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      February 26, 2020

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Home Warranty of America vs Select Home Warranty

Best Home Warranties

To help you find the Best Home Warranty Companies, TopConsumerReviews.com provides you with an in-depth comparison of Home Warranty of America and Select Home Warranty.

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Who has the best Home Warranty? Whether you're a homeowner, landlord, or home seller hoping to sweeten the deal for prospective buyers, a home warranty can make a significant difference. From appliances like washers and dryers to home systems such as HVAC and electrical, home warranty policies protect you in the event of a malfunction or needed repair.

Given that the average costs of even a minor fix can easily run into the hundreds or thousands of dollars, it's easy to understand why many people purchase home warranties every month. The coverage purchased typically explains what is and is not covered, so you know exactly what you're getting. Also, most plans have some kind of deductible or service fee once a technician has been dispatched for your repair or claim.

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2020

Home Warranty Reviews

4 stars
Home Warranty Of America

HOME WARRANTY OF AMERICA

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BBB Rating:

B

Since 1996, Home Warranty of America has been protecting homeowners with their home warranty packages. Claims can be made online 24/7/365, or you can contact their customer service team during regular business hours.

Home Warranty of America offers two main plans for home warranty coverage: Premier and Premier Plus. Each one allows you to choose between a $75 and $100 Trade Service Call Fee, with lower monthly premiums for the higher call fee. The Premier plan is priced at $41 to $44 per month, while the Plus package costs $50 to $53. Both plans cover the major systems and appliances of the average home. So, what's the difference between the two packages? The Premier Plus covers the air conditioning, toilet replacement, plumbing fixtures/faucets/shower heads, and more than 25 "other items traditionally not covered by basic home warranty plans". We would have liked to see a list or a link to a list for what those 25+ items actually are.

You have an extensive list of add-ons possible with Home Warranty of America's plans. Options include salt water pools, septic systems, roof leak repair, well pumps, and more. The additional premiums for these upgrades are clearly spelled out on the plan summary page, and the sample contract for all plans is readily available for downloading and viewing on the Coverage Options page as well. Home Warranty of America gets points for both of these features, since many of their competitors do not provide that information so freely.

Be aware that Home Warranty of America's plans are all 13-month packages, not the typical one-year timeframe that most home warranty companies sell. This would be an advantage if it were a fixed-price structure, but since you're paying monthly for a Home Warranty of America plan, you're essentially just obligated to pay for an extra month.

On the positive side, there are no age restrictions on any of the appliances or systems covered by Home Warranty of America, so whether your dishwasher is 10 months or 10 years old, it'll still be eligible for coverage.

How does Home Warranty of America compare with other providers when it comes to reputation? On average, Home Warranty of America has solid positive customer feedback. We found many compliments to the responsiveness of their customer representatives, and the lack of pushy sales tactics towards prospective clients. Although some policyholders have experienced mixed results with the quality of the technicians assigned to do repairs, they've been satisfied with Home Warranty of America's efforts to make sure the job is (eventually) completed right.

Home Warranty of America offers comprehensive coverage, transparent fees and pricing, and a solid "B" grade with the Better Business Bureau, making them a good choice for your home warranty plan.

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2.5 stars
Select Home Warranty

SELECT HOME WARRANTY

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BBB Rating:

B

Select Home Warranty offers three packages for home warranty coverage:

  • Bronze Care: covers basic appliances. Included are clothes washer/dryer, garbage disposal, refrigerator, stove/oven, microwave, cooktop, dishwasher.
  • Gold Care: covers home systems. Included are HVAC system, water heater, plumbing system, ductwork, and electrical system.
  • Platinum Care: this combines all of the coverage at the Bronze and Gold Care levels and includes coverage of plumbing stoppage and ceiling fans.

To find out what your plan will cost, you'll have to click the "Get a Free Quote Now" button. For our residence, we were given a quote of $429.99 (or $36/mo.) for the Bronze and Gold plans, and $499.99 (or $42/mo.) for the Platinum plan. Our quote page also included upgrade options, like stand-alone freezers, septic systems, sump/well pumps, and pool/spa. We also saw that if we paid in full, we'd get an extra two months of coverage.

It might save you some money to hang out on the site for a while. When we went to click to another URL, we got a pop-up offering us $200 off for enrolling that day. Then another message appeared that said we could get that discount plus 2 extra months free and free roof leak coverage if we enrolled in the next five minutes. We don't think most customers want the pressure of making an important decision within a five-minute timeframe, so this offer fell a little flat for us. Later, we found the same offer of extra roof coverage and 2 free months on the Coverage Plans page, with a coupon code on the side of the site.

The site itself felt outdated and less than professional. We found spelling errors, broken links, and missing images. Also, from reading customer reviews, we know that Select does have a Trade Service Call Fee - as do most home warranty providers - but we didn't see that information anywhere on our plan page, FAQs, or other locations on the website.

Those reviews also were very mixed with respect to customer satisfaction. Some praised Select Home Warranty for fast responses and paid claims, while others said it took days, even weeks, to get repairs made. Select said that they didn't have any technicians available, or that items weren't covered; we also saw more than one person who said that customers had to provide years of maintenance records on homes they had only owned for less than a year.

Every home warranty company experiences its share of complaints and issues, but the overall lack of professionalism on the site combined with many negative reviews puts Select Home Warranty at a 2.5-star rating. You may have a better experience with another provider.

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Continued from above

You should be aware that home warranties are one of the most complained-about services available today. Why? The main reason is that customers don't pay attention to the fine print. When considering a home warranty policy, be sure to take a look at a sample contract. Like all warranty and insurance companies, they're hoping that you don't need to make a claim - and so many of the cosmetic, non-essential inner workings and components may be excluded from coverage.

However, if you take the time to educate yourself on the home warranty you're purchasing, there should be no unpleasant surprises, and your covered systems will be repaired in a timely fashion by a licensed, reputable technician.

As you decide which company earns your business for a home warranty plan, here are several criteria to consider:

  • Coverage. What is included, and what is specifically excluded? Do the plans offered cover the systems and appliances you most want to protect?
  • Premiums and Fees. What will you pay for your coverage? Will you pay monthly, quarterly, or yearly? What are the fees you pay for service calls? Do you have a deductible?
  • Reputation. What is the company's rating with the Better Business Bureau, if they have one? What do current and previous clients have to say about the home warranty, both during the purchasing process and especially during the claims/repairs experience?

TopConsumerReviews.com has reviewed and ranked the best home warranty companies available today. We hope this research helps you find the best home warranty policy for your home or rental property!

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