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Frontpoint vs Vivint

Best Home Security Systems

To help you find the Best Home Security Systems, TopConsumerReviews.com provides you with an in-depth comparison of Frontpoint and Vivint.

To see ALL of our reviews for the Best Home Security Systems, please Click Here

Where can you find the best home security system? Today's marketplace gives you more options than ever, with packages ranging from budget-friendly, basic home monitoring with equipment you install yourself, to technician-installed systems that include smoke and flood detectors.

Before you determine which home security system is right for your needs, it's important to understand why you should have one. Although crime rates have been dropping in some areas, there are still nearly 2 million break-ins nationwide every year, resulting in losses of at least $2,000 on average. And, even if a burglary doesn't lead to a big financial loss, there's no way to put a monetary value on the peace of mind that vanishes when you find out that an intruder was inside your home.

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Best Reviews

2019

Home Security Systems Reviews

5 stars
Frontpoint

FRONTPOINT

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Features:

30-day risk-free trial

Free shipping on orders and returns

No contract required

Monthly monitoring from $34.99 to $49.99 per month

DIY installation, no technician required

TopConsumerReviews.com Best-In-Class Blue Ribbon Award Frontpoint has been leading the pack for over a decade, as the first nationwide alarm company to include smart security in every home system they sell. Frontpoint has always had a great reputation, and it only keeps getting better: since the time of our last review, the company's rating with the BBB has gone from a respectable "A" to a flawless "A+", indicating that they show no signs of slacking off when it comes to responding to any of their customers' concerns.

One way they take great care of their clients is with a 30-day risk-free trial. If you order a Frontpoint system and don't love it, you'll get a full refund when you return the equipment. Not only will they pay for the shipping to your home, but they also cover the costs if you have to send it back. Compared to other retailers of home security systems that lock you into a lengthy contract and then make you keep paying even if your protection isn't working properly, Frontpoint comes out way in the lead with their customer-friendly guarantee.

Frontpoint continues to offer three packages for home security systems:

  • Protection ($34.99/month): as the most basic tier of service, this plan gives you intrusion protection, environmental protection, fire protection, and life safety monitoring.
  • Interactive ($44.99/month): this plan includes all of the features of the basic plan, plus geo services, crash & smash protection, remote access and control, as well as email/text alerts.
  • Ultimate ($49.99/month): this is the most robust of Frontpoint's packages, adding live video streaming, motion-activated alerts, HD/night vision camera capabilities, light controls, automated door locks, and energy management control to the features of the first two levels of service.

So, how much does the equipment cost? Like many home security systems companies, Frontpoint lets you request a free quote; once you've entered your name, number, email and some basic details about the level of coverage you need, you'll get a call from one of their sales reps to help determine what equipment fits your situation.

But, you can always click on the "Shop" button at the top of the page (or the "Shop Online" button after you've requested a free quote) to see what pre-made packages might be a good match for your home. Here are some to consider:

  • Safe Home Starter: in this 7-piece system, you'll get 1 hub/keypad, 2 door/window sensors, 1 motion sensor, 1 yard sign, 1 door sticker and 5 window decals. While the site says that the retail price for this package is $430.95, their everyday price is more like $69. That's extremely affordable - a great value if you have a small home or apartment.
    There is another package for the same price of $69 that includes 1 more door/window sensor and an extra motion sensor, listed as the Safe Home Everyday system. You may want to look for that package as you shop, since it didn't pop to the top like the Starter kit did.
  • Safe Home Select: with this 12-piece home security system, you'll get a total of 4 door/window sensors, 2 motion sensors, plus 1 glass break sensor and 1 smoke/heat sensor, in addition to the components of the Starter and the Everyday packages. Again, Frontpoint lists a retail price ($701.90) that is much higher than what they actually charge ($201.90) for the equipment.
  • Safe Home Preferred: if you want to add an indoor camera to your package, this set might be the right one for you. You'll get everything included in the Select plan, plus an extra door/window sensor (total of 5). Retail price is shown as $834.88, but actual cost is $334.88.
  • Safe Home Elite: if you want the most comprehensive package Frontpoint offers, consider the 18-piece Elite set. You get the usual decals, stickers, hub/keypad and yard sign. Plus, you'll receive a total of 6 door/window sensors, 2 glass break sensors, 2 motion sensors, 1 smoke/heat sensor, 1 indoor camera, 1 outdoor camera, and 1 doorbell camera. Despite a retail price of over $1300, you'll pay just $832.84.

