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      January 23, 2020

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From You Flowers vs Pro Flowers

Best Flower Delivery

To help you find the Best Flower Delivery, TopConsumerReviews.com provides you with an in-depth comparison of From You Flowers and Pro Flowers.

To see ALL of our reviews for the Best Flower Delivery, please Click Here

Who offers the best Flower Delivery service? If you're trying to put a smile on someone's face, few things work as effectively - and beautifully - as fresh flowers. Research done by LaSalle University and Rutgers University show that when people receive flowers, they're happier in the short-term, their mood is boosted over the long-term, and they feel more connected to the sender.

There really is something to the idea of "flower power"! Even the practice of feng shui associates fresh-cut flowers with increasing abundance and positive energy. Is it any wonder that so many people choose Flower Delivery to celebrate important moments like the birth of a child, to share the grief in times of bereavement, and even as a "just because" pick-me-up for a friend or loved one?

Continue reading below reviews

Best Reviews

2020

Flower Delivery Reviews

2 stars
From You Flowers

FROM YOU FLOWERS

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Cost:

$24.99 to $261.24

From You Flowers was once at the top of the market when it came to flower delivery. You can still find their "best value" and "best overall quality and price" awards proudly displayed on their site - awards won almost 10 years ago. Are they still the florist of choice?

Their online store still features plenty of bouquets and other floral arrangements, along with plants, gift baskets and food. The site continues to be easy to use; shop by categories featured at the top of the page and select the flowers that interest you. You'll see a detailed description of what's included, and most of the arrangements we saw included a vase at no extra charge: a perk compared with several competitors. You can also opt for Regular, Deluxe, and Premium versions, though you won't be told exactly how much more "deluxe and premium" your delivery will be. And, you still have the ability to add balloons, chocolate, or a teddy bear to your order.

We were also shocked to see how many reviews From You Flowers has on third-party, independently-verified sites: over a million on one site alone! But, despite the company claiming to have over 5 million satisfied customers, the ones we heard from were anything but happy with the flowers delivered by From You.

We found far too many instances where the wrong items were delivered, and customers were only given a percentage of their purchase price as a refund. Also, many people said that the arrangements and bouquets were of a much poorer quality than what was shown on the From You Flowers site - one person described it as paying an expensive middleman to deliver the same bouquets you could buy yourself at the local grocery store.

We're glad to see that this company is accredited by the Better Business Bureau and had an "A+" rating at the time of our most recent review. Unfortunately, that doesn't do much to fix problems like having flowers delivered after a funeral ends (instead of on time for the service) or refusing to offer a full refund when a delivery goes completely missing.

From You Flowers needs to make big changes to stay competitive within the flower delivery market. For now, we suggest you take a look at one of the better-rated services in our review.

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2 stars
Pro Flowers

PRO FLOWERS

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Cost:

$19.99 to $379.99

Pro Flowers has been in operation since 1998, as part of a group of brands that includes Red Envelope Gifts, Personal Creations, Shari's Berries and more. Their parent company, Provide Commerce Inc., enjoys an "A" rating with the Better Business Bureau.

Using the Pro Flowers website is a smooth experience. Multiple categories at the top of the page allow you to go right to what you want:

  • Birthday
  • Sympathy
  • Occasion
  • Flowers
  • Plants
  • Gourmet
  • Specials
  • International
  • Same Day

Once you've narrowed down the possibilities, you can easily see a detailed list of what's included. For example, in the Pink & Purple Love Bouquet, your recipient will get an arrangement that includes 2 Pink Oriental lilies, 2 Green fuji mums, 8 Purple & Dark Pink roses, and so on. In the past, all Pro Flowers deliveries came in a box with no vase, but in the time since our last review, most of their flowers have vase options - some included for no extra charge, and decorative/fancy vases available for an additional fee.

You can also see exactly when your flowers can be delivered. Look for the place where it says, "available as early as" and "pick a delivery date". After you choose the date, the next screen in the checkout process shows you add-ons, like greeting cards, spa sets, and stuffed animals. Pro Flowers has some of the steepest fees of any flower delivery service we reviewed: $19.99 for standard, plus an extra $2.99 "care and handling" charge. If you selected guaranteed morning delivery, holiday service, or Saturday delivery, you'll pay an extra $9.99 to $14.99.

But, what you really want to know is "How do they measure up when it comes to flower delivery?" That's the right question to ask. Despite such a good reputation with the BBB, customer feedback is much less reassuring. Even though the company offers a 7-day freshness guarantee and says that all of their deliveries go through a "strict 7-step quality assurance process", their real-world results seem anything but meticulously-arranged and fresh.

We were disappointed to read many comments from unhappy customers who described the flowers in their delivery as the worst they'd ever seen - and that's not even counting the people whose orders never came at all. Another complaint said that the chocolate their mom received for her birthday was not only late, but the box was full of ants. The only redeeming factor is that the customer did get a prompt refund from Pro Flowers.

That prompt refund - both for that shopper and for others we found - and the good rating with the BBB are the only two reasons that Pro Flowers isn't ranked lower in our review. Every other factor points to this business doing a much worse-than-average job of making customers happy with their flower delivery service.

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Continued from above

Also, when paired with an additional surprise like chocolates or a beautiful crystal vase, flowers can leave a lasting impression when delivered to the home or office.

How can you tell which Flower Delivery service to use? Naturally, you want to select a business that will make sure that your selected arrangement is delivered to the right person, the right address, and in fresh, pristine condition. As you consider the various businesses that offer Flower Delivery, keep in mind these basic criteria:

  • Cost. How much will you spend to get the bouquets and blooms you want to send? Is delivery included, or will you pay an extra fee?
  • Selection. Does the florist offer a good variety of arrangements? Can you add extra items like candies or stuffed animals?
  • Reputation. What do previous customers say about the Flower Delivery service? Were their flowers delivered on time and in good condition? Does the florist have a satisfaction guarantee, in case your delivery doesn't go to the right address or there are other issues?

TopConsumerReviews.com has reviewed and ranked the best Flower Delivery services available today. We hope this information helps you select the florist that can help put a smile on someone's face today!

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