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      February 18, 2020

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Petco vs PetSmart

To help you find the Best Dog Food Stores, TopConsumerReviews.com provides you with an in-depth comparison of Petco and PetSmart.

To see ALL of our reviews for the Best Dog Food Stores, please Click Here

Get Your Dog Food At Petco Today! Whether you have a dog with special dietary needs or you simply like to save time and money, online dog food stores provides a number of benefits to pet owners. If you're looking for specialty dog food, there's no need to drive across town or order it from your veterinarian's office. You can simply go to your internet dog food store and use your credit card for convenient ordering and delivery right to your door.

Shopping for dog food online is a great way to avoid the hassle of dragging heavy bags of dog food across the parking lot to your car. Many dog food stores also provide the convenience of auto shipments. Based on your needs, you can easily set up regular deliveries of your dog's favorite food right to your doorstep.

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Best Reviews

2020

Dog Food Store Reviews

5 stars
Petco

PETCO

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Brands:

35+

TopConsumerReviews.com Best-In-Class Blue Ribbon Award If you're looking for the lowest possible prices, reasonable shipping costs, and a wide variety of dog foods to choose from, Petco should be your first stop. With 35+ brands - including all of the standard brand names as well as a number of specialty brands - you're sure to find what you need, from basic kibble to special diet formulas.

We were happy to see that Petco's regular prices are the same as or better than their competition, and the site was easy to navigate as we looked for the dog food we needed. You can easily search by typing the name of the food into the search box, or use the options on the left-hand side of the page. There, you can sort the available products by the following characteristics:

  • Category: Dry, Wet, Natural, Grain-Free, High Protein, Weight Management, Freeze Dried and Dehydrated, Frozen and Raw, Puppy, Senior, and Veterinary Diet
  • Price
  • Brand: more than 30 to choose from
  • Average customer rating
  • Primary flavor: from Bacon to Wild Game and many more
  • Lifestage
  • Special needs
  • Dog breed

If you need any help with your dog food purchase, there's a helpful Live Chat feature on the Petco website; it popped up for us when we visited the site, but you can also access it using the blue box on the right-hand side of the screen.

Petco has one of the best return policies of all of the Dog Food retailers we surveyed: if you're not completely satisfied with your purchase, you can return it to a brick-and-mortar Petco store or via mail to a Petco warehouse within 60 days. So, if you try that fancy new kibble for Spot and it turns out he's allergic, you can return the opened bag with no problem. Better yet, after the 60-day period, you can still return the product; rather than a refund, you'll get a merchandise credit or an exchange.

Shipping costs are also very reasonable at Petco: free shipping on orders of $49+, and a flat rate depending on item weight for smaller orders. For example, a 6-lb. bag of kibble was listed as having a shipping cost of $5.99. However, if you know that you need your dog food on a fairly regular basis, it's worth it to sign up for the Repeat Delivery program, where shipping is always free regardless of the total price of your order. And, at the time of our review, there was a promotion at the top of the Petco page advertising a discount of 20% off the first order with the Repeat Delivery program.

Want to save even more money? Sign up for Petco's free Pals Rewards program, which earns you $5 in rewards for every $100 that you spend. You'll also get an introductory savings book, bonus offers for earning more points, and personalized discounts. And, if you take the extra step of completing your pet's profile, he or she will get a free birthday treat!

With an easy-to-use website, everyday low prices, and customer-friendly policies like a rewards program and generous return period, Petco is the obvious choice when it comes to buying Dog Food online. We're confident that you'll have a pleasant shopping experience - and your dog will thank you for it! Petco earns our highest rating.

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4.5 stars
PetSmart

PETSMART

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Brands:

50+

People love their dogs, and the food their dogs eat is important for increasing longevity, improving coat shine, helping the dog's digestive system, and a lot of other health factors too numerous to list. PetSmart has a plethora of choices for the most budget-conscious or choosiest pet owner. They list 1,500 different items of dog food and dietary supplements.

Prices range from a very reasonable $5 or less up to $125 for elite brands preferred by dog breeders and dog show enthusiasts. It is easy to find a product that will meet your dog's need, and your budget, by selecting the appropriate checkboxes down the left-hand side of the dog food category page. Here is a list of all the options available to refine the search for the perfect dog food.

  • Food Type: Canned, Dry, Food Toppers, Fresh, Frozen, Milk Replacers, and Veterinary Diets
  • Brand: 50+ brands
  • Price: Ranging from $5 up to $125.
  • Availability: In Store vs Online
  • Ways to Shop: Clearance, Featured, Halloween, Holiday, New, Sale, and Web Only
  • Product Rating: 1 to 4+
  • Lifestage: Puppy, Adult, and Senior
  • Flavor: 11 different flavors
  • Nutritional Options: Gluten Free, Grain Free, Limited Ingredient, Natural, Non-GMO, Organic, and Raw
  • Health Considerations: 36 health factors
  • Kibble Size: Large Breed, Medium Breed, and Small Breed

Customer support, help with your order, and returns are a little less obvious than with other sites we reviewed that had automatic popups and clear labels. On PetSmart you need to click the help menu item and there isn't a live chat option available there - just a phone number and a contact button leading to an online form. Despite the frequently asked questions menu on the left-hand side of the help page, we would have appreciated a live chat feature for in-the-moment questions that can often arise with a purchase of this nature.

To return a dog food purchase online and get a refund on the purchase price (less shipping or other charges), you simply ship it back to PetSmart in its original packaging. To return dog food to the store, bring it in its original packaging along with a packing slip, shipping confirmation email, and the credit card used to purchase it. Receipts are only valid for 60 days from the date of purchase. If your receipt is older than 60 days, PetSmart will accept a valid ID and will return the most recent sale amount or exchange it for a different product.

Shipping is free on orders over $49 (prior to taxes and after discounts) up to a maximum of $75. For dog food, free shipping is not available for canned, fresh, or frozen foods. You can also choose to sign up for PetSmart's Auto Ship so you can have dog food delivered to you at your preferred interval. With Auto Ship you'll also save 20% on your first order and 5% on all recurring orders.

With such a huge variety of dog food brands, types, and flavors, it's a sure bet that you'll find exactly the food your dog needs or prefers. The savings of Auto Ship is pretty great and the shipping is reasonable. PetSmart is a great place to shop online for your dog food needs.

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Continued from above

A number of online dog food stores exist today to meet the needs of dog owners. However, not all dog food stores are the same. Before shopping for your next bag of dog food, consider the following:

  • Selection. Does the dog food store provide a nice selection of dog food brands?
  • Ease of Use. Is the dog food store's website easy to navigate? Can you find the dog food you're looking for without wasting a lot of time or energy?
  • Cost. How do similar dog food brands compare in price across competitors?

TopConsumerReviews.com has reviewed and ranked the best Dog Food stores available today. We hope these reviews help you find the right dog food for your lovable pet!

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