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      July 12, 2020

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Home Depot vs Build Direct

To help you find the Best Flooring, TopConsumerReviews.com provides you with an in-depth comparison of Home Depot and Build Direct.

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Get Your Flooring at Home Depot Today! Where can you find the best flooring for your home or business? Making the right choice can mean the difference between a space you love and one that irritates you every time you see it. Naturally, the first decision on the list is what kind of flooring best suits the room you're considering and your own tastes.

Possibilities run the gamut: carpet is still a traditional choice for bedrooms and living rooms, imitation and genuine wood has become one of today's most popular flooring options, and tile takes first place in many homes further south. From there, you'll still need to decide on the color, quality and durability, and any finishes you prefer.

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2020

Flooring Reviews

5 stars
Home Depot

HOME DEPOT

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Return Policy:

180 days for new, unopened products (30 days on area rugs)

TopConsumerReviews.com Best-In-Class Blue Ribbon Award Think of home improvement and Home Depot is probably one of the first names that comes to mind. With thousands of retail locations throughout the US, chances are good that there's one near you. When it comes to online flooring orders, that's a big advantage - you'll get the absolute best possible selection, above and beyond what you might actually find in-store, available to purchase online for either home delivery or in-store pickup.

Step by step guides

The Home Depot website takes all the guesswork out of your flooring project. From helpful step-by-step guides to instructional videos and more, you'll have the information you need to choose the right type of flooring and to install it yourself.

Professional installation

Of course, one of the big advantages of buying your flooring from Home Depot (and other home improvement stores with a store near you) is the option to have it professionally installed. We all know what it's like to have big plans for that DIY project, only to run out of time (or know-how!). Home Depot's got your back if you decide to leave it to a professional.

Best Flooring Stores

6 types of flooring

The easiest way to get started with your flooring purchase is if you already know what type you're looking for. Home Depot offers the following categories:

  • Tile: ceramic, porcelain, natural stone, mosaic, backsplashes, subway
  • Laminate: water-resistant, Pergo, wood, tile & stone
  • Vinyl: luxury, water-resistant, sheet, VCT tile, peel & stick
  • Hardwood: bamboo, solid, engineered, cork, water-resistant
  • Rugs: area, outdoor, runner, mats
  • Carpet: indoor, outdoor, tile, pads

Sort by color, price, and more

Once you select your overall category, you can easily sort through the options by color, brand, size/thickness/dimensions, price, and many other criteria. Given that Home Depot has hundreds (if not thousands) of possibilities within each type of flooring, using those filters will save you some time.

Thumbnail images and details

When you've gotten your final results list, you'll be able to see thumbnail images and plenty of details. As you find products that interest you, you may want to check the box by "Compare" or the heart to save as a favorite, to keep track of all of the possibilities. This site makes it easy to gather the important information at a glance: price, delivery options, and plenty of customer reviews. Most products can also be ordered a sample, so that you can see how it looks in your home or office - but unlike some of the flooring retailers in our review, Home Depot doesn't offer these samples for free.

Affordable shipping options

Shipping options are easy and affordable. For most types of flooring, you'll pay a flat rate fee per unit: for example, if you order one box of click bamboo , it's $5 for delivery to your home, and that increases by five with each extra box you add to your order. Of course, if there's a Home Depot nearby, your no-cost option is to order online and have it shipped there for pick-up. We were impressed with the delivery speed for both choices: within four days of placing our order for most types of flooring we considered.

Long return policy

Home Depot's return policy is longer than most retailers: you have 180 days from the time of purchase to return your order for a refund. However, this isn't a satisfaction guarantee, so your return must consist of new, unopened merchandise. So, if you've opened a carton of tile and decide you don't like the color after all, you will probably only get a refund for the cartons that are still factory-sealed. Area rugs are limited to 30 days for returns.

With such a wide range of products, simple and fast delivery options, and an extremely generous return policy, Home Depot easily earns our highest rating among flooring retailers today.

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4 stars
Build Direct

BUILD DIRECT

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Return Policy:

30 days, 100% customer satisfaction guaranteed, customer responsible for return shipping costs

Since 1999, Build Direct has been simplifying the home improvement industry, giving the power of choice back to home improvement professionals and homeowners alike. This flooring superstore connects buyers more directly with suppliers, eliminating overhead and costs associated with the middleman and delivering high-quality flooring at affordable prices.

