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      April 4, 2020

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iPhone Repair

  1. iResQ
  2. Joe's
  3. Rockit Repairs
  4. Ontrack
  5. Cellphone Repair Shop
  6. Rapid Repair

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iResQ vs Rapid Repair

Best iPhone Repair Companies

To help you find the Best iPhone Repair Services, TopConsumerReviews.com provides you with an in-depth comparison of iResQ and Rapid Repair.

To see ALL of our reviews for the Best iPhone Repair Services, please Click Here

Where is the best place to get your iPhone repaired? Picture this: You're getting out of the car and forget your cell phone was on your lap. It goes flying onto the pavement the second you step out. Panic ensues as you pick up your phone to see a series of jagged cracks covering the black screen and the power button won't work.

Sound familiar? Or maybe you can imagine walking too close to the door frame with your phone in hand and banging it against the wall, only to look down in horror as your iPhone screen shatters. Other relatable, all-too-common cell phone tragedies include dropping it on the hardwood floor, jumping into the pool while realizing mid-air that your phone is in your pocket, or attempting to slide your phone into you back pocket only to hear it *plop* into the toilet. We've all done it.

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Best Reviews

2020

iPhone Repair Reviews

4 stars
iResQ

IRESQ

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Cost:

From $59.99 to $399

Cost depends on product and issue

True to their clever name, iResQ specializes in fixing both old and new Apple products. When you reach their website, you can choose from a variety of repair options including iPhone, Smartphone, iPad, Tablets, iPod, Notebook, and Desktop. iResQ has options for fixing really old Apple products like the iPod Nano Generation 1. As far as their phone repair options go, they are about one generation behind, so you might not be able to get your newly-released iPhone fixed here… yet.

Pricing is dependent on the specific issue your device has, which is the case with most of iResQ's competitors as well. Until they have conducted a free diagnosis, it's hard to give an exact price for labor and repair parts. However, they do give an estimate so you know what to expect before mailing in your phone.

Let's use the iPhone XR as an example of how the pricing is laid out. Once you select the phone/product you need worked on, you are taken to a list of potential issues you might be experiencing and the cost for that repair. For the iPhone XR, we can choose to get the screen replaced, front glass repaired, the battery repaired or replaced, the charger port serviced, the camera repaired, the volume buttons fixed, and a series of other issues repaired. These repairs range from $89 - $229. If you aren't sure what exactly is wrong with your phone, you can send it in for a free diagnostic and iResQ will let you know the issue and cost of repairs.

We like that you have the option to veto the repair job once you've received your quote from iResQ. If they have your phone and you decide you want it back instead of getting it fixed, they will ship it back to you at no extra charge or recycle the device for you. What seems to be most impressive about iResQ is how fast their turnaround time is once you give the green light on the repair. They receive between 200 and 300 products per day and are done fixing them all within about 24 hours. Once you receive your phone back from iResQ, a 90-day warranty goes into effect just in case there is a problem with the repair job.

In addition to positive articles in the New York Times, Chicago Tribune, Fox4 News, Washington Post, and more, iResQ also has an A+ rating from the Better Business Bureau. They seem to be an honest company that understands the urgency of getting phones and other frequently-used electronics repaired quickly. Since they don't offer individual do-it-yourself repair parts, we are glad to see that they don't waste your time by making you wait on their service center. For repairs on Apple products from past generations, we feel confident in recommending iResQ for the job.

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1.5 stars
Rapid Repair

RAPID REPAIR

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Cost:

$20 upfront with additional pricing provided after a diagnosis has been done

Rapid Repair is not a company that keeps up with new technologies. They do not provide mail-in repair services or do-it-yourself parts for any iPhones newer than the iPhone 6 Plus. Older generations of iPhones are available for repairs and parts, but for newer phones, customers will need to get their repairs done elsewhere. Rapid Repair has a confusing website that doesn't clearly lay out the mail-in process or pricing.

iPod and iPhone repair services are listed at $20 with no product description. We can assume this means that you'll pay $20 regardless of if Rapid Repair does any work on your mobile device. Once they have your phone, they will run a diagnostic and contact the customer with the actual pricing. We don't like the lack of transparency, since it feels like it could be a waste of time to send in a phone to them and decide that the cost for repairs is unreasonable.

Parts such as flathead tools, mini USB chargers, adaptors, and batteries can be purchased for some of the iPhone models. The parts that are available are completely random, and vary widely depending on the phone. One section of the website says a 15% restocking fee is charged for any merchandise that is purchased and then returned, while another section says that all parts for self-install are non-refundable and non-returnable. This is another example of the lack of clarity from Rapid Repair.

If customers are unsatisfied with the work done by Rapid Repair, they say they will work with them to make sure they are satisfied. It doesn't sound like refunds are part of this company's policy. If you purchase a part that doesn't correct the problem with your iPhone, you will have to send the device into Rapid Repair so they can diagnose the issue (initial diagnostic fee will be waived in this case). Mail in iPod/device repairs are final.

We were trying to find some redeeming aspects of Rapid Repair's services, but felt discouraged after reading through their testimonials from 2010 and 2011. Without any recent feedback, we don't trust this company to take care of our devices. Since many customers will likely have phones newer than an iPhone 6 Plus, it is safe to say using Rapid Repair won't even be an option for most. However, if you need an older model of a mobile device fixed, we recommend using a higher-rated, more trustworthy iPhone repair service.

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Continued from above

It's likely that the reason you are reading this right now is because you've accidentally broken your phone one way or another and urgently need it fixed. Nowadays it seems nearly impossible to live without a cell phone, so when something happens to it, frustration arises and it seems life completely comes to a halt. Thankfully there are many online options for iPhone repairs to get us back on track after a phone calamity.

When browsing different services, it is not a matter of if they are able to fix your phone, but more a matter of how well they fix it, what they charge, how prompt customer service is, and other important factors. iPhones are some of the most expensive phones on the market, so rather than pitching it and buying a new one, you'll need to carefully weigh your options and find the best service to get your phone up and running again.

Before choosing an iPhone repair service, we suggest you keep the following criteria in mind:

  • Price. How do costs compare when you examine different services? Make sure it is much cheaper to get your phone fixed than to buy a new one.
  • Dependability. If you're mailing your phone off, you'll want to find a service that looks trustworthy. You can gauge this by what other customers' experiences have been, how professional their website is, and how easy it is to reach customer service.
  • Guarantee. If you're paying for your phone to get fixed, you'll want to make sure it gets done right. What happens if your phone comes back and there are still issues?

To help you identify the best iPhone repair service, TopConsumerReviews.com has reviewed and ranked a variety of options. We hope this information helps you find the best place for you to get your iPhone repaired quickly and professionally!

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