Any of Frontpoint's packages can be customized to add any extra monitoring devices or sensors you may need. You may want to add a carbon monoxide sensor ($89.99) or a flood sensor ($44.99) in the laundry room or bathroom. Or, you could be looking for home automation options like a garage door controller ($69.99) or a smart door lock ($179.99). It's easy to add them to your equipment, and you won't pay extra for your monthly monitoring when you include additional devices.

At the time of our most recent review, Frontpoint was offering a free doorbell camera with any purchase over $69. Keep an eye out for any promotions that might be in place when you shop the site.

All of the equipment they offer is self-installed. Many customers love not having to endure a pushy in-home technician/sales rep, and people say that every component is easy to set up DIY-style. And, if you need any extra help, Fronpoint's friendly customer service team stands at the ready to answer your questions and help you get it all set up with minimal hassles.

Because you pay for your equipment upfront, it could be more expensive initially to get a home security system from Frontpoint. But, the good news is, you can add equipment at any time. So, if you're on a tight budget, maybe you'll start with one of the $69 starter packages until you can afford to add the extra coverage you'd like to have.

Frontpoint doesn't lock you into a service contract, but they do lock in your rates: you'll never get an unexpected price increase on your monthly monitoring fees. Good luck finding another home security systems company that offers you that promise! Of course, you may need to upgrade your monitoring plan if you start with basic equipment and then add video monitoring, for example, but that will always be your choice, no unpleasant surprise rate hikes.

If you're looking for the industry's best home security systems, your first consideration should be Frontpoint. From 24/7 monitoring that you can afford to equipment packages with all the bells and whistles you could ask for, this company gives customers all of the peace of mind they want. And, if problems arise, you're protected by an exceptional satisfaction guarantee and refund policy in your first 30 days, with no contracts to lock you into a service you don't need or want. Frontpoint continues to earn our highest rating among providers of home security systems.

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2.5 stars
Vivint

VIVINT

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Features:

Installation fees from $49-$199

No contract required when equipment is bought upfront

42- or 60-month contract with Flex Pay equipment purchase

Monitoring fees from $29.99-$44.99/month

Medical pendant support if desired

Entry, smoke and CO detection included on all plans

You may be familiar with Vivint because of their door-to-door salesforce. The company has more than 1.4 million customers throughout the US and Canada.

As with most of the larger providers of home security systems, Vivint relies on partner resellers and servicing companies to provide your coverage - so be aware that when you request a quote through the main Vivint site, your information will be passed along to one of those partners.

The Vivint site itself doesn't give too many specifics about their packages and pricing - so we took a look at some of their authorized resellers' websites. While availability and fees in your specific area may vary, here's a good general idea of what to expect from Vivint's services:

  • Smart Security Monitoring: you'll pay $29.99/month for the most basic coverage, which includes mobile access to your home security system, entry/smoke/carbon monoxide detection, medical pendant support, and 24/7 monitoring.
  • Smart Home Monitoring: for $39.99/month, this package includes smart home integration, letting you control your system through Google Home or Amazon Echo.
  • Smart Home Video Monitoring: if you want to add video surveillance to your home security system, this is the package for you. It starts at $44.99/month.

All of Vivint's systems require professional installation, and you can expect those fees to range from $49 to $199, depending on the equipment you choose. Unlike most of the home security systems we evaluated, Vivint doesn't seem to have pre-configured packages of equipment. Instead, your system will be customized to your specific needs.

