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      June 19, 2018

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Monitronics vs Alarm Relay

Best Home Security Systems

To help you find the Best Home Security Systems, TopConsumerReviews.com provides you with an in-depth comparison of Monitronics and Alarm Relay.

To see ALL of our reviews for the Best Home Security Systems, please Click Here

Home Security Systems are more important than ever before. Crime is on the rise in many areas of the country. Over 2 million burglaries occur every year, with the average dollar loss over $2,000 - not to mention the potential harm to personal safety. Many experts point to the nation's current economic troubles and high unemployment as leading indicators for a continued rise in the crime rate.

Safeguarding your home is vitally important to the protection of your property and family. Properly placed exterior lighting and good dead bolts can help reduce your odds of being a victim - but unfortunately, an experienced criminal can generally get through nearly all locks within 60 seconds. As a result, most experts suggest investing in a home security system - preferably one that is monitored by a live service for the utmost protection.

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Best Reviews

2018

Home Security Systems Reviews

2.5 stars
Monitronics

MONITRONICS Visit Site

Features:

No straightforward equipment costs

Starts at $32 per month monitoring charge

Monitronics is a Dallas based home security company that started in 1994 and currently serves approximately 700,000 customers. This is another home security company that utilizes local dealers to distribute their product. If you want to learn more about Monitronics the website is not the place to go. Detailed and transparent information is not available on the website and is only provided by a salesman once they've assessed the security needs of your residence.

Reviewing Monitronics is a challenge as the brand of equipment varies by the location of the dealer. The cost of the actual equipment and installation charges are specific to what you are sold by your local salesman. The only benefit to that is if you have an existing home security system, they may be able to transfer the monitoring to their company.

An available option at Monitronics is installing an interactive system. This would allow you to adjust your security systems via the internet or smart phone. You may also choose to establish some smart home features to gain control over lighting, temperature and other electrical appliances while outside the home. All equipment comes with a life time guarantee but may be limited to times in which you're utilizing their proprietary monitoring service.

Monthly monitoring charges generally start at $32.00 per month and come with a 36 month contract. Monitoring includes 24 hours coverage by Alarm.com and may be established via a home phone line, cell or VoIP. The Monitronics' monitoring company houses two back-up sources to allow continuous operation even during a power outage.

Should you have any questions you may call the corporate headquarters at Monitronics but you may need to speak with your local dealer. We found most of our questions were answered with vague responses unless we were willing to have a salesman show-up at our house.

We were generally unenthusiastic about Monitronics due to the dealer relationship, varying contracts and product lines as well as lacking website and evasive customer service agents.

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2 stars
Alarm Relay

ALARM RELAY Visit Site

Features:

Monitoring starts at $8.95/month

Alarm Relay offers remote home security alarm monitoring services at rock bottom prices. However a less than informative website makes it difficult to tell what you get for your money, and most additional services above the standard monitoring seem to cost extra.

The Alarm Relay website looks professional enough at first glance. Highlighted on the main page is the very low monthly monitoring cost of $8.95 a month, along with some industry accreditations including an A+ rating from the Better Business Bureau. Alarm Relay has been in business since 1987 so their high rating and longevity lends credibility to their business model. However there are some other things we didn't love about the presentation of their home security products and services.

We wanted to review the various home security plans available to the consumer, so we navigated to the "monitoring solutions" page where there are options for residential plans or commercial plans. Clicking on the residential plans we expected to see choices between various levels of home security systems and services available, and the cost of each, like we do on many other home security websites. Instead there is a just a paragraph explaining that "our monitoring packages will bring you peace of mind". Nowhere could we review the actual monitoring packages to determine what services or equipment was included.

We figured we might find more information on the pricing page, but when we went there it gave us only one pricing structure, which is the $8.95 per month plus a $35 one-time administration fee. The only real piece of information we could find on this page was in the form of an asterisk which tells us that a requirement of the home security service is that it needs to be connected to a land telephone line. So we were able to figure out that the home security system is not wireless like some of the other systems we reviewed.

We then navigated to the "additional services" page where we found a list of services such as e-mail notifications, cell phone monitoring, internet monitoring and fire alarm services. None of these options say how much they cost, although there is a note that instructs you to call the folks at Alarm Relay to find out about adding these features to your monthly alarm monitoring package. With that said, we know that none of these options are included in the $8.95 per month fee.

As mentioned, Alarm Relay has a high rating from the Better Business Bureau and has been in business for a long time. It's entirely possible that a consumer could find a good home security system with Alarm Relay. However with no wireless home security option, no good information on their website to provide details on their services or technology, and an a la carte list of options that come standard with most other home security systems, we find it hard to give Alarm Relay a very high rating.

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Continued from above

Statistics show that the majority of criminals will choose a home without a security system and bypass those better protected. Home security systems can vary greatly in protection and cost. Some home security systems provide free equipment along with a monthly monitoring contract, while others charge hundreds of dollars for installation as well as monitoring services. The best home security systems are flexible with or without home phone line requirements.

Before reading any home security systems reviews it's important to be familiar with some important home security aspects and features. These include:

  • Equipment and Installation Costs.  What does the company charge for the home security system equipment? How many sensors does that include? Is installation a separate charge?
  • Monitoring Service.  Does the company provide a 24 hour, 7 day a week, live home security monitoring service that will quickly contact authorities in the event of a break-in?
  • Guarantee.  Does the company provide a money back guarantee for their home security systems, or a warranty for faulty equipment?

TopConsumerReviews.com has reviewed and ranked the best home security systems available today. We hope these reviews will help you find the right home security system to keep you and your family safe for years to come!

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