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      November 18, 2019

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Pemberton Farms vs From You Flowers

Best Gift Baskets

To help you find the Best Gift Baskets, TopConsumerReviews.com provides you with an in-depth comparison of Pemberton Farms and From You Flowers.

To see ALL of our reviews for the Best Gift Baskets, please Click Here

Where can you find the best Gift Baskets? Gift-giving can be a challenge - what do you give your neighbor who just had a baby? What arrangement sends the right message to a colleague, striking the perfect balance of "wow" and "professional"? And, everyone knows that gift cards are just plain boring, right?

Gift baskets hit all the right notes no matter the occasion: expertly packaged, beautifully arranged, and full of an assortment of the perfect snacks, toys, or other items designed to match the moment. The sky is truly the limit, with budget-friendly gift baskets that might have a small toy and a candy bar for a child's birthday, all the way up to the most decadent, luxurious array of fine wine and gourmet cheese to commemorate a long-anticipated promotion.

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Best Reviews

2019

Gift Basket Reviews

3.5 stars
Pemberton Farms

PEMBERTON FARMS Visit Site

Cost:

From $30 to $295

Pemberton Farms Marketplace started in 1930 as a fruit and vegetable shop in Massachusetts. Still run as a family-owned business, the company is a combination of specialty grocery store, garden center, and premium gift supplier.

Shopping the Pemberton Farms website was hit-or-miss. We found a promotional discount order for a holiday that was months away (in either direction on the calendar), and there were a few broken links at the bottom of the site (e.g. Our History under the About Us section).

There also was no dedicated page specifically for Gift Baskets. You'll have to look for your options under each of these product categories:

  • Fruit & Gourmet Baskets
  • Gourmet Food Gifts
  • Chocolate & Candy
  • Cakes & Desserts
  • Bath, Home & Pet
  • Holidays
  • Business Gifts
  • Gifts on Sale
  • Ruma Fruit Gifts

You can also shop by occasion, but you'll still have to search for Gift Basket options in each of those categories.

Our favorite gift baskets sold by Pemberton Farms are the New England Baskets. You'll find these under the Fruit & Gourmet Baskets section of the store. Here are some of the delicious varieties you can send to a lucky recipient:

  • The Farmhouse Breakfast: for $79.95, this basket includes Pemberton's buttermilk and buckwheat pancake mixes, 2 jars of homemade jam, Vermont maple syrup, 1 lb. each of smoked bacon and sausage, La Colombe coffee, Boston Harbor teas, and a 1-lb. loaf cake.
  • The New England Variety Pack: "a deliciously compact taste of New England", this gift comes with 1.5 lbs. of creamed honey, a jar of raspberry/peach preserves, a jar of hot sweet mustard, one pint of Vermont maple syrup, 1 lb. of Vermont cheddar cheese, and 3 lbs. of Black Forest Ham. Although it's delivered in a box and not a basket, this selection is still a tasty choice for $99.95.
  • The New England Executive Pack: delivered in a wood-woven picnic basket, this arrangement includes a 14-16lb. smoked ham, 2 lbs. of smoked bacon, 2 lbs. of Vermont sharp cheddar cheese and a quart of maple syrup. This is priced at $269.95.

You'll also find plenty of traditional options as you browse the site. From wine to fruit, chocolate to baby gifts, Pemberton has it - though their selection isn't the most robust we've seen when comparing gift basket companies.

Shipping costs at Pemberton are determined by weight. You'll pay $14.95 for gifts under 11 lbs., $29.95 for orders weighing up to 20 lbs., and so on. While that's more expensive than many of the gift basket companies we reviewed, we appreciate that this retailer is upfront with those fees instead of letting it be a surprise during the checkout process.

Pemberton Farms offers a "Perfect Delivery Guarantee": if you're unhappy with your gift basket for any reason, you're eligible for a full refund or an appropriate replacement. As with most companies, this assumes that you gave the correct delivery address; they're not responsible for gifts that arrive in poor condition due to being sent to the wrong place if you put in an incorrect address.

We like shopping with family-owned businesses, and Pemberton Farms gives every indicator that they provide a good customer service experience when ordering through their online store. While their site and selection aren't as impressive as some of the highest-ranked gift basket companies we evaluated, Pemberton Farms is still worth considering for your gift basket purchase - especially if you'd like to send a gift that is traditionally New England.

