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      June 2, 2020

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Rockit Repairs vs Rapid Repair

Best iPhone Repair Companies

To help you find the Best iPhone Repair Services, TopConsumerReviews.com provides you with an in-depth comparison of Rockit Repairs and Rapid Repair.

To see ALL of our reviews for the Best iPhone Repair Services, please Click Here

Where is the best place to get your iPhone repaired? Picture this: You're getting out of the car and forget your cell phone was on your lap. It goes flying onto the pavement the second you step out. Panic ensues as you pick up your phone to see a series of jagged cracks covering the black screen and the power button won't work.

Sound familiar? Or maybe you can imagine walking too close to the door frame with your phone in hand and banging it against the wall, only to look down in horror as your iPhone screen shatters. Other relatable, all-too-common cell phone tragedies include dropping it on the hardwood floor, jumping into the pool while realizing mid-air that your phone is in your pocket, or attempting to slide your phone into you back pocket only to hear it *plop* into the toilet. We've all done it.

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Best Reviews

2020

iPhone Repair Reviews

3.5 stars
Rockit Repairs

ROCKIT REPAIRS

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Cost:

From $20 to $130 depending on device, issue, and parts needed

Rockit Repairs does repairs on iPods, iPads, Samsung Galaxy, Kindle Fire and some gaming consoles. They do not sell do-it-yourself repair parts, so you'll need to use their mail-in services to get your device fixed.

Mailing in your phone takes four simple steps:

  • Step 1: Fill out an online, printable form with your name, address, phone number, device information, and repair price quote.
  • Step 2: Package the device with bubble wrap and secure it in a box.
  • Step 3: Ship it to the listed address in Fredericksburg, Virginia.

Once Rockit Repairs receives the device, they will call the customer to confirm they have it. From there the repair usually takes 24 hours and they will ship it back for free with 2-day USPS Priority Mail. Guaranteed pricing is decided once the device is received and issue diagnosed. Estimates for pricing are available on the website ranging from $20 - $120 for iPhone repairs. For the newest models, customers will need to call in for pricing. Rockit Repairs claims they will beat all competitor pricing by $5.

Anything newer than the iPhone X, XS, and XR is not listed on the website for repairs. We suggest calling in and talking to customer service if you have an iPhone newer than this that you're looking to get fixed. That way you can know for sure if they will be able to help before mailing in your device. Rockit Repairs lists repairs for cracked screens, back glass, water damage and small parts. If you're experiencing issues like volume malfunction, a broken charging port, or a camera glitch, we would again suggest calling Rockit Repairs to see if they can help with this

One concern we have with Rockit Repairs is that we didn't find any information regarding a warranty on the repairs they provide. This is something we like to see so we know they back up their services and that customers can get refunded if there is an issue with their iPhone after it gets repaired. Besides this, customers generally have good things to say about their results after using Rockit Repair, which is a good sign.

Their website is outdated, but it looks like they are working on changing that, so hopefully other aspects of their business are also getting updated. Rockit Repairs has some considerable pros and cons, so they have fallen in the middle of the iPhone repair services we evaluated.

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1.5 stars
Rapid Repair

RAPID REPAIR

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Cost:

$20 upfront with additional pricing provided after a diagnosis has been done

Rapid Repair is not a company that keeps up with new technologies. They do not provide mail-in repair services or do-it-yourself parts for any iPhones newer than the iPhone 6 Plus. Older generations of iPhones are available for repairs and parts, but for newer phones, customers will need to get their repairs done elsewhere. Rapid Repair has a confusing website that doesn't clearly lay out the mail-in process or pricing.

iPod and iPhone repair services are listed at $20 with no product description. We can assume this means that you'll pay $20 regardless of if Rapid Repair does any work on your mobile device. Once they have your phone, they will run a diagnostic and contact the customer with the actual pricing. We don't like the lack of transparency, since it feels like it could be a waste of time to send in a phone to them and decide that the cost for repairs is unreasonable.

Parts such as flathead tools, mini USB chargers, adaptors, and batteries can be purchased for some of the iPhone models. The parts that are available are completely random, and vary widely depending on the phone. One section of the website says a 15% restocking fee is charged for any merchandise that is purchased and then returned, while another section says that all parts for self-install are non-refundable and non-returnable. This is another example of the lack of clarity from Rapid Repair.

If customers are unsatisfied with the work done by Rapid Repair, they say they will work with them to make sure they are satisfied. It doesn't sound like refunds are part of this company's policy. If you purchase a part that doesn't correct the problem with your iPhone, you will have to send the device into Rapid Repair so they can diagnose the issue (initial diagnostic fee will be waived in this case). Mail in iPod/device repairs are final.

We were trying to find some redeeming aspects of Rapid Repair's services, but felt discouraged after reading through their testimonials from 2010 and 2011. Without any recent feedback, we don't trust this company to take care of our devices. Since many customers will likely have phones newer than an iPhone 6 Plus, it is safe to say using Rapid Repair won't even be an option for most. However, if you need an older model of a mobile device fixed, we recommend using a higher-rated, more trustworthy iPhone repair service.

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Continued from above

It's likely that the reason you are reading this right now is because you've accidentally broken your phone one way or another and urgently need it fixed. Nowadays it seems nearly impossible to live without a cell phone, so when something happens to it, frustration arises and it seems life completely comes to a halt. Thankfully there are many online options for iPhone repairs to get us back on track after a phone calamity.

When browsing different services, it is not a matter of if they are able to fix your phone, but more a matter of how well they fix it, what they charge, how prompt customer service is, and other important factors. iPhones are some of the most expensive phones on the market, so rather than pitching it and buying a new one, you'll need to carefully weigh your options and find the best service to get your phone up and running again.

Before choosing an iPhone repair service, we suggest you keep the following criteria in mind:

  • Price. How do costs compare when you examine different services? Make sure it is much cheaper to get your phone fixed than to buy a new one.
  • Dependability. If you're mailing your phone off, you'll want to find a service that looks trustworthy. You can gauge this by what other customers' experiences have been, how professional their website is, and how easy it is to reach customer service.
  • Guarantee. If you're paying for your phone to get fixed, you'll want to make sure it gets done right. What happens if your phone comes back and there are still issues?

To help you identify the best iPhone repair service, TopConsumerReviews.com has reviewed and ranked a variety of options. We hope this information helps you find the best place for you to get your iPhone repaired quickly and professionally!

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