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      June 21, 2018

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  13. Comcast Xfinity
  14. CPI Security

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Live Watch vs CPI Security

Best Home Security Systems

To help you find the Best Home Security Systems, TopConsumerReviews.com provides you with an in-depth comparison of Live Watch and CPI Security.

To see ALL of our reviews for the Best Home Security Systems, please Click Here

Home Security Systems are more important than ever before. Crime is on the rise in many areas of the country. Over 2 million burglaries occur every year, with the average dollar loss over $2,000 - not to mention the potential harm to personal safety. Many experts point to the nation's current economic troubles and high unemployment as leading indicators for a continued rise in the crime rate.

Safeguarding your home is vitally important to the protection of your property and family. Properly placed exterior lighting and good dead bolts can help reduce your odds of being a victim - but unfortunately, an experienced criminal can generally get through nearly all locks within 60 seconds. As a result, most experts suggest investing in a home security system - preferably one that is monitored by a live service for the utmost protection.

Continue reading below reviews

Best Reviews

2018

Home Security Systems Reviews

3 stars
Live Watch

LIVE WATCH Visit Site

Features:

Monitoring starts at $29.95/month

Live Watch is a home security company that has been in business since 2002 with an A+ rating from the Better Business Bureau. Live Watch offers a very robust menu of modern home security and monitoring services, however their website makes it very difficult to tell what kind of value the consumer is receiving.

Live Watch isn't short on accolades according to their website. Besides the A+ rating from the BBB, they have received a gold medal "Stevie Award" from the Stevie Customer Service review company for superior customer service, as well as numerous positive reviews in publications such as Inc.500 and Tech Crunch. They have also been featured on NBC, CNN, CBS, Fox News and even the Oprah Winfrey Network.

The technology that Live Watch offers is all wireless and self-installed. As mentioned with other home security systems that feature self-installation, this can be a positive or negative depending on the individual consumer. On the one hand, there is no additional installation cost. On the other hand, you are your own service person in the case of technical problems with the system. The security system seems easy enough to install; Live Watch calls it "plug and protect". All a consumer needs to do is contact a security advisor at the toll free number, create a custom security system for their home based on individual needs, and the equipment is pre-programmed and shipped. You simply follow the instructions to set up and activate the totally wireless home security system.

Regarding the equipment and services, everything offered by most of the other advanced home security companies is available. 24/7 dedicated monitoring, alerts for burglary, smoke and fire, carbon dioxide, flooding, as well as remote access through laptop or smart phone so customers can monitor everything from wherever they happen to be. For additional fees you can add options that control the lights, heat and locks in the house remotely as well.

The main issue we found with the Live Watch website was that they make it very difficult to tell how much all of this will cost you. Many of the other home security websites very clearly define what their various packages are, what options each one has, and what the monthly and up-front costs will be for each. Live Watch is quite the opposite. Each link on the website that promises details about the various options instructs the consumer to enter a zip code or phone number or to contact a customer service representative for a quote. We're always wary of companies that refuse to give transparent cost structures. The only details we were able to find was a page with a limited time offer that included a home security system with only 2 door/window monitors and no cameras for $149. The basic monthly alarm monitoring is $29.95/month and the more advanced option that includes text/email alerts, lights and lock remote control is $35.95/month. Presumably any additional equipment or services would increase this cost.

Live Watch has a good reputation and it may very well be a good option for home security systems. However it doesn't appear to be any great bargain compared to other similar services, and we can't give a higher rating to a company that isn't forthcoming about their costs to the consumer.

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1 star
CPI Security

CPI SECURITY Visit Site

Features:

Monitoring promotional offer 3 months for $29.95/month, then increases to $49.95/month

Free installation and/or equipment, depending on selected package

CPI Security is a home security systems company that offers traditional hardwired security systems, wireless home security systems, as well as a host of remote control options for various items in your home such as locks, thermostats, and even garage doors. The equipment is modern and the services provided are equal to many of the other home security providers we have reviewed, but the cost is quite a bit higher. In addition, we found many instances of customer complaints.

The basic CPI system is called In-Touch, and it functions much like other 24/7 rapid response alarm monitoring systems. If something triggers the home security alarm, an emergency operator responds in seconds to address the alert. The security system is completely wireless, so it does not rely on a hard line that can be cut or knocked out in a storm. The basic home security package comes with one motion detector, one HD video camera, a fire detector, 6 window and door monitors and a remote keyless door lock. Additional equipment, such as glass break detectors and carbon monoxide alarms, can be purchased separately and added to the system. As with many other modern alarm systems, the customer can monitor the system remotely via their smart phone or other electronic device. Additionally, the system can be set up to control the heat, lights, and locks in the house remotely as well.

Our main objection to CPI Security is the expense. The website describes a promotional offer of $29.95 a month for the first three months of home security monitoring services, but neglects to say anywhere how much the cost goes up after that period. As it turns out, the increase is up to $49.95 per month, much higher than most of the other similar home security providers we have reviewed.

Additionally, as we reviewed CPI's reputation we discovered a long list of customer complaints, mostly surrounding their sales practices and hidden fees. Many customers complained of being locked into a 5 year commitment period without ever having been informed of it. Several others complained of hidden upgrade charges and promised refunds that were never delivered.

With all the other home security companies out there, we can't recommend taking your chances on a company that charges among the highest fees in the industry and appears to have a fairly spotty reputation. We suggest looking at one of the higher rated companies.

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Continued from above

Statistics show that the majority of criminals will choose a home without a security system and bypass those better protected. Home security systems can vary greatly in protection and cost. Some home security systems provide free equipment along with a monthly monitoring contract, while others charge hundreds of dollars for installation as well as monitoring services. The best home security systems are flexible with or without home phone line requirements.

Before reading any home security systems reviews it's important to be familiar with some important home security aspects and features. These include:

  • Equipment and Installation Costs.  What does the company charge for the home security system equipment? How many sensors does that include? Is installation a separate charge?
  • Monitoring Service.  Does the company provide a 24 hour, 7 day a week, live home security monitoring service that will quickly contact authorities in the event of a break-in?
  • Guarantee.  Does the company provide a money back guarantee for their home security systems, or a warranty for faulty equipment?

TopConsumerReviews.com has reviewed and ranked the best home security systems available today. We hope these reviews will help you find the right home security system to keep you and your family safe for years to come!

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