Visit Site

2 stars
From You Flowers

FROM YOU FLOWERS Visit Site

Cost:

From $36 to $385

Don't be fooled by the name: From You Flowers has an extensive line of gift baskets that include way more than just roses and tulips. That's a big change from the last time we evaluated this gift basket store, when they had little to offer and what they did have was difficult to sort through.

From your first moment on the Gift Baskets page of the site, you'll see right away that they have more than 300 options to choose from. You can sort them by price range and best sellers, or go to the navigation links on the left side to shop by occasion or type of gift.

This is also one of the only gift basket retailers that offers same-day delivery on selected orders. You can find that link on the left side of the page. Also, as you browse the options, each gift basket is clearly labeled as Same Day or Next Day delivery, making this a great choice if you need your gift to arrive very soon.

On the lowest end of the price range on From You Flowers, most of the choices under "Gift Baskets"...aren't actually baskets. Instead, you'll find roses with stuffed animals, chocolate-covered strawberries, and balloons. The first actual gift basket is the Sweetest Candy design, which includes several varieties of candy you'd probably find in the checkout aisle at your grocery store. You've got 3 price points for this gift basket: $37.99 for Regular, $47.49 for Deluxe, and $56.99 for Premium - but no description to let you know exactly what the upgraded options include, other than "more candy" than the original. You'll also see add-on possibilities for balloons and teddy bears.

The luxury end of the price scale at From You Flowers includes the Absolute Decadence gift basket. Once again, you have Regular, Deluxe and Premium options, ranging in price from $384.74 to $403.74 - and still with very few details to tell you exactly how much to expect. In general, this arrangement includes candies from Harry London, such as truffles, pralines, and chocolate espresso squares in a woven willow basket.

Although you won't see it in the previews of each gift basket, there may be customer reviews available when you click on specific items. For example, the candy basket we described had an average rating of 4.6/5 stars across two dozen reviews, while the Absolute Decadence assortment had no reviews at all.

When we ordered our gift basket, everything went smoothly until we got to the actual order/payment process. The $14.95 service/handling fee wasn't disclosed until the final "review order" page, which felt very underhanded. We appreciated the mysterious "impact radius discount" of $20.75 we were given, but then frustrated again when a link to "delivery rebate" popped up a blank screen. Finally, the basket we selected was listed at a discounted price on the site, but when we got to the final page before clicking "send order", we saw that it had reverted to the more expensive price. Maybe that's where the "delivery rebate" came in, but there was no explanation to confirm that conclusion.

While we appreciate From You Flowers' 100% satisfaction guarantee that offers you a refund or redelivery, that doesn't do much when gift baskets arrive late or not at all. Even the most impressive assortment of treats and presents isn't very impressive if it misses the person's birthday, and what good is a sympathy arrangement if it's delivered well after the memorial service?

Those are the kinds of complaints - hundreds of them - that we found when looking at this retailer's reputation on the BBB site. Yes, they respond appropriately to each complaint, which is largely why this store still has an "A+" rating there, but how much frustration and disappointment are you willing to risk? Given how much we experienced during the order process alone, we're not optimistic about the final outcome of any gift basket order placed with this store.

With so many options available when shopping for a gift basket, From You Flowers just doesn't deliver the kind of customer experience you deserve. We recommend that you consider the higher-ranked retailers in our review when placing your order.

Visit Site

Continued from above

But, as you'll quickly notice as you begin to shop for a gift basket, some companies consistently deliver high-quality selections while others provide just the bare minimum and don't put much thought or effort into the presentation or the included items.

To make sure that your gift basket is a delivery that impresses, here are several criteria to keep in mind as you consider the gift basket companies on the market today:

  • Variety. How many options does the service offer? Within a single category (e.g. baby shower, wedding, get well soon), do you have a number of choices?
  • Quality. Are the products gourmet, high-end, and/or well-constructed, or are you getting cheap things you could buy at a supermarket or dollar store?
  • Price. What will you spend on the gift basket of your choice? Do you get a good value for what you spend, especially compared with other stores? Does the company offer any customer-friendly perks like free shipping?
  • Customer Service. How easy does the gift basket company make it to find what you want? Do they offer a satisfaction guarantee if the basket is late or just doesn't meet expectations? What do previous customers have to say about their experience with the company?

TopConsumerReviews.com has reviewed and ranked the best gift baskets available today. We hope this information helps you find the perfect basket for your next gift-giving occasion!

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