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      June 2, 2020

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Joe's vs Rapid Repair

Best iPhone Repair Companies

To help you find the Best iPhone Repair Services, TopConsumerReviews.com provides you with an in-depth comparison of Joe's and Rapid Repair.

To see ALL of our reviews for the Best iPhone Repair Services, please Click Here

Where is the best place to get your iPhone repaired? Picture this: You're getting out of the car and forget your cell phone was on your lap. It goes flying onto the pavement the second you step out. Panic ensues as you pick up your phone to see a series of jagged cracks covering the black screen and the power button won't work.

Sound familiar? Or maybe you can imagine walking too close to the door frame with your phone in hand and banging it against the wall, only to look down in horror as your iPhone screen shatters. Other relatable, all-too-common cell phone tragedies include dropping it on the hardwood floor, jumping into the pool while realizing mid-air that your phone is in your pocket, or attempting to slide your phone into you back pocket only to hear it *plop* into the toilet. We've all done it.

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Best Reviews

2020

iPhone Repair Reviews

4 stars
Joe's

JOE'S

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Cost:

From $50 to $500

Cost depends on product and issue

Joe's offers both mail-in electronic repairs, do-it-yourself parts, and even 3D printing. They offer repairs for headphones, earbuds, speakers, smartwatches, phones, consoles, controllers, tablets, and iPods. If you have the newest generation of any of these products you probably won't be able to get it fixed right away at Joe's since they seem a bit behind on their ability to fix the newest gadgets. Joe's also features very few specific products within some of these categories. For example, the only console they can actually work on is the PS4 and the only controllers are for the XBOX.

To use Joe's mail-in return service, five simple steps are laid out for customers to follow:

  1. Browse the repair catalog to identify the device you need repaired and the specific issue you are encountering.
  2. Ship your item to Joe's with their prepaid shipping label
  3. Give Joe's about 3 business days to repair the item with an additional 3 to 4 business days for shipping.
  4. Pay for the repairs via clickable invoice sent out by Joe's.
  5. "Get Back to Loving your Device!"

To find out pricing for your order, you can view an estimate of the costs within each device issue page in the repair catalog. The end cost will depend on what the diagnosis shows. A prepaid shipping label is provided to get your phone to Joe's and back, which is a great deal when compared with their competitors' shipping prices. Once Joe's has your broken phone, you have 30 days to pay for their service, otherwise they will keep your device as payment. Once you receive your device back from Joe's (2-5 day turnaround time), they offer a 100-day warranty on the repairs.

Joe's also sells repair parts if you choose to fix your device on your own rather than mail it in. Within their blog they have some useful articles on how to fix headphones and other devices. What is not helpful is the disorganization of the repair part inventory on the website. There is no rhyme or reason to how they are displayed, so you'll have to go page by page until you possibly stumble upon repair parts that might be relevant to you.

We are not overly impressed with Joe's range of devices they are able to make repairs on. However, if you're just concerned about your iPhone from a year or so ago, you'll be fine using Joe's for repairs. Most importantly, customers have very good things to say about their experience with Joe's. That tells us that they do a good job fixing broken electronics and that they return them within a reasonable amount of time. If you're looking for a dependable place to get your iPhone issues resolved, Joe's comes highly recommended by their customer base.

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1.5 stars
Rapid Repair

RAPID REPAIR

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Cost:

$20 upfront with additional pricing provided after a diagnosis has been done

Rapid Repair is not a company that keeps up with new technologies. They do not provide mail-in repair services or do-it-yourself parts for any iPhones newer than the iPhone 6 Plus. Older generations of iPhones are available for repairs and parts, but for newer phones, customers will need to get their repairs done elsewhere. Rapid Repair has a confusing website that doesn't clearly lay out the mail-in process or pricing.

iPod and iPhone repair services are listed at $20 with no product description. We can assume this means that you'll pay $20 regardless of if Rapid Repair does any work on your mobile device. Once they have your phone, they will run a diagnostic and contact the customer with the actual pricing. We don't like the lack of transparency, since it feels like it could be a waste of time to send in a phone to them and decide that the cost for repairs is unreasonable.

Parts such as flathead tools, mini USB chargers, adaptors, and batteries can be purchased for some of the iPhone models. The parts that are available are completely random, and vary widely depending on the phone. One section of the website says a 15% restocking fee is charged for any merchandise that is purchased and then returned, while another section says that all parts for self-install are non-refundable and non-returnable. This is another example of the lack of clarity from Rapid Repair.

If customers are unsatisfied with the work done by Rapid Repair, they say they will work with them to make sure they are satisfied. It doesn't sound like refunds are part of this company's policy. If you purchase a part that doesn't correct the problem with your iPhone, you will have to send the device into Rapid Repair so they can diagnose the issue (initial diagnostic fee will be waived in this case). Mail in iPod/device repairs are final.

We were trying to find some redeeming aspects of Rapid Repair's services, but felt discouraged after reading through their testimonials from 2010 and 2011. Without any recent feedback, we don't trust this company to take care of our devices. Since many customers will likely have phones newer than an iPhone 6 Plus, it is safe to say using Rapid Repair won't even be an option for most. However, if you need an older model of a mobile device fixed, we recommend using a higher-rated, more trustworthy iPhone repair service.

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Continued from above

It's likely that the reason you are reading this right now is because you've accidentally broken your phone one way or another and urgently need it fixed. Nowadays it seems nearly impossible to live without a cell phone, so when something happens to it, frustration arises and it seems life completely comes to a halt. Thankfully there are many online options for iPhone repairs to get us back on track after a phone calamity.

When browsing different services, it is not a matter of if they are able to fix your phone, but more a matter of how well they fix it, what they charge, how prompt customer service is, and other important factors. iPhones are some of the most expensive phones on the market, so rather than pitching it and buying a new one, you'll need to carefully weigh your options and find the best service to get your phone up and running again.

Before choosing an iPhone repair service, we suggest you keep the following criteria in mind:

  • Price. How do costs compare when you examine different services? Make sure it is much cheaper to get your phone fixed than to buy a new one.
  • Dependability. If you're mailing your phone off, you'll want to find a service that looks trustworthy. You can gauge this by what other customers' experiences have been, how professional their website is, and how easy it is to reach customer service.
  • Guarantee. If you're paying for your phone to get fixed, you'll want to make sure it gets done right. What happens if your phone comes back and there are still issues?

To help you identify the best iPhone repair service, TopConsumerReviews.com has reviewed and ranked a variety of options. We hope this information helps you find the best place for you to get your iPhone repaired quickly and professionally!

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