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      September 23, 2019

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Expedia vs Vacation Outlet

To help you find the Best Cruise Vacations, TopConsumerReviews.com provides you with an in-depth comparison of Expedia and Vacation Outlet.

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Book Your Next Cruise With Cruise Direct Today! What's the best way to plan and book a cruise vacation? Lots of travelers are turning to cruises for the best of all worlds: the excitement of exotic ports of call, the convenience of not having to change hotels with every new destination, and the delight of world-class dining and entertainment day and night.

In fact, cruising isn't limited to a particular group when it comes to popularity. Parents with young children may gravitate towards cruise lines that are known for their top-notch onboard clubs for kids, and young singles tend to choose sailings with tropical destinations - and unlimited drink packages! From casinos to spas and so much more, a cruise vacation has something for everyone.

Continue reading below reviews

Best Reviews

2019

Cruise Vacation Reviews

4 stars
Expedia

EXPEDIA Visit Site

Expedia is one of the best-known online travel booking sites in the world. Whether you're just looking for a cruise or are making travel plans that require flights, hotels, and car rentals, you'll find it all with Expedia.

How does Expedia do when it comes to cruises? When browsing the site, you won't find it as smooth as some of the other sites in our review. For example, when trying to price our RCL and Disney comparison sailings, there wasn't a place where we could specify which cruise line we wanted on the main search page - only the desired destination and travel dates. Once we had searched under those parameters and gotten to our results page, we could then filter out the options we didn't want.

We weren't given any options for an interior stateroom on the last-minute Royal Caribbean booking, just oceanview and above. And, when we started browsing, we found an oceanview option for not much more than the interior - but when we returned a few hours later, Expedia was only offering oceanview staterooms that were an extra $415 per person: more than the original per person fare!

Also with that RCL booking, Expedia offered us an "exclusive deal" that didn't feel so exclusive: $50 of a shore excursion, at an additional price of $133 per person. The math doesn't come out very good on that one.

The sample Disney sailing came out much better. The fare was exactly the same as what was listed on the DCL cruise booking site, and Expedia added onboard credit of $125. We also got a $50 off offer on any shore excursion booked through a third-party tour operator, not on port adventures offered by Disney Cruise Lines. That's not necessarily a bad thing; the company providing the shore excursions is reputable, often much cheaper than booking with DCL's tour operators, and comes with an on-time back-to-ship guarantee.

Expedia doesn't charge any booking fees, and you've got the advantage of being able to reserve any necessary airfare, hotels, or car rentals on the same site. Expedia also has a decent travel rewards program, but you'll want to check the fine print to make sure which cruise purchases apply. And, during the checkout process, you can opt for travel insurance if you'd rather not book it through a third-party insurance site. At least at the time of this most recent review, Expedia used AIG Travel Guard as its provider, a very well-established, trustworthy source of travel insurance.

Expedia really shines when it comes to customer service. You'll get ample notifications of any details for your cruise booking, with easy access to toll-free numbers in the event of any hitches before or during your vacation.

When it comes to travel reservations, Expedia can be trusted to handle your booking with accuracy. And, with more perks for booking your cruise through their online agency, this company should be one you consider when planning your perfect sailing.

Visit Site

2 stars
Vacation Outlet

VACATION OUTLET Visit Site

Vacation Outlet is a World Travel Holdings company, along with Cruises Only - another cruise vacation booking site in our review. The two sites are essentially mirror images of each other.v

That means that when we looked up the sample Disney and Royal Caribbean sailings, we got all of the same results in terms of availability, promotions, and pricing. And yes, that also includes the non-refundable $24.99 booking fee.

So, while Vacation Outlet says that their fares are "always at outlet prices", we definitely didn't find any sailings that offered a significant discount or advantage over other booking sites.

We were glad to see that World Travel Holdings had an "A+" rating with the Better Business Bureau at the time of our review. But, reading through the complaints and reviews registered at the BBB, we found a lot of customers who were frustrated by their experience with Vacation Outlet, especially if there was a need to cancel a cruise because of weather or other reasons. People also said that they were billed for different things that hadn't been explained clearly, and that the customer service representatives were less-than-courteous when handling the issue.

Compared with full-service cruise booking sites that offer one-stop shopping, and also with the higher-ranked services in our review that have a great reputation for customer service, Vacation Outlet just doesn't measure up. We recommend you choose a better-rated service when booking your next cruise vacation.

Visit Site

Continued from above

While you might think that the best deal on a cruise is found by booking directly with the cruise line, you're more likely to get extra incentives if you purchase your cruise through an online partner company. The agents working for these companies know all of the most current incentives, like onboard credits or discounted shore excursions, and it doesn't cost you extra to get the help of an agent. The internet makes it especially easy to price the destinations and dates that interest you, get a ballpark amount, and then request a detailed quote - or even book your cruise right away! - with just a few clicks of the mouse.

If you're new to cruise vacations, you should be aware that there are costs to expect beyond the price of the actual sailing. Most initial price quotes don't factor in taxes and port fees, for example. Also, you're generally expected to pay a certain amount in gratuities - to the stateroom attendant who makes your bed and often leaves you with towels shaped into cute animals each night, and your wait staff in the dining room. Some cruise lines have suggested amounts, while others automatically charge your credit card on file for the gratuities they require from each guest.

Onboard, while many things are part of your all-in-one vacation experience, you should anticipate paying extra for alcoholic beverages and soft drinks, though some cruise lines have packages you can buy that include them. And, of course, if you want to take advantage of your ports of call for shopping, excursions like swimming with dolphins or taking a guided tour, you'll want to budget for that as well.

When deciding which site to use when booking your next cruise vacation, how can you tell which company offers the best service? Here are several criteria to keep in mind as you make your choice:

TopConsumerReviews has reviewed and ranked the best cruise vacation booking sites available today. We hope this information helps you find the perfect sailing for your travel party. All aboard!

  • Site Navigation. How easy is it to find the cruises you want? Are you provided with enough information to make your decision?
  • Selection. Does the cruise booking site offer a wide range of cruise lines? Do they offer options for the dates and destinations you want?
  • Pricing. Are the price quotes consistently lower than what you'd get when booking directly? If the site promises good deals, does the company deliver?
  • Full-Service Options. If you appreciate the convenience of one-stop shopping for your cruise along with any necessary airfare, car rentals, and so on, look for a cruise vacation site that lets you book those at the same time. You may even get extra savings for doing it.

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