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      December 10, 2019

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Frontpoint vs Protection One

Best Home Security Systems

To help you find the Best Home Security Systems, TopConsumerReviews.com provides you with an in-depth comparison of Frontpoint and Protection One.

To see ALL of our reviews for the Best Home Security Systems, please Click Here

Where can you find the best home security system? Today's marketplace gives you more options than ever, with packages ranging from budget-friendly, basic home monitoring with equipment you install yourself, to technician-installed systems that include smoke and flood detectors.

Before you determine which home security system is right for your needs, it's important to understand why you should have one. Although crime rates have been dropping in some areas, there are still nearly 2 million break-ins nationwide every year, resulting in losses of at least $2,000 on average. And, even if a burglary doesn't lead to a big financial loss, there's no way to put a monetary value on the peace of mind that vanishes when you find out that an intruder was inside your home.

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Best Reviews

2019

Home Security Systems Reviews

5 stars
Frontpoint

FRONTPOINT

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Features:

30-day risk-free trial

Free shipping on orders and returns

No contract required

Monthly monitoring from $34.99 to $49.99 per month

DIY installation, no technician required

TopConsumerReviews.com Best-In-Class Blue Ribbon Award Frontpoint has been leading the pack for over a decade, as the first nationwide alarm company to include smart security in every home system they sell. Frontpoint has always had a great reputation, and it only keeps getting better: since the time of our last review, the company's rating with the BBB has gone from a respectable "A" to a flawless "A+", indicating that they show no signs of slacking off when it comes to responding to any of their customers' concerns.

One way they take great care of their clients is with a 30-day risk-free trial. If you order a Frontpoint system and don't love it, you'll get a full refund when you return the equipment. Not only will they pay for the shipping to your home, but they also cover the costs if you have to send it back. Compared to other retailers of home security systems that lock you into a lengthy contract and then make you keep paying even if your protection isn't working properly, Frontpoint comes out way in the lead with their customer-friendly guarantee.

Frontpoint continues to offer three packages for home security systems:

  • Protection ($34.99/month): as the most basic tier of service, this plan gives you intrusion protection, environmental protection, fire protection, and life safety monitoring.
  • Interactive ($44.99/month): this plan includes all of the features of the basic plan, plus geo services, crash & smash protection, remote access and control, as well as email/text alerts.
  • Ultimate ($49.99/month): this is the most robust of Frontpoint's packages, adding live video streaming, motion-activated alerts, HD/night vision camera capabilities, light controls, automated door locks, and energy management control to the features of the first two levels of service.

So, how much does the equipment cost? Like many home security systems companies, Frontpoint lets you request a free quote; once you've entered your name, number, email and some basic details about the level of coverage you need, you'll get a call from one of their sales reps to help determine what equipment fits your situation.

But, you can always click on the "Shop" button at the top of the page (or the "Shop Online" button after you've requested a free quote) to see what pre-made packages might be a good match for your home. Here are some to consider:

  • Safe Home Starter: in this 7-piece system, you'll get 1 hub/keypad, 2 door/window sensors, 1 motion sensor, 1 yard sign, 1 door sticker and 5 window decals. While the site says that the retail price for this package is $430.95, their everyday price is more like $69. That's extremely affordable - a great value if you have a small home or apartment.
    There is another package for the same price of $69 that includes 1 more door/window sensor and an extra motion sensor, listed as the Safe Home Everyday system. You may want to look for that package as you shop, since it didn't pop to the top like the Starter kit did.
  • Safe Home Select: with this 12-piece home security system, you'll get a total of 4 door/window sensors, 2 motion sensors, plus 1 glass break sensor and 1 smoke/heat sensor, in addition to the components of the Starter and the Everyday packages. Again, Frontpoint lists a retail price ($701.90) that is much higher than what they actually charge ($201.90) for the equipment.
  • Safe Home Preferred: if you want to add an indoor camera to your package, this set might be the right one for you. You'll get everything included in the Select plan, plus an extra door/window sensor (total of 5). Retail price is shown as $834.88, but actual cost is $334.88.
  • Safe Home Elite: if you want the most comprehensive package Frontpoint offers, consider the 18-piece Elite set. You get the usual decals, stickers, hub/keypad and yard sign. Plus, you'll receive a total of 6 door/window sensors, 2 glass break sensors, 2 motion sensors, 1 smoke/heat sensor, 1 indoor camera, 1 outdoor camera, and 1 doorbell camera. Despite a retail price of over $1300, you'll pay just $832.84.

Any of Frontpoint's packages can be customized to add any extra monitoring devices or sensors you may need. You may want to add a carbon monoxide sensor ($89.99) or a flood sensor ($44.99) in the laundry room or bathroom. Or, you could be looking for home automation options like a garage door controller ($69.99) or a smart door lock ($179.99). It's easy to add them to your equipment, and you won't pay extra for your monthly monitoring when you include additional devices.

At the time of our most recent review, Frontpoint was offering a free doorbell camera with any purchase over $69. Keep an eye out for any promotions that might be in place when you shop the site.

All of the equipment they offer is self-installed. Many customers love not having to endure a pushy in-home technician/sales rep, and people say that every component is easy to set up DIY-style. And, if you need any extra help, Fronpoint's friendly customer service team stands at the ready to answer your questions and help you get it all set up with minimal hassles.

