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      June 3, 2020

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Reeds Jewelers vs Jeulia

Best Jewelry Stores

To help you find the Best Jewelry Stores, TopConsumerReviews.com provides you with an in-depth comparison of Reeds Jewelers and Jeulia.

To see ALL of our reviews for the Best Jewelry Stores, please Click Here

What's the best Jewelry Store? Every year, almost 40 million people shop online for jewelry - and with good reason! Why stand in line for over an hour during a peak season like Valentine's Day or Mother's Day, hoping that there might be something she'd like, when you can shop any time of day (or night) and get the world's best selection while sitting in your living room?

Today's best online jewelry stores make it almost unthinkable to shop at a local store. The lack of overhead with online jewelry means that they can bring you prices as much as 50% lower than what you'd find elsewhere. When you add in free shipping, extended return periods, and the same certifications and guarantees you get from a local jeweler, and it's easy to see why it makes sense to buy jewelry from an online store.

Continue reading below reviews

Best Reviews

2020

Jewelry Store Reviews

4 stars
Reeds Jewelers

REEDS JEWELERS

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When you shop for jewelry, buying from an established business can lend a sense of familiarity and peace of mind to your purchase. Reeds Jewelers was founded in 1946 in North Carolina and is still a family-run business that seeks "to make every customer feel like family" whether they shop at one of their retail locations in 13 states or through their online storefront.

Great jewelry selection

Reeds has an excellent selection of jewelry across a broad variety of styles, designers and brands. You'll find an ample inventory of rings, earrings, necklaces, bracelets, and watches across every end of the price spectrum. In the Rings department alone, you can buy a $36,000 Forevermark diamond solitaire measuring 3ct, an Alex and Ani ring for under $20, or over 2,000 other ring designs.

The collections sold by this jewelry store intrigued us too. Alternative Metals, ASPCA Tender Voices, Disney, and TV& Movies were categories we didn't find with many other retailers. We also liked Reeds' selection of less-traditional jewelry pieces and accessories, like gifts for children, cufflinks and keychains, and even home accents.

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Diamonds are not their strength

On the other hand, Reeds may come up a little short if you're specifically looking for diamonds. Comparing their inventory with competitors', Reeds' stones tend to be lower quality for higher prices.

Discounts

If you'd like to save $25 on a purchase of $150+, look for the pop-up offering that discount for signing up for Reeds' email newsletter; it says, "join the Reeds Jewelers family", but don't worry. You're only signing up for emails, not for an account! We found several other discount offers by clicking on the Customer Care link and then on the Promotions subheading: $50 off $250+ and $100 off $700+. Finally, Reeds will save you extra money with free shipping on every order with no minimum purchase.

Standard return policy, strong customer reviews

Reeds' return policy is standard among most reputable jewelry stores: 30 days from the delivery date and in unused condition. Because they do have brick-and-mortar locations, many of their items can be returned to a local store if you happen to live nearby.

We were very pleased to see that Reeds' reviews as an online retailer were strong: not every jewelry store can maintain a positive retail and web presence, but this one seems to be doing it right. Although there were a few customer complaints, Reeds' customer service representatives took the time to respond to each one in a pleasant and helpful manner.

For all of these reasons, we recommend Reeds as a jewelry store that is worth your consideration for your next purchase.

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1 star
Jeulia

JEULIA

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When you first visit the Jeulia online store, you will probably be intrigued by the different types and styles of jewelry that they sell. Stackable bracelets, Pandora-style charms, and couple's rings are just a few examples of the attractive pieces offered by this retailer.

Website looks good...

You may also be drawn in by Jeulia's promotions. At the time of our review, there were several discount offers at the top of the page (such as $30 off $180+ or $10 off $100+), and shipping is always free on every order.

But, a well-done website with photos of pretty pendants, elegant earrings, and charming charms means little when a company doesn't back what they sell. Here's where Jeulia's problems begin.

...but the delivery is questionable

First, even though Jeulia used to have offices in California, they now operate from one location - in Hong Kong. Some customers said that their orders took weeks to deliver, and the tracking information provided by the seller was actually invalid.

Return policy suspect

We also would have liked to be reassured by Jeulia's one-year warranty and 30-day returns policies. But, when we tried to call the toll-free number on the Jeulia site, we weren't able to get a live representative; all of our menu selections took us to a recorded message. Given that you can only return your items if you can get in contact with a company representative - and that you'll be responsible for return shipping costs to Hong Kong if you do want a refund - this policy might not do you any good.

Manufactured gemstones

Finally, all of the gemstones on the Jeulia site are manufactured in a laboratory. The company has changed much of its wording on the site; they don't call the stones "diamonds" but now say that they are a "diamond white" color. That's more transparent than before.

Failing grade

Unfortunately, the biggest negative for Jeulia is their rating with the Better Business Bureau: a failing grade of "F". It is rare for a business to have that low of a grade, but Jeulia does. Why? According to the BBB, Jeulia was asked to respond to numerous customer complaints - not receiving purchases, not being able to get a response regarding orders or refunds - as well as to defend their site's advertising of lowest prices and money-back guarantee. Jeulia never responded to the BBB.

As the lowest-ranked jewelry store in our review, Jeulia is more likely to disappoint that delight. We recommend that you consider a jeweler with a much better reputation for your next purchase.

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Continued from above

Of course, not every jewelry store is the same. Some specialize in "fashion" or "costume" jewelry; if you're looking for an inexpensive piece just to add some sparkle to a fun evening, or maybe an imitation item that won't break your heart if it gets lost, this type of jewelry might be perfect. Those stores are less likely to sell luxury, high-priced jewelry with precious metals and gemstones, however - so you may need to select a store that specializes in heirloom-quality craftsmanship and materials.

As you begin your search for the ideal online jewelry store, what should you keep in mind? Here are several criteria that can help you make your decision:

  • Selection. What does the store carry? Is it a limited range of rings, necklaces and earrings, or do they have options for men and children too?
  • Prices. How does the jewelry store measure up to the competition? Do they offer free shipping, pop-up discount offers, or any other promotions?
  • Quality. What do customers say about the jewelry they've purchased? Does it last, or have stones fallen out after a few wears? Are items marked as "diamond" authentic, or are they synthetic stones?
  • Return Policy. If you don't like the necklace, ring, or watch after you've received it, can it be returned? Will you have to pay a restocking fee?
  • Reputation. Are customers generally happy with their experience, both with the jewelry they received and with the customer service department if help was needed? Is the company easy to reach if there's a problem? Does the store have a rating with the BBB?

TopConsumerReviews.com has reviewed and ranked the best jewelry stores available today. Whether you're shopping for an engagement ring, a necklace for your significant other, or just a new bit of sparkle to add to your collection, we hope these reviews will help you find the right piece of jewelry at the right price!

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