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      June 2, 2020

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Build Direct vs Fast Floors

To help you find the Best Flooring, TopConsumerReviews.com provides you with an in-depth comparison of Build Direct and Fast Floors.

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Get Your Flooring at Home Depot Today! Where can you find the best flooring for your home or business? Making the right choice can mean the difference between a space you love and one that irritates you every time you see it. Naturally, the first decision on the list is what kind of flooring best suits the room you're considering and your own tastes.

Possibilities run the gamut: carpet is still a traditional choice for bedrooms and living rooms, imitation and genuine wood has become one of today's most popular flooring options, and tile takes first place in many homes further south. From there, you'll still need to decide on the color, quality and durability, and any finishes you prefer.

Continue reading below reviews

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2020

Flooring Reviews

4 stars
Build Direct

BUILD DIRECT

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Return Policy:

30 days, 100% customer satisfaction guaranteed, customer responsible for return shipping costs

Since 1999, Build Direct has been simplifying the home improvement industry, giving the power of choice back to home improvement professionals and homeowners alike. This flooring superstore connects buyers more directly with suppliers, eliminating overhead and costs associated with the middleman and delivering high-quality flooring at affordable prices.

When you first go to the Build Direct site, be sure to enter your zip code. That will ensure that you can quickly spot the flooring options that come with the most economical delivery prices - indicated by a purple box that says, "Best Shipping!".

5 types of flooring available

What kind of flooring are you looking for? This retailer carries the following:

  • Hardwood (traditional and engineered)
  • Vinyl
  • Bamboo
  • Laminate
  • Deck Tile

No carpet

You may notice that carpet is missing from the list - so if you're trying to get the best prices on berber or a low-pile option for your bedroom, you're out of luck with Build Direct.

But, if you're looking for wood, tile or vinyl, you'll have literally hundreds of options to consider. We strongly recommend that you use the filtering options to narrow down the possibilities - by price, design, color, etc. If brand names matter, you can shop that way as well, but we didn't find some of the bigger manufacturers in their list. The largest selection consisted of Vesdura, Mazama, Jasper, Vanier and Cabot brands.

Best Flooring Stores

Free samples - overnight

Once your results have been filtered to focus on your best matches, you'll be able to see at a glance how much each one costs, whether it qualifies for lowest-rate shipping, and which ones are designated as PRO Picks: hand selected by contractors and home improvement experts, in stock, good value and able to be ordered in volume. Many of these PRO Picks (and others) can be ordered as a free sample, if you'd like to see it in person before making your decision. Those free samples can often be delivered overnight, keeping you on track for the timing of your flooring project.

Actual buyer reviews

Each flooring product is described in detail, from color and dimensions to warranty coverage and care instructions. Many items also have plenty of reviews from actual buyers, giving you their insights as to how each flooring product performed after installation. Just be sure to scroll down to the bottom of the page to see what customers had to say.

100% customer satisfaction guarantee

Build Direct has a very generous return policy. Their 100% customer satisfaction guarantee means that you have 30 days to decide if you've got the right flooring for your needs. You'll get a full refund, and Build Direct will make the arrangements for pick-up of your order, but you'll have to cover the cost of the return shipment.

Quality reputation

As far as reputation goes, this retailer gets high marks. Build Direct enjoys accreditation and an "A+" rating with the Better Business Bureau. One of the reasons customers love shopping with Build Direct is their fantastic team of representatives. The company provides a single representative dedicated to each account, in-depth product info, and post-purchase support for your product/project. You might not get that with the big-box retailers!

There's a lot to love about buying your flooring from Build Direct, especially when you consider their customer-friendly return policy and easy-to-use website. The only drawback is that they won't be able to meet the needs of shoppers who are specifically looking for carpet. However, for other customers, Build Direct is an excellent choice for most other types of flooring.

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2 stars
Fast Floors

FAST FLOORS

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Return Policy:

30 days on unopened returns of at least 4 cartons.

Customer pays restocking fees of 10-30%, as well as any return shipping costs.

No returns on ceramic tile or accessories like glue, trim, and underlayment

Founded in 1994, Fast Floors has been providing flooring options online for more than 20 years. Whether you're looking to install bamboo, carpet, cork, hardwood, laminate, leather, rubber, tile, stone or vinyl, you'll find options with this retailer.

