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      November 17, 2019

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Reeds Jewelers vs True Facet

Best Jewelry Stores

To help you find the Best Jewelry Stores, TopConsumerReviews.com provides you with an in-depth comparison of Reeds Jewelers and True Facet.

To see ALL of our reviews for the Best Jewelry Stores, please Click Here

What's the best Jewelry Store? Every year, almost 40 million people shop online for jewelry - and with good reason! Why stand in line for over an hour during a peak season like Valentine's Day or Mother's Day, hoping that there might be something she'd like, when you can shop any time of day (or night) and get the world's best selection while sitting in your living room?

Today's best online jewelry stores make it almost unthinkable to shop at a local store. The lack of overhead with online jewelry means that they can bring you prices as much as 50% lower than what you'd find elsewhere. When you add in free shipping, extended return periods, and the same certifications and guarantees you get from a local jeweler, and it's easy to see why it makes sense to buy jewelry from an online store.

Continue reading below reviews

Best Reviews

2019

Jewelry Store Reviews

4 stars
Reeds Jewelers

REEDS JEWELERS Visit Site

When you shop for jewelry, buying from an established business can lend a sense of familiarity and peace of mind to your purchase. Reeds Jewelers was founded in 1946 in North Carolina and is still a family-run business that seeks "to make every customer feel like family" whether they shop at one of their retail locations in 13 states or through their online storefront.

Reeds has an excellent selection of jewelry across a broad variety of styles, designers and brands. You'll find an ample inventory of rings, earrings, necklaces, bracelets, and watches across every end of the price spectrum. In the Rings department alone, you can buy a $36,000 Forevermark diamond solitaire measuring 3ct, an Alex and Ani ring for under $20, or over 2,000 other ring designs.

The collections sold by this jewelry store intrigued us too. Alternative Metals, ASPCA Tender Voices, Disney, and TV& Movies were categories we didn't find with many other retailers. We also liked Reeds' selection of less-traditional jewelry pieces and accessories, like gifts for children, cufflinks and keychains, and even home accents.

On the other hand, Reeds may come up a little short if you're specifically looking for diamonds. Comparing their inventory with competitors', Reeds' stones tend to be lower quality for higher prices.

If you'd like to save $25 on a purchase of $150+, look for the pop-up offering that discount for signing up for Reeds' email newsletter; it says, "join the Reeds Jewelers family", but don't worry. You're only signing up for emails, not for an account! We found several other discount offers by clicking on the Customer Care link and then on the Promotions subheading: $50 off $250+ and $100 off $700+. Finally, Reeds will save you extra money with free shipping on every order with no minimum purchase.

Reeds' return policy is standard among most reputable jewelry stores: 30 days from the delivery date and in unused condition. Because they do have brick-and-mortar locations, many of their items can be returned to a local store if you happen to live nearby.

We were very pleased to see that Reeds' reviews as an online retailer were strong: not every jewelry store can maintain a positive retail and web presence, but this one seems to be doing it right. Although there were a few customer complaints, Reeds' customer service representatives took the time to respond to each one in a pleasant and helpful manner.

For all of these reasons, we recommend Reeds as a jewelry store that is worth your consideration for your next purchase.

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2.5 stars
True Facet

TRUE FACET Visit Site

Considering True Facet for your jewelry purchase? Right from the start, you're going to have an experience unlike any other jewelry store: True Facet is the only merchant in our review that offers pre-owned jewelry (either listed or on consignment), as well as a boutique for brand-new items directly from partner brands. This means that this jewelry store is strictly online; you won't find a showroom or other retail location, as they serve primarily as the broker between you and the individual seller and/or manufacturer.

Does the thought of buying used jewelry make you nervous? True Facet sets your mind at ease with an authenticity promise: the sellers send each item to True Facet, whose experts examine it and any accompanying documentation to make sure it's authentic. If you're not satisfied when you get it, you can return it and get a refund.

Of course, because the pre-owned items are coming from individuals, one customer complaint is that this jewelry store's inventory fluctuates. If you see something you love but take a day or two to think it over, it's possible that it'll be gone when you go back to the site. Naturally, this doesn't apply to the boutique jewelry items that are sold directly from the manufacturer.

When you create a True Facet account or subscribe to their email newsletter, you can get a credit of $50 towards your first purchase of $200+. True Facet also saves you money by offering free FedEx and UPS shipping within the US.

On the downside, this merchant's return policy is very restrictive: you only have 7 business days from the time you received your jewelry, but the good news is that True Facet covers the return shipping costs.

Does True Facet deliver? It depends on who you ask. If you look at their Google ratings on the website, it would seem that the answer is "yes": lots of 5-star reviews with no comments or complaints. But when you read the negative comments there or on the Better Business Bureau listing - where, disappointingly, True Facet has a less-than-inspiring "C+" grade - you'll find customers who received big-ticket items that proved not to be authentic, who had issues with their shipping process, and who had a hard time getting a satisfactory response from the business.

Perhaps True Facet is experiencing growing pains, only being in business for four years. In the world of Jewelry Stores, they're just starting out. And, the idea of being able to get a good price on an expensive piece of jewelry by buying from its previous owner has promise. But, True Facet will need to demonstrate some improvements in their process and in their customer service to improve in our rankings.

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Continued from above

Of course, not every jewelry store is the same. Some specialize in "fashion" or "costume" jewelry; if you're looking for an inexpensive piece just to add some sparkle to a fun evening, or maybe an imitation item that won't break your heart if it gets lost, this type of jewelry might be perfect. Those stores are less likely to sell luxury, high-priced jewelry with precious metals and gemstones, however - so you may need to select a store that specializes in heirloom-quality craftsmanship and materials.

As you begin your search for the ideal online jewelry store, what should you keep in mind? Here are several criteria that can help you make your decision:

  • Selection. What does the store carry? Is it a limited range of rings, necklaces and earrings, or do they have options for men and children too?
  • Prices. How does the jewelry store measure up to the competition? Do they offer free shipping, pop-up discount offers, or any other promotions?
  • Quality. What do customers say about the jewelry they've purchased? Does it last, or have stones fallen out after a few wears? Are items marked as "diamond" authentic, or are they synthetic stones?
  • Return Policy. If you don't like the necklace, ring, or watch after you've received it, can it be returned? Will you have to pay a restocking fee?
  • Reputation. Are customers generally happy with their experience, both with the jewelry they received and with the customer service department if help was needed? Is the company easy to reach if there's a problem? Does the store have a rating with the BBB?

TopConsumerReviews.com has reviewed and ranked the best jewelry stores available today. Whether you're shopping for an engagement ring, a necklace for your significant other, or just a new bit of sparkle to add to your collection, we hope these reviews will help you find the right piece of jewelry at the right price!

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