Best Reviews TopConsumerReviews.com Best Home Warranty Companies Best Reviews
Best Reviews
      November 14, 2018

Home  >  Home Warranties  >  Total Protect vs Choice Home Warranty

Best

Home Warranty

  1. American Home Shield
  2. Home Warranty of Amer
  3. First American
  4. Total Protect
  5. Select Home Warranty
  6. Sears Home Warranty
  7. Choice Home Warranty
  8. 24-7 Home Warranty
  9. Guaranteed

Compare Products

  • Select any 2 companies in our reviews to compare them head-to-head!
  • Compare

Your Information Is Secure
Mortgages: The Complete Guide Newsletter

Latest Reviews

Bunk Beds

Charm Bracelets

Coffee Clubs

Dog DNA Testing

Flower Delivery

Guitar Lessons

Lice

Menopause Relief

Online Stock Brokers

Watches

 

Individual Reviews

American Residential Warranty

American Home Shield

Home Warranty of America

First American Home Warranty

Total Protect

Select Home Warranty

Sears Home Warranty

Choice Home Warranty

24-7 Home Warranty

Guaranteed Home Warranty

 

Disclosure: We pay our reviewers for their reviews. We are not compensated by companies for their reviews, but we may be compensated for links and advertisements on our website. Click here for details.

Better Business Bureau Reliability Seal

Total Protect vs Choice Home Warranty

Best Home Warranties

To help you find the Best Home Warranty Companies, TopConsumerReviews.com provides you with an in-depth comparison of Total Protect and Choice Home Warranty.

To see ALL of our reviews for the Best Home Warranty Companies, please Click Here

Who has the best Home Warranty? Whether you're a homeowner, landlord, or home seller hoping to sweeten the deal for prospective buyers, a home warranty can make a significant difference. From appliances like washers and dryers to home systems such as HVAC and electrical, home warranty policies protect you in the event of a malfunction or needed repair.

Given that the average costs of even a minor fix can easily run into the hundreds or thousands of dollars, it's easy to understand why many people purchase home warranties every month. The coverage purchased typically explains what is and is not covered, so you know exactly what you're getting. Also, most plans have some kind of deductible or service fee once a technician has been dispatched for your repair or claim.

Continue reading below reviews

Best Reviews

2018

Home Warranty Reviews

3 stars
Total Protect

TOTAL PROTECT Visit Site

BBB Rating:

None

Total Protect has been providing home warranty coverage to their customers for almost 30 years. Their website is easy to navigate and offers helpful information about home warranties in general.

In order to see pricing, you'll have to enter your email address, zip code, and phone number. We'd prefer to have pricing listed directly, instead of being required to give our contact information first. For our home, we were given the following monthly options:

  • Deductibles of $75, $100, or $125
  • Appliance Plan: priced from $22.95 to $44.95, depending on the deductible chosen. Coverage includes refrigerator with built-in ice maker, dishwasher, range, oven, cooktop, washer/dryer, microwave, trash compactor, and range exhaust hood.
  • Systems Plan: priced from $34.95 to $47.95, depending on the deductible chosen. Coverage includes HVAC (2 units), water heater, electrical system, ceiling fans, toilets, ductwork, plumbing lines, interior gas lines, sump pump, garage door opener, garbage disposal, central vacuum, attic fan, and doorbell/chime.
  • Combo Plan: priced from $43.95 to $65.96, depending on the deductible chosen. This includes everything in the Appliance and Systems Plans, along with a homeowners' insurance deductible reimbursement of up to $500 every 12 months.

On the page listing your plans and options, you can also click to see a sample contract. This is where you'll be able to determine the components that are specifically excluded from your coverage.

We were confused as we tried to research Total Protect's reputation in the industry. Previously, they maintained an "A+ with the Better Business Bureau. But, at the time of our latest review, the company had no rating; even when we looked up Total Protect's parent company, Cross Country Home Services, their status was listed as "this business profile is being updated" by the BBB. This could be related to yet another change in company ownership; the BBB link for CCHS redirected to Homesure of America, leaving us wondering what was happening for Total Protect.

And, when we looked at the ratings summary on Total Protect's site, we found that their customers are evenly split between five-star and one-star ratings (over 200 of each, plus a scattering of 2-, 3-, and 4-star reviews). When it comes to choosing a home warranty, especially from a company whose status is currently in question, the last thing you want is to see that their customers have a love-hate relationship with the plans and the service received.

For now, we feel it appropriate to downgrade Total Protect's ranking from an earlier 4-star rating to a 3-star rating; we give them points for a previously-strong reputation, but recommend caution as their BBB status is being updated.

Visit Site

2 stars
Choice Home Warranty

CHOICE HOME WARRANTY Visit Site

BBB Rating:

C+

Choice Home Warranty has been in the home warranty coverage industry for about a decade. We appreciate that Choice Home Warranty has improved its track record over the years, going from a D- (or worse) to a C+ with the Better Business Bureau.

But, compared with their competition, Choice still comes up short in a number of ways. The main way to get specific information about their plans - coverage, pricing, and so on - is to call or submit your information for a free quote. We prefer working with businesses that are completely transparent with what they cover and how much it'll cost.