Get ready to scroll

We were impressed with the wide range of brands available from Fast Floors. In the hardwood category alone, there were more than 50 to choose from, including well-known manufacturers like Armstrong and Mohawk. However, this site doesn't give you any sorting options to narrow down the possibilities, so be prepared to spend some time scrolling through the thumbnail images until you spot something that fits what you're looking for. You'll have to do that brand-by-brand, since there's no feature that allows you to see options across brands (e.g. by color, size/width, etc.). That makes this online store much more cumbersome to shop when compared with rival flooring stores.

Calculators can help

You may want to use the calculators at the bottom of the site, if you need help figuring out how much to order. This applies specifically to Bamboo, Tile & Stone, Cork, Hardwood and Laminate flooring. Apparently you're on your own for measurements if you choose carpet, vinyl, leather or rubber.

$500 minimum purchase requirement

Be aware that most products sold by Fast Floors have a minimum purchase requirement of $500. There are a few exceptions (like sold-by-the-sheet mosaic tile), but most flooring will have that $500+ order requirement. The company states that this policy is because everything is delivered via common carrier (i.e. trucking lines) and not UPS/FedEx.

Shipping costs vary

What will you pay for shipping? Naturally that depends on how much flooring you're ordering, but you can see the shipping fees on every product once you've added it to your cart. From time to time, Fast Floors gives customers free shipping - but even during those promotions, you'll have to place a minimum order of $1,200 to qualify.

Strict return policy

Fast Floors has a strict return policy. No returns are accepted on accessories like glue or trim, or on ceramic tile products. You also can't return any cartons that have been opened. Returns are allowed on 4 or more unopened cartons of flooring product, as long as you get a return authorization from their office. But, expect that your refund will have a restocking fee of 10-30% deducted (which is an increase over their previous cap of 20%) , and you're also responsible for paying the return shipping fees. At the end of the day, that could wind up being a lot of money.

Mixed customer reviews

If you're starting to think that Fast Floors might not have the strongest reputation with its customers, you'd be correct. Not only does this company not have a rating from the Better Business Bureau, but the few shopper reviews we did find were also very mixed. Some people said they've had fantastic experiences, while others criticized the store for having antagonistic customer representatives, frequent delays and other issues with shipping, and generally inconsistent quality.

For all of these reasons, Fast Floors winds up towards the bottom of our rankings. We recommend that you try a higher-rated flooring retailer for your next purchase.

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Continued from above

While shopping at your local home improvement or flooring specialty store might be your first thought, it may not be your best move. Why? Sometimes calling that toll-free number (you know, the one that everyone seems to have memorized from the TV commercials and radio spots?) leaves you tied to pushy salespeople who don't necessarily have your preferences and budget as their priority.

The route that many savvy shoppers are taking is buying their flooring online. Not only does that free you from the in-home pressure of a sales rep, but it also gives you the world's best inventory with just a few clicks of the mouse. There's no need to schedule an appointment or wait for samples when you can browse all of it 24/7. Plus, the best online flooring retailers give you all the tools you need to get the right measurements the first time, for a perfect DIY installation. And, many of them can also connect you with licensed professionals, if you don't feel like tackling the job yourself.

No two flooring companies are alike. How can you tell which one should earn your business? Here are several criteria to keep in mind:

  • Selection. You're more likely to get flooring that is "just right" if the store offers ample brands, styles, and price points.
  • Tools. How does the online retailer help you with your purchase? Are there measuring tools, guides for which flooring is right for your home, climate and usage?
  • Customer Service. Can you get your questions answered by a real person if something comes up during the ordering process or installation?
  • Pricing. Compared with other online flooring retailers, are their products priced favorably? Are there any money-saving perks in place, like free shipping or promotional discounts?
  • Return Policy. What happens if your flooring arrives and it's not what you expected? Can you return it? If so, how long do you have to make your decision, and will there be any restocking fees deducted from your refund?

TopConsumerReviews.com has reviewed and ranked the best flooring stores available today. We hope this information helps you find the perfect carpet, tile or other flooring for your home or office!

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