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      January 28, 2020

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True Facet vs Netaya

Best Jewelry Stores

To help you find the Best Jewelry Stores, TopConsumerReviews.com provides you with an in-depth comparison of True Facet and Netaya.

To see ALL of our reviews for the Best Jewelry Stores, please Click Here

What's the best Jewelry Store? Every year, almost 40 million people shop online for jewelry - and with good reason! Why stand in line for over an hour during a peak season like Valentine's Day or Mother's Day, hoping that there might be something she'd like, when you can shop any time of day (or night) and get the world's best selection while sitting in your living room?

Today's best online jewelry stores make it almost unthinkable to shop at a local store. The lack of overhead with online jewelry means that they can bring you prices as much as 50% lower than what you'd find elsewhere. When you add in free shipping, extended return periods, and the same certifications and guarantees you get from a local jeweler, and it's easy to see why it makes sense to buy jewelry from an online store.

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Best Reviews

2020

Jewelry Store Reviews

2.5 stars
True Facet

TRUE FACET

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Considering True Facet for your jewelry purchase? Right from the start, you're going to have an experience unlike any other jewelry store: True Facet is the only merchant in our review that offers pre-owned jewelry (either listed or on consignment), as well as a boutique for brand-new items directly from partner brands. This means that this jewelry store is strictly online; you won't find a showroom or other retail location, as they serve primarily as the broker between you and the individual seller and/or manufacturer.

Does the thought of buying used jewelry make you nervous? True Facet sets your mind at ease with an authenticity promise: the sellers send each item to True Facet, whose experts examine it and any accompanying documentation to make sure it's authentic. If you're not satisfied when you get it, you can return it and get a refund.

Of course, because the pre-owned items are coming from individuals, one customer complaint is that this jewelry store's inventory fluctuates. If you see something you love but take a day or two to think it over, it's possible that it'll be gone when you go back to the site. Naturally, this doesn't apply to the boutique jewelry items that are sold directly from the manufacturer.

When you create a True Facet account or subscribe to their email newsletter, you can get a credit of $50 towards your first purchase of $200+. True Facet also saves you money by offering free FedEx and UPS shipping within the US.

On the downside, this merchant's return policy is very restrictive: you only have 7 business days from the time you received your jewelry, but the good news is that True Facet covers the return shipping costs.

Does True Facet deliver? It depends on who you ask. If you look at their Google ratings on the website, it would seem that the answer is "yes": lots of 5-star reviews with no comments or complaints. But when you read the negative comments there or on the Better Business Bureau listing - where, disappointingly, True Facet has a less-than-inspiring "C+" grade - you'll find customers who received big-ticket items that proved not to be authentic, who had issues with their shipping process, and who had a hard time getting a satisfactory response from the business.

Perhaps True Facet is experiencing growing pains, only being in business for four years. In the world of Jewelry Stores, they're just starting out. And, the idea of being able to get a good price on an expensive piece of jewelry by buying from its previous owner has promise. But, True Facet will need to demonstrate some improvements in their process and in their customer service to improve in our rankings.

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2 stars
Netaya

NETAYA

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Since 1999, Netaya has been offering rings, earrings, and bracelets for eager jewelry-shoppers around the world. You'll find their site to be elegant and crisp.

The selection at Netaya isn't as broad as some of the jewelry stores we shopped. For example, if you're looking for jewelry specifically for men, you first have to visit the "Collections" heading to get to the "Mens Shop" - and you'll only find 19 choices there, including a few rings, bracelets, and necklaces. Looking for bridal rings? Netaya carries four.

Shopping for certain items was frustrating. When we browsed the diamond stud earring selection, we had to decide if we wanted Value, Classic, or Premium quality, based on the diamonds' color and clarity. But in order to see what earrings were available in those tiers, we could only scroll one-by-one through a pair at a time - instead of the more natural presentation of being able to see many different options at once. It also made it impossible to know how many type of diamond studs were available.

Look around for any extra discounts that might be available; when we shopped this jewelry store, there was a banner at the bottom of the page offering a 25% savings on any order. And, joining the Netaya email list will get you a one-time 20% discount on an order, in case there's no current promotion when you shop the site. Also, shipping is free on every order: premium economy on orders under $250, and second-day air for orders of $250+.

Is Netaya the right place to buy your next piece of jewelry? Some customers would enthusiastically say "yes!" We found some reviews from shoppers who have used this jewelry store over many years and have been completely satisfied with the items they've received - maybe not the "hundreds of thousands of positive reviews" that the site claims to have gotten, but a handful. We also were encouraged by their A+ rating with the BBB.

However, the most recent reviews tell a different story. The majority of those are negative; common complaints are "disappointed with the jewelry", "didn't look anything like the picture", and "not what was advertised". Worse yet, the most-heard criticisms of Netaya relate to their customer service. Many customers experienced rude responses from company representatives - if they could actually get someone to answer the phone. Others said they got an automated voicemail message every time they called, over the course of several days.

Netaya has a 30-day return policy; unfortunately, you'll need to get a Return Authorization Number before you ship your item back (at your cost, incidentally).

This jewelry store's excellent rating with the BBB is worth taking into consideration, but the recent less-than-stellar experiences customers have had with Netaya's customer service department could make for a not-so-sparkly shopping experience. If you find something you like, and it fits your budget, be ready to assert yourself should the delivery or product quality not meet your expectations.

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Continued from above

Of course, not every jewelry store is the same. Some specialize in "fashion" or "costume" jewelry; if you're looking for an inexpensive piece just to add some sparkle to a fun evening, or maybe an imitation item that won't break your heart if it gets lost, this type of jewelry might be perfect. Those stores are less likely to sell luxury, high-priced jewelry with precious metals and gemstones, however - so you may need to select a store that specializes in heirloom-quality craftsmanship and materials.

As you begin your search for the ideal online jewelry store, what should you keep in mind? Here are several criteria that can help you make your decision:

  • Selection. What does the store carry? Is it a limited range of rings, necklaces and earrings, or do they have options for men and children too?
  • Prices. How does the jewelry store measure up to the competition? Do they offer free shipping, pop-up discount offers, or any other promotions?
  • Quality. What do customers say about the jewelry they've purchased? Does it last, or have stones fallen out after a few wears? Are items marked as "diamond" authentic, or are they synthetic stones?
  • Return Policy. If you don't like the necklace, ring, or watch after you've received it, can it be returned? Will you have to pay a restocking fee?
  • Reputation. Are customers generally happy with their experience, both with the jewelry they received and with the customer service department if help was needed? Is the company easy to reach if there's a problem? Does the store have a rating with the BBB?

TopConsumerReviews.com has reviewed and ranked the best jewelry stores available today. Whether you're shopping for an engagement ring, a necklace for your significant other, or just a new bit of sparkle to add to your collection, we hope these reviews will help you find the right piece of jewelry at the right price!

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