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      July 2, 2020

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Lowe's vs AJ MAdison

To help you find the Best Faucets, TopConsumerReviews.com provides you with an in-depth comparison of Lowe's and AJ MAdison.

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Get Your Next Faucet at Home Depot Today! Where can you find the best faucets? While your go-to might be your local hardware or maintenance store, you'll get the world's widest selection and pricing if you shop for your next faucet online. Whether you're looking for a bargain to make a quick fix in the shower, or you're upgrading the entire look of your kitchen and need a high-end fixture to match, you'll have no trouble finding exactly what you need with today's online retailers.

One of the biggest reasons to use an online faucet store is the ability to comparison shop with just a few clicks of the mouse. If you've already taken measurements and know exactly what you need, you won't have to waste your time looking through products that aren't a good match. Plus, with many internet stores offering competitive price matching guarantees and free shipping on most orders, you're sure to get the lowest possible cost for your repair or upgrade.

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Best Reviews

2020

Faucet Reviews

4.5 stars
Lowe's

LOWE'S

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Selection:

3,000+ models plus parts, priced from $1 to $6,800

Returns:

90 days, must be in new/unused condition

Lowe's is one of two big-box home improvement stores we evaluated against specialty faucet stores, and the results are in: while retailers that focus exclusively on faucets have their advantages, the way to get the best selection and pricing is with a larger store like Lowe's. With over 3000 faucets and parts to choose from, you won't be lacking for options when shopping there - and you'll have all of the convenience of ordering online and picking up right away, if there's a brick-and-mortar location near you.

Rain shower head

Lowe's most expensive faucet is the Hansgrohe Axor Starck Steel Optic 3-Spray Rain Shower Head. Priced at just over $6,800, this model gives you three spray zones (requiring 3 spray lines) in an overhead mount design. Want your shower to feel like you've taken a trip to the spa? This could be the first step.

Low prices

On our comparison faucet, the 340-DST by Delta (single-handle kitchen model), Lowe's did very well with respect to price: from $94.86 to $130.06, depending on the selected finish. It wasn't available for pickup at our local store, but it was eligible for both free ship-to-store or delivery within 5 days of placing our order.

And, in the bargains department, Lowe's does well too. For just $2.50, you can get a chrome-finish AquaSource showerhead with 6 spray patterns and self-cleaning nozzles. (Though we don't think you should expect a luxury shower experience with such an inexpensive model, product descriptions aside.)

Best Faucets

Filter your options

Because Lowe's has more than 3,000 product results when you search for faucets, you'll definitely want to take advantage of the filters on the left side of the page. We recommend starting by category (bathroom, kitchen, outdoors) and then using the other options to refine by number of handles, fixture color family, or any other criteria that you already have in mind. While we prefer the results list format of our first-place faucet store (mostly because it lets customers see at a glance which items are available locally, for ship-to-store, or eligible for free shipping), Lowe's still provides an easy-to-navigate website when shopping for faucets and their associated components. And, you'll find that information quickly when you click on individual faucets; most of the ones we considered were available for pickup or shipping within 5 days of our purchase.

Generous return policy

Lowe's return policy is relatively generous: you have 90 days to return your faucet, as long as it's in new/unused condition. In other words, you can't install it, decide you don't like it, and expect that you'll get your money back. Naturally, this return policy doesn't apply if you open the box and discover that the faucet is defective.

When it comes to faucet stores, Lowe's comes in a very close second to our highest-ranked retailer. Their selection is fantastic, pricing is some of the lowest around, and numerous pickup and delivery possibilities help you get your project finished in no time. Lowe's is a great option when shopping for the right faucet for the job.

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2.5 stars
AJ MAdison

AJ MADISON

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Selection:

800+ models from $93 to $5,405

Returns:

Must call within 24 hours of delivery; 30% restocking fee charged

AJ Madison primarily sells major name-brand appliances, but their selection of faucets includes over 800 choices for kitchen, bathroom and more.

Delta faucets missing

AJ Madison doesn't carry any faucets by Delta, so we couldn't make an apples-to-apples comparison on pricing with that specific kitchen model. Brands this retailer offers include Moen, Elkay, All Clad, Brizo, Zip, Hansgrohe and Rohl, along with several others.

The most expensive faucet sold by AJ Madison is the Zip Celsius AIO filtered drinking water system. It ranges in price from approximately $5100 to $5400, depending on whether you choose a basic chrome finish or one of the upgrade options (e.g. Matte Black, Rose Gold, or Brushed Nickel).

Price match guarantee

You won't find as many "bargain" options with this retailer as you might get with rival stores in our review. The lowest-priced faucet from AJ Madison is the Elkay Double Lever Cast Spout Bar/Prep model for $57. That's given as a sale price, but it seemed that those "sale prices" tend to be this store's everyday pricing. Plus, they offer a Price Match Guarantee, so if you find the faucet you want for a lower price somewhere else, you can get in contact with AJ Madison to see if it's from a competitor they're willing to beat.

Free shipping - if you spend over $599

But, they're probably not going to do much for you with respect to shipping. Sure, they offer free delivery on orders of $599+ (because they primarily sell appliances), but you're going to spend almost $30 on shipping for that $57 faucet we mentioned. That's extremely expensive!

Poor return policy

We weren't impressed by this store's return policy. You have to call within 24 hours of receipt if your faucet doesn't live up to your expectations - so you're out of luck if you're not around to receive your package and miss that 1-day window. Every return is subject to a hefty 30% restocking fee, plus any refund will also have shipping costs (to and from your address) deducted. On top of that, defective faucets have to be addressed with the manufacturer - AJ Madison says that "most returns can be avoided [by calling their] knowledgeable specialists for more information", but we're not sure how that helps customers who receive damaged or defective goods.

Defective shipments

As you might expect, reviews for this store are all over the place. Keeping in mind that their primary products are large appliances, it's not hard to imagine why a customer would be angry at receiving defective products and not being able to get a refund with minimal hassle. We found several customer complaints dated within just a few days of our most recent review of AJ Madison, saying that what they got was actually marked as "defective" on the box - but sold to them anyway! Even at the BBB, where the company gets an "A+" rating, there were still dozens of registered complaints over the last 12 months.

For most people looking for faucets, AJ Madison isn't going to be the go-to online store. Fewer brands, higher prices, and steep fees for both shipping and restocking make this retailer a less-than-ideal choice when looking to buy your next fixture for your bathroom or kitchen.

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Continued from above

The obvious advantage of shopping for faucets online is the convenience. There's no need to drive from one store to another, hoping for the right items in their inventory, when you can browse from home. And, you're not limited to your precious time off on weekends: whether you've got a few minutes during your train commute, you're stuck at home sick, or you just don't feel like going out, your home improvement project doesn't have to be put on hold.

So, how can you tell which faucet store should earn your business? That depends on what you're looking for, but here are a few factors to keep in mind as you narrow down the choices:

  • Selection. To make your kitchen or bathroom uniquely yours, or to stay within your desired budget, you'll want as many options as possible. How many brands, styles and finishes will you get when shopping at any given faucet store?
  • Pricing. You might be surprised at the price range on a specific model of faucet. Policies like price match guarantees and free shipping can also make a retailer more competitive.
  • Return Policy. If your faucet arrives and isn't the right fit for the project or you just don't like it, how long do you have to send it back? Will you be charged a restocking fee or return shipping costs?
  • Reputation. What do other shoppers say about their experience with the retailer? How well does the store handle problems when they come up? Has the faucet store been rated by the BBB?

TopConsumerReviews.com has reviewed and ranked the best faucet stores available today. We hope this information helps you find the right fixture for your kitchen or bathroom!

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