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Sears is a well-established brand across a variety of products and services. At the time of our review, however, there was a lot of talk about whether they may be facing bankruptcy. So, if you're looking at purchasing a home warranty plan through Sears, you should keep that in the back of your mind; there's no way to know how they would honor contracts if they go out of business.
For the time being, though, here's what you need to know about the home warranty plans offered by Sears. First, they offer three main plans: Systems, Appliance, and Whole House. Each plan covers what you would expect from the name, with Whole House representing the total combination of the first two plans. We like that all plans have a 180-day service guarantee on any repairs performed, and that there's no product age limit for covered items. You may have to provide evidence of routine maintenance on older appliances and systems, but this is standard for most home warranty plans.
Sears has generous coverage limits: $10,000 per claim and $50.000 per year across all 3 plans. Deductibles range from $75 to $100 per service.
On the other hand, we don't love that Sears doesn't give customers a price without entering their information for a free quote, and that you can only see a sample contract once you've done so. The most reputable home warranty companies make that information available without any requirements. When we entered our information, the pricing for our state was $49.99/month for the Appliance plan, $59.99 for the Systems package, and $69.99/month for the Whole House warranty. All three plans came with a "first month free' offer. Your pricing may be different, depending on your state and whether you need service now.
The biggest downside is that we found numerous complaints about Sears' service of warranty issues. Although many of them related to warranty coverage of individual products - such as a washer or lawn mower purchased at Sears - there were several that specifically discussed problems with the home warranty plan. You'll want to make sure you understand all of the fine print in your contract, because some of the complaints referred to a hefty buy-out fee for trying to cancel before the plan expires. There were also customers whose contracts renewed automatically without their permission, and the only way out was to pay the fee (or just wait another year until it expired and then cancel it directly).
Because of these complaints and the fact that Sears is experiencing financial troubles, we can only give their home warranty plans a middle-of-the-pack ranking.
At first glance, 24-7 Home Warranty looks like a reasonably good choice for a home warranty plan. Who wouldn't want "your own personal service technician always on call", as they promise at the top of their site?
Their available plans consist of the following:
The reimbursement cap is $1500 per appliance and most covered systems, $500 for the water heater, and no limit for the garage door opener.
Since our last evaluation of 24-7 Home Warranty, the company has received a listing on the Better Business Bureau site. This home warranty provider does not currently have a rating; that can be a plus or a minus, but at least there have been no registered complaints with the BBB. In poking around on the 24-7 site, we found their "In The News" section, with only two articles dated 10 years earlier.
We also weren't thrilled with the fact that the 24-7 Home Warranty site itself is not secure (it's http and not https). We had to click past the browser security warnings just to access the website.
Our impression of 24-7 Home Warranty is that they are essentially a reseller: their About Us clearly states that their plans are offered by The Warranty Group, headquartered in Chicago (while 24-7 is based in Utah). And, if you look at the tiny print at the bottom of the site, you'll see that coverage of home appliances, comprehensive systems, and major systems is provided and administered by yet another group of companies, depending on your state of residence. They also do not offer plans for residents of CA, NV, or VA.
So, does 24-7 Home Warranty actually deliver? Given that they seem to outsource everything about their business, the best answer we can give is "it's anyone's guess". With so many inconsistencies on the site, outdated information, and evidence that they don't actually service any plans that they sell, 24-7 Home Warranty ranks very low among companies offering protection for your appliances and home systems.
Best Home Warranty
To help you find the Best Home Warranty Companies, TopConsumerReviews.com provides you with an in-depth comparison of Sears Home Warranty and 24-7 Home Warranty.
Who has the best Home Warranty? Whether you're a homeowner, landlord, or home seller hoping to sweeten the deal for prospective buyers, a home warranty can make a significant difference. From appliances like washers and dryers to home systems such as HVAC and electrical, home warranty policies protect you in the event of a malfunction or needed repair.
Given that the average costs of even a minor fix can easily run into the hundreds or thousands of dollars, it's easy to understand why many people purchase home warranties every month. The coverage purchased typically explains what is and is not covered, so you know exactly what you're getting. Also, most plans have some kind of deductible or service fee once a technician has been dispatched for your repair or claim.
You should be aware that home warranties are one of the most complained-about services available today. Why? The main reason is that customers don't pay attention to the fine print. When considering a home warranty policy, be sure to take a look at a sample contract. Like all warranty and insurance companies, they're hoping that you don't need to make a claim - and so many of the cosmetic, non-essential inner workings and components may be excluded from coverage.
However, if you take the time to educate yourself on the home warranty you're purchasing, there should be no unpleasant surprises, and your covered systems will be repaired in a timely fashion by a licensed, reputable technician.
As you decide which company earns your business for a home warranty plan, here are several criteria to consider:
TopConsumerReviews.com has reviewed and ranked the best home warranty companies available today. We hope this research helps you find the best home warranty policy for your home or rental property!
Home Warranties In The News
A Phoenix-area dad with two young kids had to pay nearly $500 out of pocket to fix the air-conditioning one sweltering day this summer. His home-warranty company refused to assign a contractor to repa...
Published: Sat, 22 Sep 2018 06:00:04 GMT
Home-warranty company requires the impossible to fix AC quickly Landmark Home Warranty promises air-conditioning repairs within 24 hours during extreme heat. But company defines extreme heat in an imp...
Published: Tue, 18 Sep 2018 22:17:00 GMT
Customers who sign up for the NLC Service Line Warranty Program have access to a 24-hour hotline and experienced, licensed contractors for the help they need in the event of a covered home repair emer...
Published: Wed, 12 Sep 2018 07:22:00 GMT
SML Frontier Automotive, sole agents of Jaguar and Land Rover (JLR)announce the official migration of Global Warranty to Regional Warranty in compliance with the Asia Pacific Region. All new Jaguar an...
Published: Wed, 29 Aug 2018 20:14:00 GMT
This post was contributed by a community member. How many home warranties can offer you a one-year comfort guarantee and a three-year energy usage guarantee We know of one: Right Choice Homes from Ja...
Published: Sun, 29 Jul 2018 21:04:00 GMT
Reader Question: We are buying a home, and the agent suggested a home warranty to replace or repair things that wear out. The warranty covers such items for a year, after which time we can renew the c...
Published: Tue, 26 Jun 2018 07:39:00 GMT
2-10 Home Buyers Warranty (2-10 HBW) recently announced the promotion of 12 of their sales representatives into the role of Senior Account Executive. 2-10 Home Buyers Warranty (2-10 HBW) recently anno...
Published: Fri, 20 Jul 2018 07:17:00 GMT
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