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      April 24, 2019

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Protection One vs Alarm Relay

Best Home Security Systems

To help you find the Best Home Security Systems, TopConsumerReviews.com provides you with an in-depth comparison of Protection One and Alarm Relay.

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Home Security Systems are more important than ever before. Crime is on the rise in many areas of the country. Over 2 million burglaries occur every year, with the average dollar loss over $2,000 - not to mention the potential harm to personal safety. Many experts point to the nation's current economic troubles and high unemployment as leading indicators for a continued rise in the crime rate.

Safeguarding your home is vitally important to the protection of your property and family. Properly placed exterior lighting and good dead bolts can help reduce your odds of being a victim - but unfortunately, an experienced criminal can generally get through nearly all locks within 60 seconds. As a result, most experts suggest investing in a home security system - preferably one that is monitored by a live service for the utmost protection.

Continue reading below reviews

Best Reviews

2019

Home Security Systems Reviews

2.5 stars
Protection One

PROTECTION ONE Visit Site

Features:

$24.99 per month monitoring charge

Not available in many states

Protection One is a Kansas based home security company that currently holds an A+ Better Business Bureau rating. In business since 1988, Protection One asserts themselves as the second largest security system in the United States but we were surprised to see the large areas in the region that they don't service.

Protection One uses Honeywell built security equipment that comes with a lifetime guarantee, for a small monthly fee, as long as you employ their respective monitoring service. However, Monitoring service comes at a lower end price starting at $24.99 per month with a three year minimum commitment. Protection One uses their own proprietary monitoring company to service clients. Customer service is important to them and a quick response, during an emergency, is their ultimate goal. If the alarm is triggered the monitoring system will attempt to call your or whomever is on your list of contacts after a short period of time lapses. Protection One does offer a panic button option for a break in or other emergencies.

The security equipment at Protection One are each sold separately. This means there are no available packages to give you a feel for the financial commitment related to purchasing and installing their security system. The website overall was a disappointment in that limited pricing and equipment information was available. We found several links that lead us to no additional information as well as an online wizard that didn't assist as expected. Instead, we were directed to provide our personal information to receive a phone call back from a salesman.

Protection One does offer cellular back-up in the event of a phone outage. A new service for customers is the option for remote control of the security system via the internet or cell phone but is not a home automation system by any means. Additional wireless options including smoke detectors, carbon monoxide detectors and more.

While we liked the BBB rating at Protection One as well as the low monthly monitoring cost, we felt the website lacked the forthcoming information we needed to help in our decision making. Protection One is not available in many US cities across the US and we found several complaints related to the respective warranty plan with this equipment. Overall, we weren't as impressed with the nation's second largest home security provider as we would have liked.

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2 stars
Alarm Relay

ALARM RELAY Visit Site

Features:

Monitoring starts at $8.95/month

Alarm Relay offers remote home security alarm monitoring services at rock bottom prices. However a less than informative website makes it difficult to tell what you get for your money, and most additional services above the standard monitoring seem to cost extra.

The Alarm Relay website looks professional enough at first glance. Highlighted on the main page is the very low monthly monitoring cost of $8.95 a month, along with some industry accreditations including an A+ rating from the Better Business Bureau. Alarm Relay has been in business since 1987 so their high rating and longevity lends credibility to their business model. However there are some other things we didn't love about the presentation of their home security products and services.

We wanted to review the various home security plans available to the consumer, so we navigated to the "monitoring solutions" page where there are options for residential plans or commercial plans. Clicking on the residential plans we expected to see choices between various levels of home security systems and services available, and the cost of each, like we do on many other home security websites. Instead there is a just a paragraph explaining that "our monitoring packages will bring you peace of mind". Nowhere could we review the actual monitoring packages to determine what services or equipment was included.

We figured we might find more information on the pricing page, but when we went there it gave us only one pricing structure, which is the $8.95 per month plus a $35 one-time administration fee. The only real piece of information we could find on this page was in the form of an asterisk which tells us that a requirement of the home security service is that it needs to be connected to a land telephone line. So we were able to figure out that the home security system is not wireless like some of the other systems we reviewed.

We then navigated to the "additional services" page where we found a list of services such as e-mail notifications, cell phone monitoring, internet monitoring and fire alarm services. None of these options say how much they cost, although there is a note that instructs you to call the folks at Alarm Relay to find out about adding these features to your monthly alarm monitoring package. With that said, we know that none of these options are included in the $8.95 per month fee.

As mentioned, Alarm Relay has a high rating from the Better Business Bureau and has been in business for a long time. It's entirely possible that a consumer could find a good home security system with Alarm Relay. However with no wireless home security option, no good information on their website to provide details on their services or technology, and an a la carte list of options that come standard with most other home security systems, we find it hard to give Alarm Relay a very high rating.

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Continued from above

Statistics show that the majority of criminals will choose a home without a security system and bypass those better protected. Home security systems can vary greatly in protection and cost. Some home security systems provide free equipment along with a monthly monitoring contract, while others charge hundreds of dollars for installation as well as monitoring services. The best home security systems are flexible with or without home phone line requirements.

Before reading any home security systems reviews it's important to be familiar with some important home security aspects and features. These include:

  • Equipment and Installation Costs.  What does the company charge for the home security system equipment? How many sensors does that include? Is installation a separate charge?
  • Monitoring Service.  Does the company provide a 24 hour, 7 day a week, live home security monitoring service that will quickly contact authorities in the event of a break-in?
  • Guarantee.  Does the company provide a money back guarantee for their home security systems, or a warranty for faulty equipment?

TopConsumerReviews.com has reviewed and ranked the best home security systems available today. We hope these reviews will help you find the right home security system to keep you and your family safe for years to come!

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