It took some digging, but we were able to find their Coverage lists on the What's Covered page; check the Homeowners or Buyers/Sellers tabs to get there most easily. According to that list, Choice Home Warranty offers two plans: Total and Basic. As with most home warranty companies, you'll have to read the contract to know what's excluded; you'll find that link at the bottom of the coverage page, where you can see their extensive contract.

We also weren't thrilled with the difference we saw between what Choice Home Warranty said about their reputation and what we actually found. For example, their site features a 5-star "excellent" rating with a well-known, third-party rating system, but when we visited the actual third-party site, we found their average to be considerably lower. And, when we looked at customer reviews there, we discovered ample complaints specifically about Choice Home Warranty's pushy sales representatives. Since you can't get a quote or even sign up for a home warranty without working with a representative, brace yourself to be pushed repeatedly to commit to a multi-year service contract - and to possibly get a rude response from the rep if you insist on a one-year plan.

Customers also had issues with the process of getting repairs scheduled and completed. Often, they had to wait a day or longer just to get a vendor assigned to the repair, and then days (or more) to get a technician to their home.

While we're glad that Choice Home Warranty is on its way to a better reputation, they still have some ground to cover to compete with the higher-ranked home warranty companies on the market.

Visit Site

Continued from above

You should be aware that home warranties are one of the most complained-about services available today. Why? The main reason is that customers don't pay attention to the fine print. When considering a home warranty policy, be sure to take a look at a sample contract. Like all warranty and insurance companies, they're hoping that you don't need to make a claim - and so many of the cosmetic, non-essential inner workings and components may be excluded from coverage.

However, if you take the time to educate yourself on the home warranty you're purchasing, there should be no unpleasant surprises, and your covered systems will be repaired in a timely fashion by a licensed, reputable technician.

As you decide which company earns your business for a home warranty plan, here are several criteria to consider:

  • Coverage. What is included, and what is specifically excluded? Do the plans offered cover the systems and appliances you most want to protect?
  • Premiums and Fees. What will you pay for your coverage? Will you pay monthly, quarterly, or yearly? What are the fees you pay for service calls? Do you have a deductible?
  • Reputation. What is the company's rating with the Better Business Bureau, if they have one? What do current and previous clients have to say about the home warranty, both during the purchasing process and especially during the claims/repairs experience?

TopConsumerReviews.com has reviewed and ranked the best home warranty companies available today. We hope this research helps you find the best home warranty policy for your home or rental property!

Dave Ramsey: Home warranties

Are home warranties a waste of money if someone has been following your plan and already has six months of expenses set aside in an emergency fund, plus home insurance - Andrea Dear Andrea, Home warr...

Published:  Tue, 13 Nov 2018 09:05:00 GMT



Genstar buys 2-10 Home Buyers Warranty

Genstar Capital said Nov. 1 that it acquired 2-10 Home Buyers Warranty. Financial terms weren't announced. 2-10 Home Buyers Warranty, of Aurora, Colorado, provides home warranty products to homeowners ...

Published:  Thu, 01 Nov 2018 04:33:00 GMT



Genstar Capital Announces Acquisition of 2-10 Home Buyers Warranty

SAN FRANCISCO, Nov. 1, 2018 /PRNewswire/ -- Genstar Capital, a leading private equity firm focused on investments in targeted segments of the financial services, software, industrial technology, and h...

Published:  Thu, 01 Nov 2018 17:30:00 GMT



InterMedia Advertising and InterMedia Entertainment Announce George Foreman as Brand Ambassador for Choice Home Warranty

InterMedia Advertising® and InterMedia Entertainment® (InterMedia) are pleased to announce retired boxer and two-time World Heavyweight Champion George Foreman, and his family, as the brand ambassador...

Published:  Fri, 09 Nov 2018 09:45:00 GMT



GWC Warranty Takes Home 2018 Automotive Communication Award

WILKES-BARRE, Pa., Nov. 7, 2018 /PRNewswire/ -- GWC Warranty, the best-in-class provider of used vehicle service contracts sold through automotive dealers, received a 2018 Automotive Communication ...

Published:  Wed, 07 Nov 2018 18:21:00 GMT



Will Sears honor your appliance warranty during its bankruptcy

Q: Will appliance warranties be honored A: Sears says it will honor them as long as it remains in business. That includes extended protection plans and full home warranties. However, Business Insider ...

Published:  Wed, 07 Nov 2018 20:50:00 GMT



Greendale Luxury House Has All The Comforts Of Home

Circular driveway, attached 2.5-car garage, first floor laundry, convenient location and more complete this great home! Home warranty included! Welcome to Overlook Farms!

Published:  Wed, 31 Oct 2018 09:42:00 GMT



Share Us!    Share TopConsumerReviews.com on Twitter Share TopConsumerReviews.com on LinkedIn Share TopConsumerReviews.com on Google+ Share TopConsumerReviews.com on Pinterest

Home      About Us      Terms & Conditions      Privacy Policy      Contact Us      Disclosure