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      August 4, 2020

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1 800 Florals vs Send Flowers

Best Flower Delivery

To help you find the Best Flower Delivery, TopConsumerReviews.com provides you with an in-depth comparison of 1 800 Florals and Send Flowers.

To see ALL of our reviews for the Best Flower Delivery, please Click Here

Who offers the best Flower Delivery service? If you're trying to put a smile on someone's face, few things work as effectively - and beautifully - as fresh flowers. Research done by LaSalle University and Rutgers University show that when people receive flowers, they're happier in the short-term, their mood is boosted over the long-term, and they feel more connected to the sender.

There really is something to the idea of "flower power"! Even the practice of feng shui associates fresh-cut flowers with increasing abundance and positive energy. Is it any wonder that so many people choose Flower Delivery to celebrate important moments like the birth of a child, to share the grief in times of bereavement, and even as a "just because" pick-me-up for a friend or loved one?

Continue reading below reviews

Best Reviews

2020

Flower Delivery Reviews

2 stars
1 800 Florals

1 800 FLORALS

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Cost:

$29.99 to $289.95

Phillip's Flowers & Gifts, the company behind 1-800-Florals, enjoys a long, solid reputation: nearly 100 years in the industry and an "A+" rating with the Better Business Bureau. This Chicago-area florist delivers to all 50 states and Canada, offering same-day and next-day delivery.

Before deciding which arrangements you want to buy, you should understand the difference between 1-800-Florals' arrangements that are fulfilled through a florist network, and their direct-ship next-day flowers and bouquets. The latter come at a discount - but they also come in a gift box, unarranged. As the site says, "they are not recommended for delivery [to any] location where it would be inconvenient for the recipient to arrange the flowers". Keep that in mind as you browse your options.

The 1-800-Florals site isn't the freshest flower in the bouquet, so to speak. The look and feel is dated, and shoppers have to hunt around to find what they want. The easiest way is to either browse the 75+ options on the main page - which are automatically presented from highest price to lowest, by the way - or to choose from the Shop by Occasion or Shop by Product in the dropdown options at the top of the page.

As we started looking through our options, things got confusing. For example, when we looked at a basic arrangement of 3 pink and 3 yellow roses, we were given the option to choose between three prices, one of which said, "as shown". According to the information offered under "Why Three Prices?", selecting a higher or lower price changes the "presentation value" of the flower delivery. But, other than showing three bouquets of increasing size, the site doesn't explain what you'll get: just a vague "longer stems, larger blossoms, a fancier vase" description of possibilities. We would definitely prefer to know what we're paying for, instead of paying a higher price for something we hope will be nice and not too expensive.

Speaking of expensive, 1-800-Florals charges a hefty $19.99 delivery/service fee on every order. That might not seem like much if you're ordering their most premium arrangement at $89.95. But, if you're ordering their lowest-priced arrangement at $29.95, spending almost double to include the delivery might have you looking at other online florists. That delivery fee is also a steep increase over the $7.95 they charged in the past.

While we appreciate 1-800-Florals' long history and reputation, their options for flower delivery are much more expensive than the competition - without adding any increased value for your dollar in return.

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2 stars
Send Flowers

SEND FLOWERS

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Cost:

$29.99 to $584.99

Send Flowers is your average flower delivery site. At one time, they came in as our first-place service, because of their easy-to-use website and high-quality arrangements. What's changed?

The site itself is still simple to navigate. Shop by occasion, like birthdays or sympathy, or by flower type and price. The main page shows plenty of options, and each individual product page is clearly laid out: choose regular, deluxe or premium bouquets, add extras like balloons or stuffed animals, and select any available delivery date. So far, so good.

But, looking at recent customer experiences, we discovered that more than a few problems have emerged with Send Flowers delivery service. One review we found suggested that Send Flowers is better for deliveries within larger cities; when trying to deliver outside of a metro area in Wisconsin, the customer's order was cancelled because the only florist within 20 miles refused to make the delivery.

Send Flowers also seems to have a problem with consistency. One customer took photos of an arrangement sent to two different cities for Mother's Day; not only did they look completely different from each other, but the bouquets didn't look anything remotely as lush and full as the picture on the website.

And, although Send Flowers advertises a 100% satisfaction guarantee, complete with refund or redelivery, customer experience doesn't match that. Many people said they were only offered a discount on a future order, even when their flowers were delivered days later than originally promised. That's not much consolation when a delivery consists of floral arrangements for a funeral, and they don't arrive when needed.

Unfortunately, Send Flowers has decreased considerably in their attention to detail and commitment to customer service since our last review. You'll probably receive better service with one of the higher-performing flower delivery companies.

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Continued from above

Also, when paired with an additional surprise like chocolates or a beautiful crystal vase, flowers can leave a lasting impression when delivered to the home or office.

How can you tell which Flower Delivery service to use? Naturally, you want to select a business that will make sure that your selected arrangement is delivered to the right person, the right address, and in fresh, pristine condition. As you consider the various businesses that offer Flower Delivery, keep in mind these basic criteria:

  • Cost. How much will you spend to get the bouquets and blooms you want to send? Is delivery included, or will you pay an extra fee?
  • Selection. Does the florist offer a good variety of arrangements? Can you add extra items like candies or stuffed animals?
  • Reputation. What do previous customers say about the Flower Delivery service? Were their flowers delivered on time and in good condition? Does the florist have a satisfaction guarantee, in case your delivery doesn't go to the right address or there are other issues?

TopConsumerReviews.com has reviewed and ranked the best Flower Delivery services available today. We hope this information helps you select the florist that can help put a smile on someone's face today!

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