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      April 3, 2020

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  9. Send Flowers
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Flowers Fast vs Send Flowers

Best Flower Delivery

To help you find the Best Flower Delivery, TopConsumerReviews.com provides you with an in-depth comparison of Flowers Fast and Send Flowers.

To see ALL of our reviews for the Best Flower Delivery, please Click Here

Who offers the best Flower Delivery service? If you're trying to put a smile on someone's face, few things work as effectively - and beautifully - as fresh flowers. Research done by LaSalle University and Rutgers University show that when people receive flowers, they're happier in the short-term, their mood is boosted over the long-term, and they feel more connected to the sender.

There really is something to the idea of "flower power"! Even the practice of feng shui associates fresh-cut flowers with increasing abundance and positive energy. Is it any wonder that so many people choose Flower Delivery to celebrate important moments like the birth of a child, to share the grief in times of bereavement, and even as a "just because" pick-me-up for a friend or loved one?

Continue reading below reviews

Best Reviews

2020

Flower Delivery Reviews

4 stars
Flowers Fast

FLOWERS FAST

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Cost:

From $29.90 to $497.90

Headquartered in New York, Flowers Fast has been delivering floral joy for more than 20 years. Since our last review, the company has made some impressive upgrades to their website, making it a much more pleasant - and intuitive - ordering experience.

Navigation options let you shop by Occasion, Popular products, Specialties, Colors, Collections, and Sympathy bouquets and arrangements. Another way of shopping the site that we particularly liked was under Search. There, you can find bouquets that are specifically available through Same-Day Florist Delivery or via FedEx/UPS Next-Day or Ground, depending on how fast you need your flowers to arrive.

You can also use this section of the site to shop by price range, collections (like Better Homes & Gardens or Patriotic Flowers), or, our favorite, search for bouquets with certain flowers included. So, if your lucky recipient is a huge fan of lavender or you want to make a splash with orchids in your arrangement, you can quickly find all of the possibilities that match.

And, believe us when we say that you'll want to narrow down the options in some way - because they are plentiful when using Flowers Fast for your delivery. In the Anniversary/Romance category alone, there were over 130 choices. In general, you'll find bouquets and arrangements for every price point, from small potted flowers for less than $30 (and non-flower gifts as well), up to lavish luxury rose bouquets for over $300.

Plus, Flowers Now offers many options for funerals and memorial services, like casket sprays, easel-stand arrangements, and more. Lots of online flower delivery services don't provide that, making this a good choice if you need a special arrangement when a loved one passes.

When you get to the order form, you'll have options to upgrade your flowers (making the arrangement larger and with more premium blooms), add a balloon or a plush bear, or to add a box of chocolates. Pay close attention to all of the boxes on the order page: you may need to enter color requests for the flowers in your arrangement, enter your gift message/occasion, and so on. One important part is where it says, "substitute similar product if available". That part is automatically set to "yes", so you'll have to change it to "no" if you only want the exact arrangement featured on the site at the time of your order.

The order page itself is still a little outdated. When it's time to pay, you'll either be redirected to a third-party transaction processing site or to PayPal, depending on which one you choose.

During our most recent visit to the site, we also spotted a pop-up asking if we wanted a discount code. We had to click "yes" and then "allow" - which usually are the settings for giving a site permission to show notifications in our browser. We don't know about you, but most customers prefer to get discounts through an email newsletter, not by actually adding permissions within the browser itself. A handful of customers mentioned that they never got a discount offer, and others referred to coupon codes that didn't work.

The only significant customer complaints we could find about Flowers Fast were almost unanimously regarding the price. While you'll spend approximately the same for the bouquets and arrangements themselves as you would with most rival online florists, the delivery charges can make Flowers Fast more expensive. For example, the least expensive gift we could find was a Perfect Pear Gift Basket for $19.90 - but the delivery fee was $20.99, more than the gift itself. Mysteriously, on the most expensive bouquet (that Lavish Luxury Rose Bouquet we mentioned earlier), the delivery fee was only $16.95.

On a positive note, Flowers Fast has a good reputation with the majority of people who have used their flower delivery service. Multiple people describe beautiful bouquets that arrived exactly on time and were better than expected, and several customers say they've received that level of quality across many years as repeat clients. That's always a plus!

We're really happy to see all of the positive changes that Flowers Fast has made, especially with the upgraded website that makes it much easier to find the right flowers for any occasion. While they could be more consistent with their delivery costs, this flower delivery service has a strong selection of bouquets and arrangements for every occasion - including some occasions you might not find when shopping other florists.

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2 stars
Send Flowers

SEND FLOWERS

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Cost:

$29.99 to $584.99

Send Flowers is your average flower delivery site. At one time, they came in as our first-place service, because of their easy-to-use website and high-quality arrangements. What's changed?

The site itself is still simple to navigate. Shop by occasion, like birthdays or sympathy, or by flower type and price. The main page shows plenty of options, and each individual product page is clearly laid out: choose regular, deluxe or premium bouquets, add extras like balloons or stuffed animals, and select any available delivery date. So far, so good.

But, looking at recent customer experiences, we discovered that more than a few problems have emerged with Send Flowers delivery service. One review we found suggested that Send Flowers is better for deliveries within larger cities; when trying to deliver outside of a metro area in Wisconsin, the customer's order was cancelled because the only florist within 20 miles refused to make the delivery.

Send Flowers also seems to have a problem with consistency. One customer took photos of an arrangement sent to two different cities for Mother's Day; not only did they look completely different from each other, but the bouquets didn't look anything remotely as lush and full as the picture on the website.

And, although Send Flowers advertises a 100% satisfaction guarantee, complete with refund or redelivery, customer experience doesn't match that. Many people said they were only offered a discount on a future order, even when their flowers were delivered days later than originally promised. That's not much consolation when a delivery consists of floral arrangements for a funeral, and they don't arrive when needed.

Unfortunately, Send Flowers has decreased considerably in their attention to detail and commitment to customer service since our last review. You'll probably receive better service with one of the higher-performing flower delivery companies.

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Continued from above

Also, when paired with an additional surprise like chocolates or a beautiful crystal vase, flowers can leave a lasting impression when delivered to the home or office.

How can you tell which Flower Delivery service to use? Naturally, you want to select a business that will make sure that your selected arrangement is delivered to the right person, the right address, and in fresh, pristine condition. As you consider the various businesses that offer Flower Delivery, keep in mind these basic criteria:

  • Cost. How much will you spend to get the bouquets and blooms you want to send? Is delivery included, or will you pay an extra fee?
  • Selection. Does the florist offer a good variety of arrangements? Can you add extra items like candies or stuffed animals?
  • Reputation. What do previous customers say about the Flower Delivery service? Were their flowers delivered on time and in good condition? Does the florist have a satisfaction guarantee, in case your delivery doesn't go to the right address or there are other issues?

TopConsumerReviews.com has reviewed and ranked the best Flower Delivery services available today. We hope this information helps you select the florist that can help put a smile on someone's face today!

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