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      January 21, 2020

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Chewy vs PetSmart

To help you find the Best Dog Food Stores, TopConsumerReviews.com provides you with an in-depth comparison of Chewy and PetSmart.

To see ALL of our reviews for the Best Dog Food Stores, please Click Here

Get Your Dog Food At Petco Today! Whether you have a dog with special dietary needs or you simply like to save time and money, online dog food stores provides a number of benefits to pet owners. If you're looking for specialty dog food, there's no need to drive across town or order it from your veterinarian's office. You can simply go to your internet dog food store and use your credit card for convenient ordering and delivery right to your door.

Shopping for dog food online is a great way to avoid the hassle of dragging heavy bags of dog food across the parking lot to your car. Many dog food stores also provide the convenience of auto shipments. Based on your needs, you can easily set up regular deliveries of your dog's favorite food right to your doorstep.

Continue reading below reviews

Best Reviews

2020

Dog Food Store Reviews

4.5 stars
Chewy

CHEWY

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Brands:

100+

Headquartered in Florida, Chewy prides itself on providing low prices and friendly service. And, when it comes to product selection, Chewy leads the pack with over 100 brands of dog food to choose from.

You should have an easy time finding what you're looking for on the Chewy website. Either enter the name of the food you're looking for in the search bar at the top of the page, or use the options on the left side of the page to narrow down the results according to the type of food, brand name, packaging type, food texture, and many more options. Once you've selected the dog food you need, be sure to scroll down on the page - you'll find a helpful Q&A section showing you what other owners have asked about the product, as well as an impressive number of customer reviews.

Pricing at Chewy is competitive with most other dog food retailers, typically differing only by a dollar or two on larger items. Shipping costs at Chewy are also very reasonable: free on any order over $49, and a flat rate of $4.95 on orders less than $49. At the top of the site, it says that the free shipping provides delivery within 1-2 days; shoppers should be aware that many customers report that it usually takes longer than that for packages to arrive.

You can save additional money on both the dog food and shipping costs by signing up for Chewy's autoship program. Any orders in the autoship program are discounted by 5% and the shipping is free. At the time of our review, Chewy was also offering a 20% discount on all first-time autoship orders.

Chewy does advertise a 100% Unconditional Satisfaction guarantee within 365 days of purchase. However, the wording of the guarantee says that products have to be unused in order to be eligible, which means that you won't get a refund if your dog winds up not liking the food you bought. We'd have liked to see different wording on their guarantee, because there definitely are some conditions on their return policy!

On a positive note, though, we were able to use the handy Live Chat feature to speak with a Chewy representative. He told us that they absolutely do accept returns on opened Dog Food, stating that it's always "case by case" but that food can definitely be returned even if it's been opened - and that Chewy will even pay the return shipping costs. It's unfortunate their written language doesn't match.

With an "A-" rating at the Better Business Bureau and thousands of positive reviews, we're confident that Chewy offers a trustworthy shopping experience when it comes to feeding your favorite four-legged friend.

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4.5 stars
PetSmart

PETSMART

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Brands:

50+

People love their dogs, and the food their dogs eat is important for increasing longevity, improving coat shine, helping the dog's digestive system, and a lot of other health factors too numerous to list. PetSmart has a plethora of choices for the most budget-conscious or choosiest pet owner. They list 1,500 different items of dog food and dietary supplements.

Prices range from a very reasonable $5 or less up to $125 for elite brands preferred by dog breeders and dog show enthusiasts. It is easy to find a product that will meet your dog's need, and your budget, by selecting the appropriate checkboxes down the left-hand side of the dog food category page. Here is a list of all the options available to refine the search for the perfect dog food.

  • Food Type: Canned, Dry, Food Toppers, Fresh, Frozen, Milk Replacers, and Veterinary Diets
  • Brand: 50+ brands
  • Price: Ranging from $5 up to $125.
  • Availability: In Store vs Online
  • Ways to Shop: Clearance, Featured, Halloween, Holiday, New, Sale, and Web Only
  • Product Rating: 1 to 4+
  • Lifestage: Puppy, Adult, and Senior
  • Flavor: 11 different flavors
  • Nutritional Options: Gluten Free, Grain Free, Limited Ingredient, Natural, Non-GMO, Organic, and Raw
  • Health Considerations: 36 health factors
  • Kibble Size: Large Breed, Medium Breed, and Small Breed

Customer support, help with your order, and returns are a little less obvious than with other sites we reviewed that had automatic popups and clear labels. On PetSmart you need to click the help menu item and there isn't a live chat option available there - just a phone number and a contact button leading to an online form. Despite the frequently asked questions menu on the left-hand side of the help page, we would have appreciated a live chat feature for in-the-moment questions that can often arise with a purchase of this nature.

To return a dog food purchase online and get a refund on the purchase price (less shipping or other charges), you simply ship it back to PetSmart in its original packaging. To return dog food to the store, bring it in its original packaging along with a packing slip, shipping confirmation email, and the credit card used to purchase it. Receipts are only valid for 60 days from the date of purchase. If your receipt is older than 60 days, PetSmart will accept a valid ID and will return the most recent sale amount or exchange it for a different product.

Shipping is free on orders over $49 (prior to taxes and after discounts) up to a maximum of $75. For dog food, free shipping is not available for canned, fresh, or frozen foods. You can also choose to sign up for PetSmart's Auto Ship so you can have dog food delivered to you at your preferred interval. With Auto Ship you'll also save 20% on your first order and 5% on all recurring orders.

With such a huge variety of dog food brands, types, and flavors, it's a sure bet that you'll find exactly the food your dog needs or prefers. The savings of Auto Ship is pretty great and the shipping is reasonable. PetSmart is a great place to shop online for your dog food needs.

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Continued from above

A number of online dog food stores exist today to meet the needs of dog owners. However, not all dog food stores are the same. Before shopping for your next bag of dog food, consider the following:

  • Selection. Does the dog food store provide a nice selection of dog food brands?
  • Ease of Use. Is the dog food store's website easy to navigate? Can you find the dog food you're looking for without wasting a lot of time or energy?
  • Cost. How do similar dog food brands compare in price across competitors?

TopConsumerReviews.com has reviewed and ranked the best Dog Food stores available today. We hope these reviews help you find the right dog food for your lovable pet!

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