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Live and Sleep vs Nectar

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LIVE AND SLEEP

Live and Sleep is a newer, U.S. based company that offers memory foam mattress shoppers affordably priced, eco-friendly and comfortable options. Featured in the Miami Herald, Boston.com, Star Tribune, ABC News, and Fox News, Live and Sleep mattresses are sized and priced in a range that is likely to meet everyone's needs. Online publication "The Good Trade" noted that the Live and Sleep company is "truly trying to make an eco-friendly product".

Features of the Live and Sleep foam mattress line include:

  • Memory foam that conforms to the body
  • A high-density support core that provides the right support
  • An eco-friendly construction that is CertiPUR-US certified, meaning it is guaranteed to use fewer chemicals than other mattress manufacturers
  • A quarterly donation of a portion of the purchase price to the National Alliance to End Homelessness

Live and Sleep's concept is a bit unique in that their foam mattresses are not sold in stores. Live and Sleep understands that most people can't truly try out a mattress unless it's in their own private home. Therefore, mattresses are sold online and come with a solid return policy.

The thicknesses and sleep trial periods of the mattresses are:

  • Classic (10" thick) including a 30-day sleep trial period
  • Elite (10" thick) including a 75-day sleep trial period
  • Luxury (12" thick) including a 100-day sleep trial period

With the Classic mattresses, there is a break-in period of 1-15 nights and they are eligible for return between 16 and 30 nights. With the Elite and Luxury mattresses, there is a break-in period of 1-50 nights and they are eligible for return between 51 and 100 nights. Customer support and returns are handled through an online form, email, and a toll-free phone number. Live and Sleep will provide customers a full refund or a different mattress, if their initial purchase doesn't meet their needs.

Out of 250 verified buyer reviews on their website, an impressive 78% gave their purchase a five-star review. The two through four star verified buyer reviews on the Live and Sleep website included a mix of mostly happy or neutral reviews with one or two minor complaints as well as complaints about the construction of the mattress, temperature, advertised vs. real firmness, and a difference in the advertised country of manufacture (United States) vs. what was found on the tag (China).

Only four verified buyer reviews on the Live and Sleep website were one-star reviews and many of them were inconclusive as the buyers hadn't had enough time to know for certain whether the mattress was going to work for them. The complaints included having to return the mattress because it wasn't comfortable to sleep on, the mattress being the wrong size for the bed, and late delivery of the mattress.

In a short period of time, Live and Sleep foam mattresses have produced a long list of happy customers. While their selection is limited to only 3 types of mattresses they of most shoppers. And, the return policy guarantees that if you are unhappy for any reason, you can get your money back or try another mattress. Live and Sleep provides quality memory foam mattresses at reasonable prices that shoppers can feel confident buying.

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NECTAR

Nectar entered the race for "best foam mattress" back in 2016, offering some advantages over many of their competitors:

  • 365-night trial: nap, sleep, and hang out on your bed for up to a calendar year. If you're not satisfied, you can get a full refund.
  • "Forever Warranty": the mattress is covered for as long as you own it
  • Free shipping and returns
  • Unique construction: several types of CertiPUR-US Certified foam (quilted gel memory, adaptive hi-core memory, etc.), cooling cover

Nectar is also more affordably priced than many of the other foam mattresses on the market. At the time of our most recent review, there was a promotion in place that offered $125 off any mattress purchase, making it possible to get a twin for just $399 and a king for $899. Shipping is always free.

So, now that Nectar has had a few years to prove themselves, how do they measure up when it comes to actual customer experiences? Reviews are mixed. Looking at the 5000+ comments on the Nectar site itself, most people are very satisfied: 4.8 stars out of 5, on average. The most positive reviews say that their Nectar mattress delivered a better night's sleep than they ever thought possible, even after many months (and even years) of use - especially for people who prefer the "just right" medium firm support that Nectar foam mattresses offer.

We also appreciate that they've expanded their available methods of contacting the company; we were able to reach company reps almost immediately when using the toll-free number and the live chat, both of which are available 7 days a week from 6A-9P PST.

However, despite these improvements, Nectar still seems to have an Achilles' heel when it comes to customer service. Since our last review, the company earned a rating with the Better Business Bureau: a less-than-impressive "B-", with more than 200 closed complaints over the last year alone. The most frequent issue? Delivery. While every mattress says that it will ship within 5-7 business days, actual delivery times can take as long as a month. When some customers reach out to Nectar for updates, they get conflicting information: "it's on the way", "it'll be shipped in a few days", and even "we're not sure when it will ship". Unfortunately, your credit card will be charged as soon as you place the order, no matter how long it takes for your mattress to arrive.

Another common delivery problem is that the mattress and optional foundation are often shipped separately, leaving customers with just the mattress and nothing to put it on.

We also found more than a few complaints that returning the mattress is not as easy as Nectar advertises, especially when trying to make a claim using the "forever warranty".

In short, the Nectar mattress may give you a comfortable night's sleep, once it actually arrives. We're glad to see that the company has made progress with their customer service availability, and their mattresses do have quite a few happy sleepers. However, we'd like to see further improvements in the company's BBB rating and overall customer experience in order to consider Nectar more competitive with other foam mattresses on the market.

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Foam Mattresses

To help you find the Best Foam Mattresses, TopConsumerReviews.com provides you with an in-depth comparison of Live and Sleep and Nectar.

Foam Mattresses are the latest trend in the mattress industry. A few years ago consumers were able to choose between one or two foam mattress brands - but now, several companies compete in the memory foam mattress business.

Adults are attracted to both the comfort and support that a well-made foam mattress provides, especially over the standard spring mattress. Many people that have complained of back pain for years are now finding relief from simply buying a new mattress made of foam. The design of foam mattresses eliminates the pressure points that can cause body pain and restless sleep.

With a number of new companies entering the foam mattress market, it's important to know what to look for when shopping for a foam mattress. Before you make the move to purchase a foam mattress, you should consider the following:

  • Cost.  What is the price range for the foam mattresses offered?
  • Customer Feedback.  What are customers saying about their experiences with the foam mattresses and the company's they bought them from?
  • Return Policy.  In the event you're not satisfied with your purchase, does the company enable you to return the foam mattress for a full refund?
  • Guarantee.  If your foam mattress breaks or disappoints you in a few years, is it still covered under warranty? For how long?

TopConsumerReviews.com has reviewed and ranked the best Foam Mattresses available today. We hope these reviews help you find that perfect night's sleep right away!



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