When you first go to the Build Direct site, be sure to enter your zip code. That will ensure that you can quickly spot the flooring options that come with the most economical delivery prices - indicated by a purple box that says, "Best Shipping!".

5 types of flooring available

What kind of flooring are you looking for? This retailer carries the following:

  • Hardwood (traditional and engineered)
  • Vinyl
  • Bamboo
  • Laminate
  • Deck Tile

No carpet

You may notice that carpet is missing from the list - so if you're trying to get the best prices on berber or a low-pile option for your bedroom, you're out of luck with Build Direct.

But, if you're looking for wood, tile or vinyl, you'll have literally hundreds of options to consider. We strongly recommend that you use the filtering options to narrow down the possibilities - by price, design, color, etc. If brand names matter, you can shop that way as well, but we didn't find some of the bigger manufacturers in their list. The largest selection consisted of Vesdura, Mazama, Jasper, Vanier and Cabot brands.

Best Flooring Stores

Free samples - overnight

Once your results have been filtered to focus on your best matches, you'll be able to see at a glance how much each one costs, whether it qualifies for lowest-rate shipping, and which ones are designated as PRO Picks: hand selected by contractors and home improvement experts, in stock, good value and able to be ordered in volume. Many of these PRO Picks (and others) can be ordered as a free sample, if you'd like to see it in person before making your decision. Those free samples can often be delivered overnight, keeping you on track for the timing of your flooring project.

Actual buyer reviews

Each flooring product is described in detail, from color and dimensions to warranty coverage and care instructions. Many items also have plenty of reviews from actual buyers, giving you their insights as to how each flooring product performed after installation. Just be sure to scroll down to the bottom of the page to see what customers had to say.

100% customer satisfaction guarantee

Build Direct has a very generous return policy. Their 100% customer satisfaction guarantee means that you have 30 days to decide if you've got the right flooring for your needs. You'll get a full refund, and Build Direct will make the arrangements for pick-up of your order, but you'll have to cover the cost of the return shipment.

Quality reputation

As far as reputation goes, this retailer gets high marks. Build Direct enjoys accreditation and an "A+" rating with the Better Business Bureau. One of the reasons customers love shopping with Build Direct is their fantastic team of representatives. The company provides a single representative dedicated to each account, in-depth product info, and post-purchase support for your product/project. You might not get that with the big-box retailers!

There's a lot to love about buying your flooring from Build Direct, especially when you consider their customer-friendly return policy and easy-to-use website. The only drawback is that they won't be able to meet the needs of shoppers who are specifically looking for carpet. However, for other customers, Build Direct is an excellent choice for most other types of flooring.

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Continued from above

While shopping at your local home improvement or flooring specialty store might be your first thought, it may not be your best move. Why? Sometimes calling that toll-free number (you know, the one that everyone seems to have memorized from the TV commercials and radio spots?) leaves you tied to pushy salespeople who don't necessarily have your preferences and budget as their priority.

The route that many savvy shoppers are taking is buying their flooring online. Not only does that free you from the in-home pressure of a sales rep, but it also gives you the world's best inventory with just a few clicks of the mouse. There's no need to schedule an appointment or wait for samples when you can browse all of it 24/7. Plus, the best online flooring retailers give you all the tools you need to get the right measurements the first time, for a perfect DIY installation. And, many of them can also connect you with licensed professionals, if you don't feel like tackling the job yourself.

No two flooring companies are alike. How can you tell which one should earn your business? Here are several criteria to keep in mind:

  • Selection. You're more likely to get flooring that is "just right" if the store offers ample brands, styles, and price points.
  • Tools. How does the online retailer help you with your purchase? Are there measuring tools, guides for which flooring is right for your home, climate and usage?
  • Customer Service. Can you get your questions answered by a real person if something comes up during the ordering process or installation?
  • Pricing. Compared with other online flooring retailers, are their products priced favorably? Are there any money-saving perks in place, like free shipping or promotional discounts?
  • Return Policy. What happens if your flooring arrives and it's not what you expected? Can you return it? If so, how long do you have to make your decision, and will there be any restocking fees deducted from your refund?

TopConsumerReviews.com has reviewed and ranked the best flooring stores available today. We hope this information helps you find the perfect carpet, tile or other flooring for your home or office!

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