Because you pay for your equipment upfront, it could be more expensive initially to get a home security system from Frontpoint. But, the good news is, you can add equipment at any time. So, if you're on a tight budget, maybe you'll start with one of the $69 starter packages until you can afford to add the extra coverage you'd like to have.

Frontpoint doesn't lock you into a service contract, but they do lock in your rates: you'll never get an unexpected price increase on your monthly monitoring fees. Good luck finding another home security systems company that offers you that promise! Of course, you may need to upgrade your monitoring plan if you start with basic equipment and then add video monitoring, for example, but that will always be your choice, no unpleasant surprise rate hikes.

If you're looking for the industry's best home security systems, your first consideration should be Frontpoint. From 24/7 monitoring that you can afford to equipment packages with all the bells and whistles you could ask for, this company gives customers all of the peace of mind they want. And, if problems arise, you're protected by an exceptional satisfaction guarantee and refund policy in your first 30 days, with no contracts to lock you into a service you don't need or want. Frontpoint continues to earn our highest rating among providers of home security systems.

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2.5 stars
Protection One

PROTECTION ONE

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Features:

4 levels of monitoring ranging from $34.99 to $54.99/month

Landline or wireless communication available

24- to 36-month monitoring contract required

90-day equipment warranty

$99 installation fee

Since our last evaluation, Protection 1 has undergone some massive changes. Why? The company merged with well-known security company ADT in 2017. That means that everything you see on the Protection 1 site - from service plans to links to their Better Business Bureau rating - all redirect to ADT.

That left us wondering if there were any significant differences between starting the process of ordering a home security system through the Protection 1 site vs. going directly to ADT. Here's what we found: first, it looks like you'll still get Protection 1-branded equipment. If your system includes a control panel, and if you use the mobile app, you'll see Protection 1 on all of it.

Next, the package naming and pricing between the two companies is not identical. Where ADT's entry-level Basic monitoring package is priced at $27.99/month, Protection 1 charges $34.99 for the same coverage in their Secure plan. On the other hand, Protection 1 offers three higher tiers of service, ranging in price from $44.99 to $54.99 per month, where ADT only offers two (and they cost more!).

In every other aspect, we found Protection 1 and ADT to be the same. Both companies require professional installation of your home security systems, with a fee of $99. You'll also have to sign a contract for 36 months of monitoring (24 months if you live in California) - and, on top of that, you may be charged the full balance of your contract if you terminate service before the end of the 24 or 36 months.

Looking at the whole picture, it seems that the only reason to go with Protection 1 over ADT is if you want to save a few dollars a month on some of the higher tiers of service. Other than that, everything they have to offer is functionally identical to what you'll get through ADT - and with ADT being the leader in terms of brand recognition and market share, there's no guarantee that your service won't be handed over to them anyway. (As a matter of fact, when you fill out the Free Quote form, it specifically tells you that you'll be contacted by either an ADT or Protection 1 specialist: their choice, not yours.) For all of these reasons, we recommend that you either start your home security system purchase through ADT itself, or that you go with one of the more affordable, no-contract-required options in our review.

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Continued from above

You may feel like your home won't be a target because you live within a gated community or you have strong deadbolts and motion-activated floodlights. While those preventative measures can make it less likely you'll be the target of a home invasion or robbery, the most determined criminals can still gain access to your house. For that reason, the experts strongly recommend that you invest in a 24/7 monitored home security system. Not only does it make it less likely that a criminal will target your house to begin with, but it also ensures that any attempts to break into your home will be detected immediately and reported to you and to local law enforcement.

When considering the many home security systems on the market today, you'll quickly see that they vary widely with respect to features, provided equipment, and service fees. Some providers give you all of the sensors and other equipment at no cost, with the understanding that you'll install the needed components on your own. Other services require you to make an appointment with a technician who will set up your home security system for you. Also, while most systems are monitored using wireless connections, some companies still use landlines - which can add to your costs if you are one of the millions of homeowners who rely solely on mobile phones and need to add a landline to use the home security system.

As you look through home security systems reviews, it's easy to get bogged down in the numerous packages, price points, and add-on features. Keep in mind the following basic criteria, to help you narrow down the options to find the right protection for your home:

  • Equipment and Installation Costs: What will you pay to get the equipment needed for the level of coverage you want? If the equipment isn't given to you free of charge, do you own it outright or do you pay monthly to rent it? If there's no charge, are there add-ons not included with the basic setup that you'll need to pay for? If a technician install is required, how much will you pay for the service?
  • Monitoring Service. Will your home security system be monitored around the clock? What do customers say about the response time of the service? Will local authorities be contacted directly and immediately, or will the company reach out to you first (e.g. false alarms)? How much does the monitoring cost per month?
  • Satisfaction Guarantee. If you're unhappy with your home security system for any reason, can you get a refund? Is there a warranty period on any provided equipment?
  • Reputation. What do current and previous customers say about their experience with the home security system? Has the provider been rated by the Better Business Bureau? Does the company deliver on its promises to keep you safe?

TopConsumerReviews.com has reviewed and ranked the best home security systems available today. We hope this information gives you all of the insight needed to identify the home security system that will protect you and your loved ones now and in the future!

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