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American Home Shield is the largest home warranty provider in the nation, and for nearly 30 years, they've been the featured partner of ServiceMaster. ServiceMaster brings a network of home service industries together, including high-profile brands like Merry Maids, Terminix, and Furniture Medic. American Home Shield's influence and high position in the industry can't be ignored
On the other hand, we can't ignore the fact that in recent years their reputation has taken a hit. American Home Shield's rating with the BBB dropped from an A+ to a B. The reason? American Home Shield has more than 10,000 complaints registered on the BBB site alone.
The home warranty coverage offered by American Home Shield has remained consistent:
These include what you would generally expect from coverage; American Home Shield is one of the only home warranty providers on the market that does have that customizable option; you can choose 10 or more items/systems for coverage, which allows you to only pay for the protection you actually need. That's another plus for this company.
You'll have to enter your address and email in order to get a pricing quote. The first residence we tried to cover kept giving us an error; we had to try a different address to get the quote system to work. For that residence, we were given pricing ranging from $34.99 to $44.99 per month with a $100 Trade Service Call Fee. The base price for the Build Your Own was $39.99, with any coverage over 10 items/systems resulting in an extra cost, which varied depending on the items included. American Home Shield also provides options for upgrades, like well pump or pool/spa coverage, and you can modify your pricing by choosing a service call fee of $75 or $125 which raises or lowers your monthly fees accordingly.
At the bottom of that quote page, you'll also find the sample contract. This will provide important information about what is covered for each item/system and what is specifically excluded.
Another plus for American Home Shield is their 24/7 availability if you need to schedule a repair and make a claim. Also, American Home Shield will ask you to rate your technician; many problems with home warranties come when less-than-expert repair people are sent to service a claim, and American Home Shield wants to make sure that their network of more than 13,000 contractors is doing a good job.
Despite American Home Shield's challenges lately with respect to customer complaints, their commitment to quality and their long-standing position and reputation within the home warranty industry are worth keeping in mind. For this reason, we still think American Home Shield is a strong choice for your home warranty needs.
Choice Home Warranty has been in the home warranty coverage industry for about a decade. We appreciate that Choice Home Warranty has improved its track record over the years, going from a D- (or worse) to a C+ with the Better Business Bureau.
But, compared with their competition, Choice still comes up short in a number of ways. The main way to get specific information about their plans - coverage, pricing, and so on - is to call or submit your information for a free quote. We prefer working with businesses that are completely transparent with what they cover and how much it'll cost.
It took some digging, but we were able to find their Coverage lists on the What's Covered page; check the Homeowners or Buyers/Sellers tabs to get there most easily. According to that list, Choice Home Warranty offers two plans: Total and Basic. As with most home warranty companies, you'll have to read the contract to know what's excluded; you'll find that link at the bottom of the coverage page, where you can see their extensive contract.
We also weren't thrilled with the difference we saw between what Choice Home Warranty said about their reputation and what we actually found. For example, their site features a 5-star "excellent" rating with a well-known, third-party rating system, but when we visited the actual third-party site, we found their average to be considerably lower. And, when we looked at customer reviews there, we discovered ample complaints specifically about Choice Home Warranty's pushy sales representatives. Since you can't get a quote or even sign up for a home warranty without working with a representative, brace yourself to be pushed repeatedly to commit to a multi-year service contract - and to possibly get a rude response from the rep if you insist on a one-year plan.
Customers also had issues with the process of getting repairs scheduled and completed. Often, they had to wait a day or longer just to get a vendor assigned to the repair, and then days (or more) to get a technician to their home.
While we're glad that Choice Home Warranty is on its way to a better reputation, they still have some ground to cover to compete with the higher-ranked home warranty companies on the market.
Best Home Warranty
To help you find the Best Home Warranty Companies, TopConsumerReviews.com provides you with an in-depth comparison of American Home Shield and Choice Home Warranty.
Who has the best Home Warranty? Whether you're a homeowner, landlord, or home seller hoping to sweeten the deal for prospective buyers, a home warranty can make a significant difference. From appliances like washers and dryers to home systems such as HVAC and electrical, home warranty policies protect you in the event of a malfunction or needed repair.
Given that the average costs of even a minor fix can easily run into the hundreds or thousands of dollars, it's easy to understand why many people purchase home warranties every month. The coverage purchased typically explains what is and is not covered, so you know exactly what you're getting. Also, most plans have some kind of deductible or service fee once a technician has been dispatched for your repair or claim.
You should be aware that home warranties are one of the most complained-about services available today. Why? The main reason is that customers don't pay attention to the fine print. When considering a home warranty policy, be sure to take a look at a sample contract. Like all warranty and insurance companies, they're hoping that you don't need to make a claim - and so many of the cosmetic, non-essential inner workings and components may be excluded from coverage.
However, if you take the time to educate yourself on the home warranty you're purchasing, there should be no unpleasant surprises, and your covered systems will be repaired in a timely fashion by a licensed, reputable technician.
As you decide which company earns your business for a home warranty plan, here are several criteria to consider:
TopConsumerReviews.com has reviewed and ranked the best home warranty companies available today. We hope this research helps you find the best home warranty policy for your home or rental property!
Home Warranties In The News
Home warranties are a waste of money even if you don't have quite that much set aside in an emergency fund. I recommend an emergency fund of three to six months of expenses to cover the unexpected thi...
Published: Mon, 19 Nov 2018 11:17:00 GMT
Are home warranties a waste of money if someone has been following your plan and already has six months of expenses set aside in an emergency fund, plus home insurance A.: Home warranties are a waste ...
Published: Sat, 17 Nov 2018 05:05:00 GMT
Dear Dave: Are home warranties a waste of money if someone has been following your plan and already has six months of expenses set aside in an emergency fund, plus home insurance - Andrea Dear Andrea ...
Published: Sun, 18 Nov 2018 06:01:00 GMT
CONCORD, Calif., Nov. 15, 2018 /PRNewswire/ -- Fidelity National Home Warranty and Disclosure Source, leaders in the home warranty and California natural hazard disclosure market, announced today the ...
Published: Thu, 15 Nov 2018 07:53:00 GMT
Home warranties are usually thrown in as a gift by the realtor. But whether or not to renew that home warranty after it expires is a difficult decision to make. NBC 7 Responds has some information to ...
Published: Wed, 14 Nov 2018 22:45:00 GMT
McCANDLESS TOWNSHIP, PA -- This meticulously maintained home is located on a quiet cul ... and a GAF roof with 50-year transferable warranty and new skylight (2013). You'll also find insulated ...
Published: Mon, 19 Nov 2018 03:00:00 GMT
Everything in a Caliterra spec home is not only recently built, but also under warranty. You're covered no matter what. The amenities can't be beat When you buy a Caliterra home, you're also ...
Published: Mon, 19 Nov 2018 08:00:00 GMT
Former Niagara County Legislator Kathryn Lance closed on the sale of her Krueger Road home June 6 of this year, according to a copy of the Warranty Deed. Less than two weeks later, Lance, 53, and atto...
Published: Sat, 17 Nov 2018 17:50:00 GMT
Arlo & Blink smart home deals at the Amazon Black Friday sale Ring Floodlit Wide Angle HD Cameras on sale at QVC.com - with 3 year warranty Over $70 off Nest Cam Outdoor Security Camera (2 pack ...
Published: Mon, 19 Nov 2018 12:33:00 GMT
The Company offers an industry-exclusive Lifetime Structural Warranty on every home built. Please contact your local Lindal distributor for details or call the Client Concierge team at 1-800-508-1833.
Published: Thu, 15 Nov 2018 12:19:00 GMT
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