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      April 10, 2020

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Pup Joy vs Pup Box

To help you find the Best Dog Treat Clubs, TopConsumerReviews.com provides you with an in-depth comparison of Pup Joy and Pup Box.

To see ALL of our reviews for the Best Dog Treat Clubs, please Click Here

Join the best Dog Treat Club with Pet Treater Today! Where can you find the best Dog Treat Clubs? These membership plans are a fun, affordable way to lavish a little love on our favorite canine companions. After all, why should humans get all the fun of unboxing and getting new surprises every month?

While there are lots of options out there, there are two main products included in most Dog Treat subscription boxes: treats and toys! The best clubs make it easy for you to customize what you'll get in each delivery, based on your dog's size, preferences, and any allergies or other sensitivities. And, if you've got a pet who can unstuff a plush toy in just a matter of seconds, there are even Dog Treat Clubs that offer special packages designed to thwart even the most determined chewers in the pack!

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Best Reviews

2020

Dog Treat Club Reviews

3.5 stars
Pup Joy

PUP JOY

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Cost:

Starts at $26/month

With so many companies taking the approach of supporting independent small businesses, it's no surprise that a Dog Treat Club like PupJoy tries to source most of the items in their monthly subscription packages from high-quality, socially-responsible artisan suppliers. That means you'll get natural, organic goods for your pet's healthy lifestyle - while still giving him fun treats and toys he can enjoy for a long time.

PupJoy gives you a ton of options straight out of the gate during their signup process. Here are the choices for you to make:

  • Contents: Treats, Toys & Chews; Toys Only; Treats & Chews
  • Type of Treats: All-Natural, Organic, Grain-Free, Protein Sensitive
  • Type of Toys: Variety or Plush (this is also where you can find a link to PupJoy's Power Chewers option if your dog needs more durable toys and treats)
  • Box Size: Uno (5 items) or Grande (7 items)
  • Dog Size: Tea Cup, Small, Medium, Large or "Huuuge"
  • Desired Delivery Schedule: Monthly, Bimonthly or Quarterly

Pricing with PupJoy is also very straightforward (though more expensive than some of the comparable providers in our rankings). If you choose the smaller Uno box, you can expect to pay $29 for the month-to-month plan. Alternately, you can opt into longer-term plans and save anywhere from 3% to 10% per delivery (e.g. the 12-month plan costs $312, or a per-box cost of $26). The larger Grande plan is similarly structured, with the month-to-month plan priced at $39, and savings of 5% to 15% on the longer subscription plans.

The company offers a 100% satisfaction guarantee: if anything in your subscription box doesn't go over well with your dog (or with you!), they'll replace it. We did find a review from a customer who said that she received the exact same treats in her box for five months in a row, along with some less-than-pleasant looking treats sourced from India - but she got collapsible water bowls as the replacement item, not a comparable treat. Another person signed up specifically for the Power Chewer box for their very large-breed dogs, but the toys they got were so small, they were dangerous and couldn't be used.

On the other hand, we found several dozen reviews from happy customers who said that each box met and exceeded their expectations, and that customer service was easy to contact and responsive when problems needed to be fixed. We're not quite sure what to make of the mixed nature of the customers' experiences across the board, so in the absence of a BBB rating to sway us one way or the other, we'd recommend that you consider a month-to-month membership before committing to a long-term plan by paying in advance.

Another plus for PupJoy is their Helping Paws program. It's not unique for a Dog Treat Club to support shelters and rescues, but we're always glad to see those kinds of programs in place. PupJoy partners with the BISSELL Pet Foundation by donating $2 of every subscription box purchase. The foundation helps more than 3,000 rescue organizations around the nation, addressing issues like overpopulation and helping provide foster homes for shelter pets, among other things.

