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American Residential Warranty vs Sears Home Warranty

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AMERICAN RESIDENTIAL WARRANTY

American Residential Warranty is a stand-out when it comes to home warranty coverage. With corporate offices in Florida and plans available for all 50 states, American Residential Warranty offers not only home warranties but also electronics protection plans and home security systems.

You'll be impressed by American Residential's reputation, especially if you've spent any time considering the dozens of home warranty companies on the market. This company is the only one we reviewed with an A+ rating at the Better Business Bureau - and with more than 100 positive reviews received there. And, at the time of our review, American Residential Warranty had received 275 4- and 5-star ratings that were displayed on their own site - out of a total of 286! Reading through customer comments, you'll find numerous people praising every part of their experience with this home warranty provider, from the plan purchasing stage to requesting service and filing claims.

So, what options do you have with American Residential Warranty? You have quite a few, and the good news is that they're all very affordably priced. Plus, you won't have to enter your information to find out what you'll pay: American Residential Warranty is very transparent with what they offer. Plans include the following:

  • Kitchen Plus: for $29.99/month, you can cover your fridge, range/oven/cooktop, dishwasher, microwave, garbage disposal, kitchen exhaust fan, and your water heater.
  • Heating and Cooling: for $35.99/month, you can cover your air conditioning, central home heating, humidifier, and interior electrical system.
  • Platinum: for $46.99/month, you can cover everything included in the Kitchen Plus and Heating/Cooling plans, plus get a 50% off repairs on your washer/dryer.
  • Platinum Premier: for $54.99, you get all of the coverage of the Platinum plan, plus your plumbing system/stoppages, ductwork, garage door opener, refrigerator ice maker, and ceiling fans.
  • 3-in-1 Bundle: for $94.99/month, you can cover it all. You get the coverage of the Platinum Premier package, plus Electronics Protection (flat screen TVs, gaming consoles, desktop/laptops, tablets, and more) AND Deluxe Advantage (which covers smaller things usually excluded, like AC refrigerant/coils, plumbing faucets/fixtures, and garage door springs/tracks).
  • Add-Ons: if you want to cover things like a well pump, pool/spa, external water/sewer lines, or even food spoilage, you can add this when you choose your package (for an additional fee).

American Residential Warranty also has specials that are shown on tab at the top of the page or featured at the top of the site. At the time of our review, there was new customer plan savings such as one month free for plans paid yearly instead of monthly, discounts for quarterly payments instead of monthly, and $15 for warranty plans purchased online.

If you weren't already convinced by American Residential Warranty's packages and pricing, you'll be sold once you hear about their service on claims. American Residential Warranty is the only company we found that not only has a network of prescreened, licensed technicians, but that also allows customers to use their own qualified, trusted technicians. This does require prior authorization, but it's a huge advantage over other home warranty companies that require customers to use only the technicians the provider sends. American Residential Warranty has representatives available 24 hours a day, 365 days a year if you need to make a claim, and if you have an emergency, immediate service is given.

Customer reviews about American Residential Warranty are glowing: "used them for years, wouldn't go with any other company", "great pricing and reliable service with claims" and "excellent customer service representatives" are some of the most common compliments we found.

For all of these reasons, American Residential Warranty should be the first company you consider when choosing a provider for your home warranty policy. They are our top choice for the best home warranty plans available today.

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SEARS HOME WARRANTY

Sears is a well-established brand across a variety of products and services. At the time of our review, however, there was a lot of talk about whether they may be facing bankruptcy. So, if you're looking at purchasing a home warranty plan through Sears, you should keep that in the back of your mind; there's no way to know how they would honor contracts if they go out of business.

For the time being, though, here's what you need to know about the home warranty plans offered by Sears. First, they offer three main plans: Systems, Appliance, and Whole House. Each plan covers what you would expect from the name, with Whole House representing the total combination of the first two plans. We like that all plans have a 180-day service guarantee on any repairs performed, and that there's no product age limit for covered items. You may have to provide evidence of routine maintenance on older appliances and systems, but this is standard for most home warranty plans.

Sears has generous coverage limits: $10,000 per claim and $50.000 per year across all 3 plans. Deductibles range from $75 to $100 per service.

On the other hand, we don't love that Sears doesn't give customers a price without entering their information for a free quote, and that you can only see a sample contract once you've done so. The most reputable home warranty companies make that information available without any requirements. When we entered our information, the pricing for our state was $49.99/month for the Appliance plan, $59.99 for the Systems package, and $69.99/month for the Whole House warranty. All three plans came with a "first month free' offer. Your pricing may be different, depending on your state and whether you need service now.

The biggest downside is that we found numerous complaints about Sears' service of warranty issues. Although many of them related to warranty coverage of individual products - such as a washer or lawn mower purchased at Sears - there were several that specifically discussed problems with the home warranty plan. You'll want to make sure you understand all of the fine print in your contract, because some of the complaints referred to a hefty buy-out fee for trying to cancel before the plan expires. There were also customers whose contracts renewed automatically without their permission, and the only way out was to pay the fee (or just wait another year until it expired and then cancel it directly).

Because of these complaints and the fact that Sears is experiencing financial troubles, we can only give their home warranty plans a middle-of-the-pack ranking.

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Best Home Warranty

To help you find the Best Home Warranty Companies, TopConsumerReviews.com provides you with an in-depth comparison of American Residential Warranty and Sears Home Warranty.

Who has the best Home Warranty? Whether you're a homeowner, landlord, or home seller hoping to sweeten the deal for prospective buyers, a home warranty can make a significant difference. From appliances like washers and dryers to home systems such as HVAC and electrical, home warranty policies protect you in the event of a malfunction or needed repair.

Given that the average costs of even a minor fix can easily run into the hundreds or thousands of dollars, it's easy to understand why many people purchase home warranties every month. The coverage purchased typically explains what is and is not covered, so you know exactly what you're getting. Also, most plans have some kind of deductible or service fee once a technician has been dispatched for your repair or claim.

You should be aware that home warranties are one of the most complained-about services available today. Why? The main reason is that customers don't pay attention to the fine print. When considering a home warranty policy, be sure to take a look at a sample contract. Like all warranty and insurance companies, they're hoping that you don't need to make a claim - and so many of the cosmetic, non-essential inner workings and components may be excluded from coverage.

However, if you take the time to educate yourself on the home warranty you're purchasing, there should be no unpleasant surprises, and your covered systems will be repaired in a timely fashion by a licensed, reputable technician.

As you decide which company earns your business for a home warranty plan, here are several criteria to consider:

  • Coverage. What is included, and what is specifically excluded? Do the plans offered cover the systems and appliances you most want to protect?
  • Premiums and Fees. What will you pay for your coverage? Will you pay monthly, quarterly, or yearly? What are the fees you pay for service calls? Do you have a deductible?
  • Reputation. What is the company's rating with the Better Business Bureau, if they have one? What do current and previous clients have to say about the home warranty, both during the purchasing process and especially during the claims/repairs experience?

TopConsumerReviews.com has reviewed and ranked the best home warranty companies available today. We hope this research helps you find the best home warranty policy for your home or rental property!



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