of our reviews for the Best Credit Monitoring Companies, please Click Here

Where is the best place to monitor your credit? In order to purchase a home, buy a car, or obtain almost any kind of loan, you need good credit and history. Falling behind on credit card payments, making too many expensive purchases, opening multiple credit card accounts, filing for bankruptcy, not paying monthly bills, and other factors may cause your credit score to drop significantly. On the flip side, staying on top of credit card payments, paying bills right away, and paying off loans are a few of the ways you can build a fantastic credit score.

Staying aware of your current credit score and proactively working to keep it up will help you, in almost all, financial aspects of your life. During the interview process, companies looking to hire may even request access to a modified credit report to check for signs of financial distress. This helps companies know if candidates may be at risk for committing theft or fraud. With new online services, you can easily access your credit score and stay on the road to financial success.

Continue reading below reviews

Best Reviews

2020

Credit Monitoring Reviews

3 stars
Equifax

EQUIFAX

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Cost:

From $14.95 to $19.95/month

For over 100 years, Equifax has been providing credit reporting options for customers at a low cost. In 2017, they experienced a data breach that exposed the personal information of millions of customers including social security numbers, credit cards, and drivers licenses. It took weeks for them to alert customers of the breach, and customers were (and still are) very upset about the way it was handled.

4 credit monitoring packages

For customers willing to look beyond the data breach, Equifax has four main products useful for credit monitoring. They include Equifax Complete Premier ($19.95/month), Equifax Complete Family Plan ($19.95/month), Equifax ID Patrol ($16.95/month), and Score Watch ($14.95/month). A breakdown of what is included with the two main packages goes as follows.

Best Credit Monitoring Services

Credit monitoring features

The Equifax Complete Premier and Equifax Complete Family Plan includes:

  • Annual 3-Bureau credit scores and report
  • Daily Equifax credit score
  • Daily Equifax credit report
  • 3-Bureau credit file monitoring
  • Equifax credit score monitoring
  • Internet scanning
  • Automatic fraud alerts
  • Financial alerts
  • Equifax credit report lock
  • Lost wallet assistance
  • Up to $1MM identity theft insurance
  • Second Adult: all premier features (Family plan only)
  • Equifax credit monitoring for up to 4 children (Family plan only)

VantageScore vs FICO credit score

Any of the plans can be cancelled at any time. It should be noted that the credit score provided by Equifax is not the FICO credit score, but rather a VantageScore that is a product of the three major credit bureaus. The Equifax ID Patrol plan has fewer features, for $3 cheaper per month.

Disappointing customer service

Equifax receives an A- rating from the Better Business Bureau. There are quite a few customer complaints about bad interactions with Equifax's customer service team. This seems to be the main source of frustration, rather than poor experiences with the products themselves. We recommend going with one of the higher-rated services if you are looking for basic credit monitoring and don't want to deal with the hassle of poor customer service.

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1.5 stars
Free Score 360

FREE SCORE 360

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Cost:

$29.95/month

It may seem appealing that Free Score 360 offers a 7-day free trial, but after the trial period, customers are charged $29.95 for membership. This is more expensive than most of the other credit monitoring services we reviewed.

Repeated charges

In order to cancel a membership, you'll have to reach customer service with an online form or by phone. There is no online chat feature on their website, but rather just the contact form. It seems concerning that you have to rely on getting ahold of customer service to cancel a membership. Many customers have complained that they were repeatedly charged for the services they no longer wanted.

Lack of resources

Free Score 360 is powered by ScoreSense. With the free trial and/or membership, customers receive access to daily credit monitoring and alerts, interactive tools and a learning center, and ScoreSense dispute center. Membership also comes with $1M in identity theft insurance. Additional resources are lacking at Free Score 360. There are no help articles, calculators, community forums, or other resources that would help individuals learn to build their credit.

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No clear description

The specifics of Free Score 360's services are vague. Rather than telling what their platform can do for customers, the website is full of obvious information about why good credit scores are important. Free Score 360 makes it clear that credit reports should be accurate, affordable, and thorough, but fail to explain how their services accomplish these things. Anyone who signs up for their services is taking a gamble on their services considering they do not give a clear explanation of what you are paying for.

Look for something more reliable

The Better Business Bureau gives Free Score 360 a B- rating, which is lower than all the other credit monitoring services we have reviewed. Due to the lack of unpaid features on the Free Score 360 website, we felt that they were more concerned about making quick money than truly helping customers. All throughout the website, there is a basic explanation of their services and repeated links to sign up for the services. We suggest using a more reputable-looking and helpful credit monitoring service.

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Continued from above

Aside from working to qualify for a loan or your next big career move, a big issue in the world today is identity theft. It is estimated that nine million Americans are victims of identity theft each year. Sometimes this can be caught by watching to see if your credit score takes a major hit. If this is the case, you can dispute the credit report and work to fix the problem. Working with a credit monitoring company that has good customer service to help you through potential issues is important.

Before choosing a credit monitoring service, we suggest you keep the following criteria in mind:

  • Cost. Will you be charged a monthly fee? How do rates compare to their competitors? Find a company that works to keep things budget-friendly.
  • Customer Service. It is important to have easy access to a knowledgeable customer service team that can clearly answer your questions. It can be frustrating to be left confused or jump through hoops to speak to an agent.
  • Resources. Is the website easy to navigate with plenty of straightforward options to manage your credit report? The company should be your advocate for helping you improve your credit score and find the lowest rates on purchases.

To help you identify the best credit monitoring service, TopConsumerReviews.com has reviewed and ranked a variety of options. We hope this information helps you find a credit monitoring company that will provide a good experience for you!

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