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      March 31, 2020

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Bowery Lighting Company vs RLA Lighting

To help you find the Best Lamp Stores, TopConsumerReviews.com provides you with an in-depth comparison of Bowery Lighting Company and RLA Lighting.

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Lamps not only bring greater illumination to an office, living room, or bedroom, but they can also be a unique piece in your modern-day decor. From small desk lamps ideal for college students to ornate floor lamps used to make a bold statement, thereís a wide variety to choose from when looking for that additional lighting in a room.

However, if youíre looking for something specific, stores specializing in lamps are not often found. Customers are usually limited to the lackluster options found at their local hardware store or big-box retailer. Fortunately, with just a click of a mouse, shoppers can find thousands of lamps online - from functional to fancy to fabulous.

Continue reading below reviews

Best Reviews

2020

Lamp Store Reviews

3.5 stars
Bowery Lighting Company

BOWERY LIGHTING COMPANY

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Bowery Lighting Company has been in business for more than 70 years, with a retail location in New York as well as an easy-to-use website. Customers shopping for lamps will find more than 2,000 different options, from basic reading lights to custom Tiffany accent and floor lamps.

The website is very easy to use. Shoppers can either narrow down the choices by lamp category, such as floor lamps or torchieres, or they can browse through all available lamps. Either route the customer chooses, the results can be sorted by price, number of lights in the lamp, finish, shade width/length, and many other features.

Pricing on the site is very competitive. In addition to a 110% price match guarantee (which must be requested prior to placing an order and will be issued in the form of store credit), many items we researched were priced at or well below their competitors by as much as 20%.

Bowery Lighting Company's returns policy is less customer-friendly than their competitors, however. There is a detailed list of exclusions and procedures that must be followed in order to qualify for a refund; some of those specifics include requirements that items be returned within 20 days of delivery, that orders must be under $2000, and more. Even if items are received damaged, customer service must be notified within five business days. We read reviews from several angry customers who had issues with returning items, both damaged and not.

On the other hand, we were pleased to see that their customer service department is very actively engaged in responding to negative reviews, doing their utmost to make it right when possible and explaining to the customer when a return is not allowed. Although some of the reviews expressed dissatisfaction with how Bowery Lighting handled the interaction, the responses we saw were polite, appropriate, and referred customers back to the company's posted policies when necessary. Other shoppers gave rave reviews to the personalized attention they received from representatives of Bowery Lighting Company; even over the phone, they were able to get guidance to help them choose the right lamp or other lighting product for their needs and to receive detailed updates for any delays in shipping.

Finally, shipping costs are a mixed bag. Orders over $49 ship for free, which includes most of the lamps in Bowery Lighting Company's inventory; but, you'll be looking at a flat rate fee of $15 if your order is less than $49. If you live in Alaska, Canada, Hawaii, or Puerto Rico, you actually have to provide your own shipping method or shipping account number for your order to be delivered.

Because Bowery Lighting Company strives to provide the best possible customer services and makes their representatives readily available via their toll-free number, we recommend that customers considering a lamp purchase give them a call to make sure that items are in stock and ask any additional questions they may have.

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3 stars
RLA Lighting

RLA LIGHTING

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Based out of the East Coast, RLA Lighting strives to provide excellent customer service and an easy shopping experience.

Using RLA Lighting's site to find your next lamp may be somewhat time-consuming. Their available products can be narrowed down by lamp type (such as table or torchiere), but once you're on the category page you can only limit the options by finish and type of glass or crystal (if any). It would be more helpful to be able to filter the available products by price, height/width, and so on.

We also found prices at RLA Lighting to be higher than other retailers' on almost every product we selected. Unfortunately, they do not offer a price match guarantee, and there was no pop-up or other discount readily listed on the site to help make their prices more competitive with other sellers. They do offer a "Deal of the Day", featured on the upper left-hand side of the page; customers need to call the toll-free number to find out what the item is and the price.

Shipping costs, on the other hand, are better than some of the lamp retailers in our review: free for all orders over $49. RLA Lighting does not ship to Hawaii, Alaska, or to P.O. boxes. With respect to returns, RLA accepts them within 30 days of purchase but does charge a restocking fee of 25% on most products (Livex, Elk, Cornerstone, Sterling, and Nuvo items are the only exceptions).

One positive aspect of RLA Lighting is that they are the only lamp retailer we reviewed that is not only accredited by the Better Business Bureau with an A+ rating, but also has zero registered customer complaints. We also found a number of positive reviews on other sites that said that shoppers were pleased with the products and the customer service they received.

We recognize that RLA Lighting has an excellent reputation with the BBB and low-cost shipping, and would gladly increase that rating with evidence of lower prices and a more intuitive way of sorting through the lamps that they have available.

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Continued from above

Online retailers of lamps often have prices that easily meet or beat what can be found in local brick-and-mortar stores, because they donít have the same overhead costs of most retail stores. Finding your next lamp online can save you time and money while bringing you the exact product you want, instead of settling for whatever may be available nearby.

What should you look for when buying lamps online? As you consider the various retailers on the market, keep the following in mind:

  • Selection. Does the store give you many different styles, brands, and price points to choose from?
  • Pricing. Is the retailer competitive with other stores? What is the typical cost of shipping?
  • Return Policy. If you need to return your lamp for some reason, will you be able to do so? Does the store charge a restocking fee?
  • Customer Service. How easily can you connect with a representative if you have questions before or after your order? Does the retailer have a good reputation for customer service with previous customers?

TopConsumerReviews.com has reviewed and ranked the best Lamp Stores available today. We hope these reviews help you find that perfect lamp to illuminate your space and match your personal style!

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