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      February 25, 2020

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Pup Box vs Pooch Perks

To help you find the Best Dog Treat Clubs, TopConsumerReviews.com provides you with an in-depth comparison of Pup Box and Pooch Perks.

To see ALL of our reviews for the Best Dog Treat Clubs, please Click Here

Join the best Dog Treat Club with Pet Treater Today! Where can you find the best Dog Treat Clubs? These membership plans are a fun, affordable way to lavish a little love on our favorite canine companions. After all, why should humans get all the fun of unboxing and getting new surprises every month?

While there are lots of options out there, there are two main products included in most Dog Treat subscription boxes: treats and toys! The best clubs make it easy for you to customize what you'll get in each delivery, based on your dog's size, preferences, and any allergies or other sensitivities. And, if you've got a pet who can unstuff a plush toy in just a matter of seconds, there are even Dog Treat Clubs that offer special packages designed to thwart even the most determined chewers in the pack!

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Best Reviews

2020

Dog Treat Club Reviews

2.5 stars
Pup Box

PUP BOX

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Cost:

Starts at $29/month

Getting a puppy is a lot like having a newborn. There are so many questions about how to take care of the little one, how to get everyone sleeping on a regular schedule, and how to integrate the "baby" into the household. PupBox was created especially for new dog parents "navigating the many joys of puppyhood".

Once you've created a profile for your puppy, your boxes will be curated to address the stages your dog is likely in. Teething? Housebreaking? You'll get plenty of training guides and treats to help you carry them out! Each shipment will also include a mix of toys, chews and accessories that are just right for your dog's stage of development.

And yes, if your "puppy" is a little more...experiencedů.(i.e. an adult dog) you can still sign up for PupBox. Every delivery will contain 4-7 products that aren't age-specific, and you'll still get training tricks or helpful tips for your older pet.

If you just want a one-off delivery of PupBox to try it out, you'll pay $39. But, if you subscribe for a 3-, 6- or 12-month plan, the savings start to add up: your discounts will range from 12% to 25% for these longer subscriptions. Shipping is included with every delivery, regardless of length.

PupBox says that customers can reach out if any of the products in their delivery don't live up to their expectations, and that they'll send a replacement with no hassle. However, the company doesn't have a customer service phone number, with email, snail mail and social media channels as the only ways to contact them.

That's not a great thing, considering some of the customer complaints we found. Although PupBox had a decent "A-" rating from the Better Business Bureau at the time of our review, there were many negative reviews there that described difficulties getting any response from the company. Customers who were unhappy with their very first box - products weren't a good value for what they paid, or they were sized incorrectly for their large-breed puppy - didn't get a response from company reps.

Plus, there's no cancellation policy if you wind up not liking what PupBox delivers: you're committed to the full term of your membership and can only turn off the auto-renew at the end of your subscription. However, we also found complaints that described customers' frustrations with turning off the renewal but to no avail.

We really like the idea of a Dog Treat Club that follows a puppy's developmental stages and delivers right-on-time help for training, plus corresponding treats and toys. Unfortunately, PupBox has some work to do when it comes to delivering a quality experience to their subscribers.

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2 stars
Pooch Perks

POOCH PERKS

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Cost:

Starts at $21.15/month

Created by two dog-loving moms, Pooch Perks calls itself "the ultimate way to Pamper Your Pooch".

As you surf the Pooch Perks site, you may get a pop-up "spin the wheel" offer. If you enter your email address, you could spin and win discounts of up to 20% off your order - but be aware that you'll only have 10 minutes to claim your coupon.

There are three main Dog Treat Club memberships available with Pooch Perks:

  • Toys Only: 3-4 "super fun pooch toys" in each delivery, for a monthly price starting at $21.15 with a 12-month subscription. If you prefer to pay month-to-month, you'll pay anywhere from $23.50 (small dogs) to $24.99 (all other sizes).
  • Popular Pooch: 5-6 handpicked items per month, including toys, USA-made treats and chews. Plans start at $23.75 for a 12-month subscription, with higher monthly costs if you prefer a smaller plan. You can also designate whether you'd like soft toys (plushies, etc.) or more durable ones (Nylabones, Kong, and so on).
  • Pampered Pooch: taking your subscription to a whole new level, this package starts at $45 for a 12-month plan and gives your doggo 8-9 products. This plan includes an accessory like a bandana, along with toys, treats and chews.

Unlike many of the Dog Treat Clubs in our review, Pooch Perks doesn't include shipping with your monthly delivery cost, so expect a flat-rate charge of $2 for each package.

Reviews of the Pooch Perks Dog Treat Club are very mixed. While we found some reviews from happy subscribers, most of those were months (if not years) old. On the other hand, comments left more recently described problems with low-quality toys, shipping delays, and very poor communication with the customer service team. One customer trying to cancel a membership was never able to reach someone at Pooch Perk's toll-free number, and they never received a response to the voicemails they left or the emails they sent. Even customers who specifically signed up for a single month's delivery found that their plan was automatically renewed - and couldn't reach anyone to cancel it.

There's also no refund policy or satisfaction guarantee on the Pooch Perk site. Yes, they claim that you can cancel your subscription with no hassles, but we already saw that hasn't been the case for more than a few customers. Their FAQ also states very clearly that they will not remind customers of their renewal date, so if you forget to cancel and the plan renews, there's no way to stop it. In fact, they recommend that you cancel 7 days in advance of your renewal date, just to be safe. That doesn't exactly scream "we care about our customers", does it?

To top it off, we weren't able to find a listing for Pooch Perks with the Better Business Bureau. A strong BBB rating goes a long way to balance negative comments and ratings in other places, but there was no such luck with this retailer.

Compared with other Dog Treat Clubs on the market today, Pooch Perks doesn't exactly get our tails wagging. We think you'll have a better experience with one of the higher-ranked subscription plans in our review.

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Continued from above

Dog Treat Clubs also make a fantastic gift for those people on your gift-giving list who seem to already have everything they could want for themselves. You won't win them over with a boring gift card or another fruit basket, but watch their eyes light up when they get another package in the mail full of novel chews and tug toys for Rover. Most of these membership subscriptions can be easily gifted for the length of time you prefer, from a one-off shipment to monthly deliveries.

When you start to compare the various Dog Treat Clubs out there today, it's easy to get overwhelmed by all of the options. To find the subscription service that's the right fit for your pet or for your gift recipient's furry friend, here are several criteria to help you "sniff out" the perfect one:

  • Contents. What do you get with each delivery? How many toys and treats are in the typical box? Do they give you a good value for your money, or are they items you could easily find at a dollar store or local big-box retailer?
  • Cost. What will you spend for your Dog Treat Club? Is there a discount if you pay in advance or if you buy a long-term subscription? Is shipping included in the monthly fee?
  • Flexibility. Do you have a range of options, both for payment and delivery schedules? Can you skip a month as needed? What if you want to change the size of the products partway through your subscription term (e.g. to get a few deliveries for each dog in your home)?
  • Reputation. What do other customers say about their experience with the Dog Treat Club? Does the company do a good job of keeping their customers happy, especially with a strong satisfaction guarantee or return policy? Has the business been rated by the BBB?

TopConsumerReviews.com has reviewed and ranked the best Dog Treat Clubs available today. We hope this information helps you find the right subscription box to delight all the puppies, doggies, and fur babies in your life for months to come!

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