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      December 9, 2019

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1 800 Florals vs Pro Flowers

Best Flower Delivery

To help you find the Best Flower Delivery, TopConsumerReviews.com provides you with an in-depth comparison of 1 800 Florals and Pro Flowers.

To see ALL of our reviews for the Best Flower Delivery, please Click Here

Who offers the best Flower Delivery service? If you're trying to put a smile on someone's face, few things work as effectively - and beautifully - as fresh flowers. Research done by LaSalle University and Rutgers University show that when people receive flowers, they're happier in the short-term, their mood is boosted over the long-term, and they feel more connected to the sender.

There really is something to the idea of "flower power"! Even the practice of feng shui associates fresh-cut flowers with increasing abundance and positive energy. Is it any wonder that so many people choose Flower Delivery to celebrate important moments like the birth of a child, to share the grief in times of bereavement, and even as a "just because" pick-me-up for a friend or loved one?

Continue reading below reviews

Best Reviews

2019

Flower Delivery Reviews

2 stars
1 800 Florals

1 800 FLORALS

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Cost:

$29.99 to $289.95

Phillip's Flowers & Gifts, the company behind 1-800-Florals, enjoys a long, solid reputation: nearly 100 years in the industry and an "A+" rating with the Better Business Bureau. This Chicago-area florist delivers to all 50 states and Canada, offering same-day and next-day delivery.

Before deciding which arrangements you want to buy, you should understand the difference between 1-800-Florals' arrangements that are fulfilled through a florist network, and their direct-ship next-day flowers and bouquets. The latter come at a discount - but they also come in a gift box, unarranged. As the site says, "they are not recommended for delivery [to any] location where it would be inconvenient for the recipient to arrange the flowers". Keep that in mind as you browse your options.

The 1-800-Florals site isn't the freshest flower in the bouquet, so to speak. The look and feel is dated, and shoppers have to hunt around to find what they want. The easiest way is to either browse the 75+ options on the main page - which are automatically presented from highest price to lowest, by the way - or to choose from the Shop by Occasion or Shop by Product in the dropdown options at the top of the page.

As we started looking through our options, things got confusing. For example, when we looked at a basic arrangement of 3 pink and 3 yellow roses, we were given the option to choose between three prices, one of which said, "as shown". According to the information offered under "Why Three Prices?", selecting a higher or lower price changes the "presentation value" of the flower delivery. But, other than showing three bouquets of increasing size, the site doesn't explain what you'll get: just a vague "longer stems, larger blossoms, a fancier vase" description of possibilities. We would definitely prefer to know what we're paying for, instead of paying a higher price for something we hope will be nice and not too expensive.

Speaking of expensive, 1-800-Florals charges a hefty $19.99 delivery/service fee on every order. That might not seem like much if you're ordering their most premium arrangement at $89.95. But, if you're ordering their lowest-priced arrangement at $29.95, spending almost double to include the delivery might have you looking at other online florists. That delivery fee is also a steep increase over the $7.95 they charged in the past.

While we appreciate 1-800-Florals' long history and reputation, their options for flower delivery are much more expensive than the competition - without adding any increased value for your dollar in return.

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2 stars
Pro Flowers

PRO FLOWERS

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Cost:

$19.99 to $379.99

Pro Flowers has been in operation since 1998, as part of a group of brands that includes Red Envelope Gifts, Personal Creations, Shari's Berries and more. Their parent company, Provide Commerce Inc., enjoys an "A" rating with the Better Business Bureau.

Using the Pro Flowers website is a smooth experience. Multiple categories at the top of the page allow you to go right to what you want:

  • Birthday
  • Sympathy
  • Occasion
  • Flowers
  • Plants
  • Gourmet
  • Specials
  • International
  • Same Day

Once you've narrowed down the possibilities, you can easily see a detailed list of what's included. For example, in the Pink & Purple Love Bouquet, your recipient will get an arrangement that includes 2 Pink Oriental lilies, 2 Green fuji mums, 8 Purple & Dark Pink roses, and so on. In the past, all Pro Flowers deliveries came in a box with no vase, but in the time since our last review, most of their flowers have vase options - some included for no extra charge, and decorative/fancy vases available for an additional fee.

You can also see exactly when your flowers can be delivered. Look for the place where it says, "available as early as" and "pick a delivery date". After you choose the date, the next screen in the checkout process shows you add-ons, like greeting cards, spa sets, and stuffed animals. Pro Flowers has some of the steepest fees of any flower delivery service we reviewed: $19.99 for standard, plus an extra $2.99 "care and handling" charge. If you selected guaranteed morning delivery, holiday service, or Saturday delivery, you'll pay an extra $9.99 to $14.99.

But, what you really want to know is "How do they measure up when it comes to flower delivery?" That's the right question to ask. Despite such a good reputation with the BBB, customer feedback is much less reassuring. Even though the company offers a 7-day freshness guarantee and says that all of their deliveries go through a "strict 7-step quality assurance process", their real-world results seem anything but meticulously-arranged and fresh.

We were disappointed to read many comments from unhappy customers who described the flowers in their delivery as the worst they'd ever seen - and that's not even counting the people whose orders never came at all. Another complaint said that the chocolate their mom received for her birthday was not only late, but the box was full of ants. The only redeeming factor is that the customer did get a prompt refund from Pro Flowers.

That prompt refund - both for that shopper and for others we found - and the good rating with the BBB are the only two reasons that Pro Flowers isn't ranked lower in our review. Every other factor points to this business doing a much worse-than-average job of making customers happy with their flower delivery service.

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Continued from above

Also, when paired with an additional surprise like chocolates or a beautiful crystal vase, flowers can leave a lasting impression when delivered to the home or office.

How can you tell which Flower Delivery service to use? Naturally, you want to select a business that will make sure that your selected arrangement is delivered to the right person, the right address, and in fresh, pristine condition. As you consider the various businesses that offer Flower Delivery, keep in mind these basic criteria:

  • Cost. How much will you spend to get the bouquets and blooms you want to send? Is delivery included, or will you pay an extra fee?
  • Selection. Does the florist offer a good variety of arrangements? Can you add extra items like candies or stuffed animals?
  • Reputation. What do previous customers say about the Flower Delivery service? Were their flowers delivered on time and in good condition? Does the florist have a satisfaction guarantee, in case your delivery doesn't go to the right address or there are other issues?

TopConsumerReviews.com has reviewed and ranked the best Flower Delivery services available today. We hope this information helps you select the florist that can help put a smile on someone's face today!

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