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      December 9, 2019

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From You Flowers vs Gift Basket

Best Gift Baskets

To help you find the Best Gift Baskets, TopConsumerReviews.com provides you with an in-depth comparison of From You Flowers and Gift Basket.

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Where can you find the best Gift Baskets? Gift-giving can be a challenge - what do you give your neighbor who just had a baby? What arrangement sends the right message to a colleague, striking the perfect balance of "wow" and "professional"? And, everyone knows that gift cards are just plain boring, right?

Gift baskets hit all the right notes no matter the occasion: expertly packaged, beautifully arranged, and full of an assortment of the perfect snacks, toys, or other items designed to match the moment. The sky is truly the limit, with budget-friendly gift baskets that might have a small toy and a candy bar for a child's birthday, all the way up to the most decadent, luxurious array of fine wine and gourmet cheese to commemorate a long-anticipated promotion.

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Best Reviews

2019

Gift Basket Reviews

2 stars
From You Flowers

FROM YOU FLOWERS

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Cost:

From $36 to $385

Don't be fooled by the name: From You Flowers has an extensive line of gift baskets that include way more than just roses and tulips. That's a big change from the last time we evaluated this gift basket store, when they had little to offer and what they did have was difficult to sort through.

From your first moment on the Gift Baskets page of the site, you'll see right away that they have more than 300 options to choose from. You can sort them by price range and best sellers, or go to the navigation links on the left side to shop by occasion or type of gift.

This is also one of the only gift basket retailers that offers same-day delivery on selected orders. You can find that link on the left side of the page. Also, as you browse the options, each gift basket is clearly labeled as Same Day or Next Day delivery, making this a great choice if you need your gift to arrive very soon.

On the lowest end of the price range on From You Flowers, most of the choices under "Gift Baskets"...aren't actually baskets. Instead, you'll find roses with stuffed animals, chocolate-covered strawberries, and balloons. The first actual gift basket is the Sweetest Candy design, which includes several varieties of candy you'd probably find in the checkout aisle at your grocery store. You've got 3 price points for this gift basket: $37.99 for Regular, $47.49 for Deluxe, and $56.99 for Premium - but no description to let you know exactly what the upgraded options include, other than "more candy" than the original. You'll also see add-on possibilities for balloons and teddy bears.

The luxury end of the price scale at From You Flowers includes the Absolute Decadence gift basket. Once again, you have Regular, Deluxe and Premium options, ranging in price from $384.74 to $403.74 - and still with very few details to tell you exactly how much to expect. In general, this arrangement includes candies from Harry London, such as truffles, pralines, and chocolate espresso squares in a woven willow basket.

Although you won't see it in the previews of each gift basket, there may be customer reviews available when you click on specific items. For example, the candy basket we described had an average rating of 4.6/5 stars across two dozen reviews, while the Absolute Decadence assortment had no reviews at all.

When we ordered our gift basket, everything went smoothly until we got to the actual order/payment process. The $14.95 service/handling fee wasn't disclosed until the final "review order" page, which felt very underhanded. We appreciated the mysterious "impact radius discount" of $20.75 we were given, but then frustrated again when a link to "delivery rebate" popped up a blank screen. Finally, the basket we selected was listed at a discounted price on the site, but when we got to the final page before clicking "send order", we saw that it had reverted to the more expensive price. Maybe that's where the "delivery rebate" came in, but there was no explanation to confirm that conclusion.

While we appreciate From You Flowers' 100% satisfaction guarantee that offers you a refund or redelivery, that doesn't do much when gift baskets arrive late or not at all. Even the most impressive assortment of treats and presents isn't very impressive if it misses the person's birthday, and what good is a sympathy arrangement if it's delivered well after the memorial service?

Those are the kinds of complaints - hundreds of them - that we found when looking at this retailer's reputation on the BBB site. Yes, they respond appropriately to each complaint, which is largely why this store still has an "A+" rating there, but how much frustration and disappointment are you willing to risk? Given how much we experienced during the order process alone, we're not optimistic about the final outcome of any gift basket order placed with this store.

With so many options available when shopping for a gift basket, From You Flowers just doesn't deliver the kind of customer experience you deserve. We recommend that you consider the higher-ranked retailers in our review when placing your order.

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1 star
Gift Basket

GIFT BASKET

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Cost:

From $30 to $600+

Gift Basket offers premade and build-your-own gift baskets in a number of varieties. You can choose options for many occasions like birthdays and baby showers, as well as a range of assortments that include food, spa products and more. Also, on your first visit to the site, you'll probably get a pop-up with a 10% discount if you provide your email address.

Using this site was frustrating. Every time we tried to sort through our options by price, it took us to the "build it yourself" page. Once we picked an individual gift basket we liked, we didn't have a problem adding it to the cart, though. And, unlike some gift basket stores we evaluated, this store makes it very clear what exactly is included with your purchase. You can also select add-ons like balloons, wine, and more.

Unfortunately, the ordering process was also aggravating. We couldn't even see how much we'd pay for shipping unless we actually placed our order. And, when we tried to edit the shipping - thinking that maybe UPS Ground was the default and included for free - we got no other choices, and still no price listed for delivery.

Gift Basket has a disappointing return policy. Their 100% satisfaction guarantee only applies when a gift basket is returned in an unopened condition - and you'll still have to pay a $25 restocking fee. So, even if you're completely unhappy with the quality of the gift basket you ordered, one of the items is damaged, or a food product is spoiled, too bad: no refund for you.

And, when a company has an "F" rating from the Better Business Bureau, you know it's buyer beware. No response from customer service when expensive deliveries never arrive, gift baskets that don't look anything like what was advertised, and nasty customer representatives are just some of the complaints leading to this poor reputation. And yet, Gift Basket proudly displays the BBB "Accredited Business" logo at the bottom of their site.

We can't think of one good reason to order a gift basket from this company. This is the lowest-ranked gift basket store in our review.

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Continued from above

But, as you'll quickly notice as you begin to shop for a gift basket, some companies consistently deliver high-quality selections while others provide just the bare minimum and don't put much thought or effort into the presentation or the included items.

To make sure that your gift basket is a delivery that impresses, here are several criteria to keep in mind as you consider the gift basket companies on the market today:

  • Variety. How many options does the service offer? Within a single category (e.g. baby shower, wedding, get well soon), do you have a number of choices?
  • Quality. Are the products gourmet, high-end, and/or well-constructed, or are you getting cheap things you could buy at a supermarket or dollar store?
  • Price. What will you spend on the gift basket of your choice? Do you get a good value for what you spend, especially compared with other stores? Does the company offer any customer-friendly perks like free shipping?
  • Customer Service. How easy does the gift basket company make it to find what you want? Do they offer a satisfaction guarantee if the basket is late or just doesn't meet expectations? What do previous customers have to say about their experience with the company?

TopConsumerReviews.com has reviewed and ranked the best gift baskets available today. We hope this information helps you find the perfect basket for your next gift-giving occasion!

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