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      June 2, 2020

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Rockit Repairs vs Cellphone Repair Shop

Best iPhone Repair Companies

To help you find the Best iPhone Repair Services, TopConsumerReviews.com provides you with an in-depth comparison of Rockit Repairs and Cellphone Repair Shop.

To see ALL of our reviews for the Best iPhone Repair Services, please Click Here

Where is the best place to get your iPhone repaired? Picture this: You're getting out of the car and forget your cell phone was on your lap. It goes flying onto the pavement the second you step out. Panic ensues as you pick up your phone to see a series of jagged cracks covering the black screen and the power button won't work.

Sound familiar? Or maybe you can imagine walking too close to the door frame with your phone in hand and banging it against the wall, only to look down in horror as your iPhone screen shatters. Other relatable, all-too-common cell phone tragedies include dropping it on the hardwood floor, jumping into the pool while realizing mid-air that your phone is in your pocket, or attempting to slide your phone into you back pocket only to hear it *plop* into the toilet. We've all done it.

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Best Reviews

2020

iPhone Repair Reviews

3.5 stars
Rockit Repairs

ROCKIT REPAIRS

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Cost:

From $20 to $130 depending on device, issue, and parts needed

Rockit Repairs does repairs on iPods, iPads, Samsung Galaxy, Kindle Fire and some gaming consoles. They do not sell do-it-yourself repair parts, so you'll need to use their mail-in services to get your device fixed.

Mailing in your phone takes four simple steps:

  • Step 1: Fill out an online, printable form with your name, address, phone number, device information, and repair price quote.
  • Step 2: Package the device with bubble wrap and secure it in a box.
  • Step 3: Ship it to the listed address in Fredericksburg, Virginia.

Once Rockit Repairs receives the device, they will call the customer to confirm they have it. From there the repair usually takes 24 hours and they will ship it back for free with 2-day USPS Priority Mail. Guaranteed pricing is decided once the device is received and issue diagnosed. Estimates for pricing are available on the website ranging from $20 - $120 for iPhone repairs. For the newest models, customers will need to call in for pricing. Rockit Repairs claims they will beat all competitor pricing by $5.

Anything newer than the iPhone X, XS, and XR is not listed on the website for repairs. We suggest calling in and talking to customer service if you have an iPhone newer than this that you're looking to get fixed. That way you can know for sure if they will be able to help before mailing in your device. Rockit Repairs lists repairs for cracked screens, back glass, water damage and small parts. If you're experiencing issues like volume malfunction, a broken charging port, or a camera glitch, we would again suggest calling Rockit Repairs to see if they can help with this

One concern we have with Rockit Repairs is that we didn't find any information regarding a warranty on the repairs they provide. This is something we like to see so we know they back up their services and that customers can get refunded if there is an issue with their iPhone after it gets repaired. Besides this, customers generally have good things to say about their results after using Rockit Repair, which is a good sign.

Their website is outdated, but it looks like they are working on changing that, so hopefully other aspects of their business are also getting updated. Rockit Repairs has some considerable pros and cons, so they have fallen in the middle of the iPhone repair services we evaluated.

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2 stars
Cellphone Repair Shop

CELLPHONE REPAIR SHOP

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Cost:

Cost given after initial diagnostic test

Cellphone Repair Shop provides do-it-yourself cell phone parts and mail-in nationwide cell phone repair. Customers can choose from a variety of cell phone damage issues that fit their problem and are then instructed to mail their phone, battery, battery door cover, and order confirmation to the provided California address for repairs. Our main concerns with Cellphone Repair Shop are their lack of pricing transparency, outdated website, and scarce customer feedback.

On the repair services page where customers select their phone issue, everything says it is on sale for between $0 and $10. Do not be fooled thinking this is the actual cost of the repair service. These prices do not include parts or shipping. Once Cellphone Repair Shop receives your phone, they will run a diagnostic test to identify the issue, then contact you with the cost for parts to fix it. If you choose to move forward with the repair, you will purchase the part(s) required and the specific installation fee associated with the part. If you choose not to move forward with the repair of your cell phone, you have the option to recycle the phone for free, or pay Cellphone Repair Shop's bench fee of $25 plus return shipping and to get your phone back.

We feel that the process for sending your phone in sounds a bit like a trap. Once they have your phone, they will give you an unknown price to fix it, possibly on the high end hoping you will not want to go through the hassle of getting your phone back to go elsewhere. If you don't want Cellphone Repair Shop to fix it, they still make money off of you. We don't like the lack of transparency with their pricing. A 30-day warranty on all cellphone repairs conducted by Cellphone Repair Shop starts the day your cellphone ships from the repair facility and is limited to the exact repair performed on your phone.

When it comes to do-it-yourself repair parts, inventory is very limited. It is obvious that Cellphone Repair Shop does not keep a full selection of parts on new phones. There is not a single part available for Apple phones and very few options for all other types of phones. Most of the parts look like they were made for older models. It seems like the owners of Cellphone Repair Shop might not be committed to keeping their services current as shown by their most recent blog post written in 2012 with a discount code that also expired in 2012.

In general, the Cellphone Repair Shop website seems outdated. Very few reviews (if any) are available for the different repair services. They were all written between 2012 and 2014. We would advise using one of our higher-rated iPhone repair services rather than sending your phone into Cellphone Repair Shop. The pricing is a mystery and we don't feel confident that they know how to work on new phones or have the resources to do it.

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Continued from above

It's likely that the reason you are reading this right now is because you've accidentally broken your phone one way or another and urgently need it fixed. Nowadays it seems nearly impossible to live without a cell phone, so when something happens to it, frustration arises and it seems life completely comes to a halt. Thankfully there are many online options for iPhone repairs to get us back on track after a phone calamity.

When browsing different services, it is not a matter of if they are able to fix your phone, but more a matter of how well they fix it, what they charge, how prompt customer service is, and other important factors. iPhones are some of the most expensive phones on the market, so rather than pitching it and buying a new one, you'll need to carefully weigh your options and find the best service to get your phone up and running again.

Before choosing an iPhone repair service, we suggest you keep the following criteria in mind:

  • Price. How do costs compare when you examine different services? Make sure it is much cheaper to get your phone fixed than to buy a new one.
  • Dependability. If you're mailing your phone off, you'll want to find a service that looks trustworthy. You can gauge this by what other customers' experiences have been, how professional their website is, and how easy it is to reach customer service.
  • Guarantee. If you're paying for your phone to get fixed, you'll want to make sure it gets done right. What happens if your phone comes back and there are still issues?

To help you identify the best iPhone repair service, TopConsumerReviews.com has reviewed and ranked a variety of options. We hope this information helps you find the best place for you to get your iPhone repaired quickly and professionally!

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