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      October 16, 2019

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Send Flowers vs Pro Flowers

Best Flower Delivery

To help you find the Best Flower Delivery, TopConsumerReviews.com provides you with an in-depth comparison of Send Flowers and Pro Flowers.

To see ALL of our reviews for the Best Flower Delivery, please Click Here

Who offers the best Flower Delivery service? If you're trying to put a smile on someone's face, few things work as effectively - and beautifully - as fresh flowers. Research done by LaSalle University and Rutgers University show that when people receive flowers, they're happier in the short-term, their mood is boosted over the long-term, and they feel more connected to the sender.

There really is something to the idea of "flower power"! Even the practice of feng shui associates fresh-cut flowers with increasing abundance and positive energy. Is it any wonder that so many people choose Flower Delivery to celebrate important moments like the birth of a child, to share the grief in times of bereavement, and even as a "just because" pick-me-up for a friend or loved one?

Continue reading below reviews

Best Reviews

2019

Flower Delivery Reviews

2 stars
Send Flowers

SEND FLOWERS Visit Site

Cost:

$29.99 to $584.99

Send Flowers is your average flower delivery site. At one time, they came in as our first-place service, because of their easy-to-use website and high-quality arrangements. What's changed?

The site itself is still simple to navigate. Shop by occasion, like birthdays or sympathy, or by flower type and price. The main page shows plenty of options, and each individual product page is clearly laid out: choose regular, deluxe or premium bouquets, add extras like balloons or stuffed animals, and select any available delivery date. So far, so good.

But, looking at recent customer experiences, we discovered that more than a few problems have emerged with Send Flowers delivery service. One review we found suggested that Send Flowers is better for deliveries within larger cities; when trying to deliver outside of a metro area in Wisconsin, the customer's order was cancelled because the only florist within 20 miles refused to make the delivery.

Send Flowers also seems to have a problem with consistency. One customer took photos of an arrangement sent to two different cities for Mother's Day; not only did they look completely different from each other, but the bouquets didn't look anything remotely as lush and full as the picture on the website.

And, although Send Flowers advertises a 100% satisfaction guarantee, complete with refund or redelivery, customer experience doesn't match that. Many people said they were only offered a discount on a future order, even when their flowers were delivered days later than originally promised. That's not much consolation when a delivery consists of floral arrangements for a funeral, and they don't arrive when needed.

Unfortunately, Send Flowers has decreased considerably in their attention to detail and commitment to customer service since our last review. You'll probably receive better service with one of the higher-performing flower delivery companies.

Visit Site

2 stars
Pro Flowers

PRO FLOWERS Visit Site

Cost:

$19.99 to $379.99

Pro Flowers has been in operation since 1998, as part of a group of brands that includes Red Envelope Gifts, Personal Creations, Shari's Berries and more. Their parent company, Provide Commerce Inc., enjoys an "A" rating with the Better Business Bureau.

Using the Pro Flowers website is a smooth experience. Multiple categories at the top of the page allow you to go right to what you want:

  • Birthday
  • Sympathy
  • Occasion
  • Flowers
  • Plants
  • Gourmet
  • Specials
  • International
  • Same Day

Once you've narrowed down the possibilities, you can easily see a detailed list of what's included. For example, in the Pink & Purple Love Bouquet, your recipient will get an arrangement that includes 2 Pink Oriental lilies, 2 Green fuji mums, 8 Purple & Dark Pink roses, and so on. In the past, all Pro Flowers deliveries came in a box with no vase, but in the time since our last review, most of their flowers have vase options - some included for no extra charge, and decorative/fancy vases available for an additional fee.

You can also see exactly when your flowers can be delivered. Look for the place where it says, "available as early as" and "pick a delivery date". After you choose the date, the next screen in the checkout process shows you add-ons, like greeting cards, spa sets, and stuffed animals. Pro Flowers has some of the steepest fees of any flower delivery service we reviewed: $19.99 for standard, plus an extra $2.99 "care and handling" charge. If you selected guaranteed morning delivery, holiday service, or Saturday delivery, you'll pay an extra $9.99 to $14.99.

But, what you really want to know is "How do they measure up when it comes to flower delivery?" That's the right question to ask. Despite such a good reputation with the BBB, customer feedback is much less reassuring. Even though the company offers a 7-day freshness guarantee and says that all of their deliveries go through a "strict 7-step quality assurance process", their real-world results seem anything but meticulously-arranged and fresh.

We were disappointed to read many comments from unhappy customers who described the flowers in their delivery as the worst they'd ever seen - and that's not even counting the people whose orders never came at all. Another complaint said that the chocolate their mom received for her birthday was not only late, but the box was full of ants. The only redeeming factor is that the customer did get a prompt refund from Pro Flowers.

That prompt refund - both for that shopper and for others we found - and the good rating with the BBB are the only two reasons that Pro Flowers isn't ranked lower in our review. Every other factor points to this business doing a much worse-than-average job of making customers happy with their flower delivery service.

Visit Site

Continued from above

Also, when paired with an additional surprise like chocolates or a beautiful crystal vase, flowers can leave a lasting impression when delivered to the home or office.

How can you tell which Flower Delivery service to use? Naturally, you want to select a business that will make sure that your selected arrangement is delivered to the right person, the right address, and in fresh, pristine condition. As you consider the various businesses that offer Flower Delivery, keep in mind these basic criteria:

  • Cost. How much will you spend to get the bouquets and blooms you want to send? Is delivery included, or will you pay an extra fee?
  • Selection. Does the florist offer a good variety of arrangements? Can you add extra items like candies or stuffed animals?
  • Reputation. What do previous customers say about the Flower Delivery service? Were their flowers delivered on time and in good condition? Does the florist have a satisfaction guarantee, in case your delivery doesn't go to the right address or there are other issues?

TopConsumerReviews.com has reviewed and ranked the best Flower Delivery services available today. We hope this information helps you select the florist that can help put a smile on someone's face today!

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