The only equipment package we found advertised was the Flex Pay Starter Home Security System: 4 door/window sensors and a motion detector, starting at $9.17/month with a lengthy 5-year commitment. Vivint offers Flex Pay plans on all of their equipment, but you're locked into a contract for up to 60 months. You can also pay for your sensors and other devices upfront with no contract requirement, but until you schedule an appointment with a Vivint sales rep, you won't know exactly how much your system may cost.

Vivint lists a few of their product prices - Doorbell Camera ($249.99), Element Thermostat ($169.99), Outdoor Camera ($399.99), etc. - but don't give you an idea of how much you'll pay if you need more than 4 door/window sensors or any other equipment. We love that Vivint has so many ways to make your home "smart" and secure, and that they include smoke/CO detection in all of their monitoring plans, but customers want to know how much they're going to spend ahead of time.

Where Vivint comes up really short is in reputation. No other home security systems provider we evaluated had the high number of complaints we found regarding Vivint. On the BBB site alone - where, incidentally, Vivint has a disappointing "D" rating - there were more than 2700 complaints closed in the most recent 12-month period and a whopping 8900+ closed in the last 3 years. Other than a few compliments for "friendly, nice" salespeople, it's hard to find anyone with something positive to say about Vivint's home security systems.

When you're looking for increased peace of mind and safety, but your equipment has frequent outages, your smart home doorknobs unlock at random times, and you can't get help from the company you're locked into for up to 5 years, that's worse than having no home security system at all. Unfortunately, those are just a few of the problems customers report experiencing when using Vivint.

While Vivint initially seems to have all of the bells and whistles you could want for your home protection needs, the actual experience of having their service is almost guaranteed to be a let-down. Because of Vivint's poor reputation, we strongly recommend you go with one of the higher-ranked home security systems in our review.

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Continued from above

You may feel like your home won't be a target because you live within a gated community or you have strong deadbolts and motion-activated floodlights. While those preventative measures can make it less likely you'll be the target of a home invasion or robbery, the most determined criminals can still gain access to your house. For that reason, the experts strongly recommend that you invest in a 24/7 monitored home security system. Not only does it make it less likely that a criminal will target your house to begin with, but it also ensures that any attempts to break into your home will be detected immediately and reported to you and to local law enforcement.

When considering the many home security systems on the market today, you'll quickly see that they vary widely with respect to features, provided equipment, and service fees. Some providers give you all of the sensors and other equipment at no cost, with the understanding that you'll install the needed components on your own. Other services require you to make an appointment with a technician who will set up your home security system for you. Also, while most systems are monitored using wireless connections, some companies still use landlines - which can add to your costs if you are one of the millions of homeowners who rely solely on mobile phones and need to add a landline to use the home security system.

As you look through home security systems reviews, it's easy to get bogged down in the numerous packages, price points, and add-on features. Keep in mind the following basic criteria, to help you narrow down the options to find the right protection for your home:

  • Equipment and Installation Costs: What will you pay to get the equipment needed for the level of coverage you want? If the equipment isn't given to you free of charge, do you own it outright or do you pay monthly to rent it? If there's no charge, are there add-ons not included with the basic setup that you'll need to pay for? If a technician install is required, how much will you pay for the service?
  • Monitoring Service. Will your home security system be monitored around the clock? What do customers say about the response time of the service? Will local authorities be contacted directly and immediately, or will the company reach out to you first (e.g. false alarms)? How much does the monitoring cost per month?
  • Satisfaction Guarantee. If you're unhappy with your home security system for any reason, can you get a refund? Is there a warranty period on any provided equipment?
  • Reputation. What do current and previous customers say about their experience with the home security system? Has the provider been rated by the Better Business Bureau? Does the company deliver on its promises to keep you safe?

TopConsumerReviews.com has reviewed and ranked the best home security systems available today. We hope this information gives you all of the insight needed to identify the home security system that will protect you and your loved ones now and in the future!

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