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Choice Home Warranty has been in the home warranty coverage industry for about a decade. We appreciate that Choice Home Warranty has improved its track record over the years, going from a D- (or worse) to a C+ with the Better Business Bureau.
But, compared with their competition, Choice still comes up short in a number of ways. The main way to get specific information about their plans - coverage, pricing, and so on - is to call or submit your information for a free quote. We prefer working with businesses that are completely transparent with what they cover and how much it'll cost.
It took some digging, but we were able to find their Coverage lists on the What's Covered page; check the Homeowners or Buyers/Sellers tabs to get there most easily. According to that list, Choice Home Warranty offers two plans: Total and Basic. As with most home warranty companies, you'll have to read the contract to know what's excluded; you'll find that link at the bottom of the coverage page, where you can see their extensive contract.
We also weren't thrilled with the difference we saw between what Choice Home Warranty said about their reputation and what we actually found. For example, their site features a 5-star "excellent" rating with a well-known, third-party rating system, but when we visited the actual third-party site, we found their average to be considerably lower. And, when we looked at customer reviews there, we discovered ample complaints specifically about Choice Home Warranty's pushy sales representatives. Since you can't get a quote or even sign up for a home warranty without working with a representative, brace yourself to be pushed repeatedly to commit to a multi-year service contract - and to possibly get a rude response from the rep if you insist on a one-year plan.
Customers also had issues with the process of getting repairs scheduled and completed. Often, they had to wait a day or longer just to get a vendor assigned to the repair, and then days (or more) to get a technician to their home.
While we're glad that Choice Home Warranty is on its way to a better reputation, they still have some ground to cover to compete with the higher-ranked home warranty companies on the market.
At first glance, 24-7 Home Warranty looks like a reasonably good choice for a home warranty plan. Who wouldn't want "your own personal service technician always on call", as they promise at the top of their site?
Their available plans consist of the following:
The reimbursement cap is $1500 per appliance and most covered systems, $500 for the water heater, and no limit for the garage door opener.
Since our last evaluation of 24-7 Home Warranty, the company has received a listing on the Better Business Bureau site. This home warranty provider does not currently have a rating; that can be a plus or a minus, but at least there have been no registered complaints with the BBB. In poking around on the 24-7 site, we found their "In The News" section, with only two articles dated 10 years earlier.
We also weren't thrilled with the fact that the 24-7 Home Warranty site itself is not secure (it's http and not https). We had to click past the browser security warnings just to access the website.
Our impression of 24-7 Home Warranty is that they are essentially a reseller: their About Us clearly states that their plans are offered by The Warranty Group, headquartered in Chicago (while 24-7 is based in Utah). And, if you look at the tiny print at the bottom of the site, you'll see that coverage of home appliances, comprehensive systems, and major systems is provided and administered by yet another group of companies, depending on your state of residence. They also do not offer plans for residents of CA, NV, or VA.
So, does 24-7 Home Warranty actually deliver? Given that they seem to outsource everything about their business, the best answer we can give is "it's anyone's guess". With so many inconsistencies on the site, outdated information, and evidence that they don't actually service any plans that they sell, 24-7 Home Warranty ranks very low among companies offering protection for your appliances and home systems.
Best Home Warranty
To help you find the Best Home Warranty Companies, TopConsumerReviews.com provides you with an in-depth comparison of Choice Home Warranty and 24-7 Home Warranty.
Who has the best Home Warranty? Whether you're a homeowner, landlord, or home seller hoping to sweeten the deal for prospective buyers, a home warranty can make a significant difference. From appliances like washers and dryers to home systems such as HVAC and electrical, home warranty policies protect you in the event of a malfunction or needed repair.
Given that the average costs of even a minor fix can easily run into the hundreds or thousands of dollars, it's easy to understand why many people purchase home warranties every month. The coverage purchased typically explains what is and is not covered, so you know exactly what you're getting. Also, most plans have some kind of deductible or service fee once a technician has been dispatched for your repair or claim.
You should be aware that home warranties are one of the most complained-about services available today. Why? The main reason is that customers don't pay attention to the fine print. When considering a home warranty policy, be sure to take a look at a sample contract. Like all warranty and insurance companies, they're hoping that you don't need to make a claim - and so many of the cosmetic, non-essential inner workings and components may be excluded from coverage.
However, if you take the time to educate yourself on the home warranty you're purchasing, there should be no unpleasant surprises, and your covered systems will be repaired in a timely fashion by a licensed, reputable technician.
As you decide which company earns your business for a home warranty plan, here are several criteria to consider:
TopConsumerReviews.com has reviewed and ranked the best home warranty companies available today. We hope this research helps you find the best home warranty policy for your home or rental property!
Home Warranties In The News
When a homeowner has a broken air conditioner or a foundation problem, a warranty company can be hard to track down and often points to the fine print. Fixd co-founders Evan Myers and Brandon Bohannan ...
Published: Wed, 13 Feb 2019 14:17:00 GMT
HomeAdvisor is getting into the home warranty business after acquiring a Texas startup that makes that experience easier and more on-demand. Angi Homeservices (Nasdaq: ANGI), the combined company made ...
Published: Fri, 08 Feb 2019 05:17:00 GMT
Are you a homeowner We all desire to own our dream home. A peaceful haven away from our hectic lives. A home is the ultimate financial investment and source of accomplishment. After scrimping and sav...
Published: Thu, 07 Feb 2019 15:25:00 GMT
MILWAUKEE - A pair of homeowners purchased home warranties for protection, but said they ended up fighting for coverage. The company in question has thousands of complaints. Dorothy Hopkins ...
Published: Sun, 10 Feb 2019 20:23:00 GMT
National Home Warranty Day is this Sunday, and American Home Shield, which founded the industry more than 45 years ago, is sharing fast facts to help you make the right choice when it comes to choosin...
Published: Fri, 08 Feb 2019 10:49:00 GMT
Using the app, you can even track your energy usage and see what's consuming the most power in your home. Zoozee includes a 1-year warranty with your purchase. Customers have left reviews at Amazon fo...
Published: Thu, 14 Feb 2019 08:01:00 GMT
News8 was there when plumbers came by to fix a toilet. "Beazer Homes acknowledges that the Merzs have encountered more warranty issues with their home than Beazer Homes expects. Beazer Homes, however, ...
Published: Tue, 12 Feb 2019 17:47:00 GMT
Additionally, the 2017 fourth quarter also benefited from an $0.8 million warranty reserve adjustment. SG&A expense ratio as a percentage of home sales revenue for the 2018 fourth quarter was 9.9% ver...
Published: Fri, 15 Feb 2019 05:52:00 GMT
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