We think that PupJoy is a nice option for customers who like knowing that their purchases support boutique-type suppliers of dog treats and toys, as well as helping shelter animals around the country. It's also appealing if you like being able to be very specific about the kinds of goodies you want in each delivery. However, the reported challenges with customer service and the higher-than-average pricing are the reasons that PupJoy doesn't yet earn a better rating among Dog Treat Clubs.

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2.5 stars
Pup Box

PUP BOX

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Cost:

Starts at $29/month

Getting a puppy is a lot like having a newborn. There are so many questions about how to take care of the little one, how to get everyone sleeping on a regular schedule, and how to integrate the "baby" into the household. PupBox was created especially for new dog parents "navigating the many joys of puppyhood".

Once you've created a profile for your puppy, your boxes will be curated to address the stages your dog is likely in. Teething? Housebreaking? You'll get plenty of training guides and treats to help you carry them out! Each shipment will also include a mix of toys, chews and accessories that are just right for your dog's stage of development.

And yes, if your "puppy" is a little more...experiencedů.(i.e. an adult dog) you can still sign up for PupBox. Every delivery will contain 4-7 products that aren't age-specific, and you'll still get training tricks or helpful tips for your older pet.

If you just want a one-off delivery of PupBox to try it out, you'll pay $39. But, if you subscribe for a 3-, 6- or 12-month plan, the savings start to add up: your discounts will range from 12% to 25% for these longer subscriptions. Shipping is included with every delivery, regardless of length.

PupBox says that customers can reach out if any of the products in their delivery don't live up to their expectations, and that they'll send a replacement with no hassle. However, the company doesn't have a customer service phone number, with email, snail mail and social media channels as the only ways to contact them.

That's not a great thing, considering some of the customer complaints we found. Although PupBox had a decent "A-" rating from the Better Business Bureau at the time of our review, there were many negative reviews there that described difficulties getting any response from the company. Customers who were unhappy with their very first box - products weren't a good value for what they paid, or they were sized incorrectly for their large-breed puppy - didn't get a response from company reps.

Plus, there's no cancellation policy if you wind up not liking what PupBox delivers: you're committed to the full term of your membership and can only turn off the auto-renew at the end of your subscription. However, we also found complaints that described customers' frustrations with turning off the renewal but to no avail.

We really like the idea of a Dog Treat Club that follows a puppy's developmental stages and delivers right-on-time help for training, plus corresponding treats and toys. Unfortunately, PupBox has some work to do when it comes to delivering a quality experience to their subscribers.

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Continued from above

Dog Treat Clubs also make a fantastic gift for those people on your gift-giving list who seem to already have everything they could want for themselves. You won't win them over with a boring gift card or another fruit basket, but watch their eyes light up when they get another package in the mail full of novel chews and tug toys for Rover. Most of these membership subscriptions can be easily gifted for the length of time you prefer, from a one-off shipment to monthly deliveries.

When you start to compare the various Dog Treat Clubs out there today, it's easy to get overwhelmed by all of the options. To find the subscription service that's the right fit for your pet or for your gift recipient's furry friend, here are several criteria to help you "sniff out" the perfect one:

  • Contents. What do you get with each delivery? How many toys and treats are in the typical box? Do they give you a good value for your money, or are they items you could easily find at a dollar store or local big-box retailer?
  • Cost. What will you spend for your Dog Treat Club? Is there a discount if you pay in advance or if you buy a long-term subscription? Is shipping included in the monthly fee?
  • Flexibility. Do you have a range of options, both for payment and delivery schedules? Can you skip a month as needed? What if you want to change the size of the products partway through your subscription term (e.g. to get a few deliveries for each dog in your home)?
  • Reputation. What do other customers say about their experience with the Dog Treat Club? Does the company do a good job of keeping their customers happy, especially with a strong satisfaction guarantee or return policy? Has the business been rated by the BBB?

TopConsumerReviews.com has reviewed and ranked the best Dog Treat Clubs available today. We hope this information helps you find the right subscription box to delight all the puppies, doggies, and fur babies in your life for months to come!

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